Transcy: AI Language Translate for Shopify

Transcy: AI Language Translate

Auto-translate & switch currency by location. Sell globally.
Rating
4.4
Feedback
2,464
Reviews
Chart
#1,547
Shopify

All reviews

5 / 5 Share
June 13, 2024

Store Using app Total reviews Average rating
Aina Barcelona About 1 year 1 5.0
Developer Reply

Hi KOU, I'm Kaylin from Transcy. Thanks for your positive rating We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

1 / 5 Share
June 5, 2024

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.

Store Using app Total reviews Average rating
Vespucci 8 days 2 3.0
Developer Reply

Hi Adrian, This is Kate from Transcy First of all, I sincerely apologize for the inconvenience caused to you At the moment, since you also use Shopify Payment and set up the currency on Markets, the currencies are managed by both Shopify Payment and Transcy. I have explained to you how the currency works in each situation via our support ticket. I am still looking forward to hearing from you so that I can provide a proper explanation based on your Shopify Markets' settings. Regards, Kate Transcy by OneCommerce

5 / 5 Share
June 5, 2024

Great app! and the support is also great.. they answer quickly and give good support!

Store Using app Total reviews Average rating
CollageDepot About 17 hours 1 5.0
Developer Reply

Hi Florus, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share
June 4, 2024

the customer support is outstanding!

Store Using app Total reviews Average rating
Imaginedprints 4 months 5 5.0
Developer Reply

Hi Ann, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share
June 4, 2024

molto gentili

Store Using app Total reviews Average rating
THREE BROTHERS® About 7 hours 8 5.0
Developer Reply

Hi Giovanni, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share
May 27, 2024

Excellent support. I started to set up the app and started with chat for support. They were very fast to help me and I have the site translated the same day. Thank you. I look forward to seeing how this works for me.

Store Using app Total reviews Average rating
Developer Reply

Hi Ivan, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share
May 27, 2024

Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support. Cris and the team have been very helpful!

Store Using app Total reviews Average rating
Chateau Beauportail 12 months 1 5.0
Developer Reply

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share
May 25, 2024

Best translation app ever. Very satisfied!!! The translations are accurate and done easy without effort.

Store Using app Total reviews Average rating
Phone Heaven Zone 11 days 17 5.0
Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share
May 22, 2024

Store Using app Total reviews Average rating
Shopmpac About 5 hours 1 5.0
Developer Reply

Hi there, I'm Bellamy from Transcy. Thanks for your great rating Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share
May 21, 2024

Great app better than other . Thanks to Clara! Vero helpful

Store Using app Total reviews Average rating
Developer Reply

Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share
May 21, 2024

Good app, does what it needs to do. Good customer service.

Store Using app Total reviews Average rating
Marvin's About 1 year 2 5.0
Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share
May 20, 2024

good help, thanks!

Store Using app Total reviews Average rating
SUPWOW About 2 hours 5 5.0
Developer Reply

Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share
May 19, 2024

Johnson did a great job helping me setup my store into different languages. It is very much appreciated!

Store Using app Total reviews Average rating
Kinetic About 2 hours 6 5.0
5 / 5 Share
May 17, 2024

The customer support team was very responsive and timely and did a great job of helping me resolve my issue.

Store Using app Total reviews Average rating
Vatrer 10 months 2 5.0
Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

1 / 5 Share
Oct. 22, 2025

Helaas verhogen ze wel de prijzen maar zetten ze een AI bot in die niet werkt voor de klantenservice. Mijn advies. Een andere vertaalapp nemen.

Store Using app Total reviews Average rating
MoodCompanyNL Over 1 year 5 5.0
Developer Reply

Hi Edwin, This is Selena, and we apologize for the trouble you've been experiencing. To provide fast, initial support (especially outside of our human team's operating hours), all new chats begin with our AI assistant. The AI's primary goal is to resolve simple questions immediately. If it cannot solve your problem, your chat will be seamlessly transferred to a human agent. We know our AI isn't perfect yet, but we're committed to continuous daily improvements to make your support experience as smooth and effective as possible. We have noticed that one of our colleagues is in touch with you. Please let them know if you need further support Best Regards Selena Transcy by FireGroup Technology

5 / 5 Share
May 15, 2024

Customer service is always helpful! A good app for running a language store.

Store Using app Total reviews Average rating
Renpho EU About 1 year 2 5.0
Developer Reply

Hi Chak, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share
May 14, 2024

Super service à la clientèle, rapide et très aimable!

Store Using app Total reviews Average rating
Ma Caféine About 2 months 12 4.8
Developer Reply

Hi Laurence, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share
May 11, 2024

Amazing customer service!

Store Using app Total reviews Average rating
TodoModo About 1 month 2 5.0
Developer Reply

Hi there, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

4 / 5 Share
May 3, 2024

App is complex, but works fine more or less. Support is very fast to solve problems.

Store Using app Total reviews Average rating
MondoTNT 2 months 9 4.8
5 / 5 Share
May 2, 2024

The app works very well, and the support team is very competent and ready to help immediately if you have any problems or questions!

Store Using app Total reviews Average rating
Swedora 3 months 2 5.0
Developer Reply

Hi Nassim, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

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