All reviews

Rating Breakdown

  • 5
    92% (5,427 ratings)
  • 4
    5% (265 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (121 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 5, 2022

Very fast and competent support!!! Can recommend this app, its easy to us and translation can change manually which is in most cases very helpful.

Using app

About 1 year

Total reviews

3

Average rating

4.0

Developer Reply

Hi there, Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 5, 2022

Jenifer fixed the problem I had straight away and got the language switcher working now my site is in 20 languages just like that! Great service thank you!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency

5 / 5 Share

June 5, 2022

Customer support is above all expectations. I've contacted them on Saturday evening and ...they answered, solved some questions right away and some forwarded to the technical team that also was working at that time. I'm impressed. Thank you guys!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Yaryna, I'm Bellamy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

June 4, 2022

Worked like a charm, very quick way to internationalize your site and the team is extremely responsive

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Mauricio, Here's Jena. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

June 4, 2022

Scarlet is great she installed the app in no time on my store super efficient I recommend the customer service is strong

Using app

1 day

Total reviews

7

Average rating

5.0

Developer Reply

Hi Marie, This is Jocelyn. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Very good,Worth recommending, customer service helped me solve all my problems Very not good Very not good

Store

totyos

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Zhang, I'm Kaylin. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

few minutes after added the app to my store, i got a message from molly of support service, she helped me to set up everything and now my store is working great in different languages and currencies. completely recomended. :D

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ignacio, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

The best customer service! Highly recommended!! THey installed everything for me as I wanted and on a matter of minutes.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Paulo, Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

One of the best ever ,I have no regret for having chosen this app.Customer service is so cool ......

Store

Neatset

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Stanley, My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

I like the fact that once I installed that app, support popped up on my screen right away asking if I needed any help in getting things set up. Ayden was awesome in assisting me in setting up the app, he offered to do everything for me, which is great for customers who are not very familiar with adding stuff to Shopify. He made all the changes I requested and was very willing in doing so. So far I am very happy with my decision to go with Transcy and would definitely recommend it to anyone looking to add multiple currencies or language to there store.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Kevon, Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Tailor nguyen from vietnam, gave the best possible customer support! She was worth the whole experience. Thank you!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Filippa, Here's Kane. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Very great support. Helped me to do everything that I didn't know how. The app has some limitations but it still works fine

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Veselina, This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Lader til at virke hele vejen rundt. Har ikke været alt igennem. God og hurtig support - 5 ***** til supporteren. Havde lidt problemer med betalingsdelen, men det blev løst ret hurtigt.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Torben, I'm Bellamy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Flora Helped me so much. I am so happy to meet her because actually i did not ask any help and she just text by chat to helped me really well. I like this app and i like the support , specially Flora..Hope she can be everytime avalaible because with her it so easy fix everything and perform the best store ever

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Sofia, This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency

5 / 5 Share

June 3, 2022

Convenient and good translation plug-in, as well as the patience of the customer service staff, and installed and debugged the plug-in for me.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Jena. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2022

So far it has been a smooth process from install to a rep helping me get every done. I didn't have to lift a finger to do anything else. Nancy was a big help. Thanks again!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Elan, This is Jocelyn. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2022

love this app and happy with good customer service!! this app really help for our business :) willing to keep this appp

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, I'm Kaylin. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2022

Very Good Customer Service and Support. The app very helpful. I would like to recommend this app. It is worth of it.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Levi, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2022

This app helped me translate our website easily and if I had any problems I was helped quickly. I would definitely recommend.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Alexander, Here's Justin. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2022

The perfect app that has solved our problem of getting our webshop out into the world. Have experienced a perfedt customer service always helpful and understanding of our problems and found a quick solution

Using app

About 1 month

Total reviews

9

Average rating

4.7

Developer Reply

Hi Janus, My name's Emma. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Emma Transcy - Translate Language and Convert Currency