All reviews

Rating Breakdown

  • 5
    92% (5,460 ratings)
  • 4
    5% (267 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (124 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2024

Transcy has proven to be a game-changer for my Shopify store's global expansion. The app's automatic translations are accurate, and its user-friendly interface simplifies the process. What truly sets Transcy apart is its exceptional customer service, especially the outstanding support provided by Nim. Nim's assistance was prompt, knowledgeable, and proactive. From addressing setup queries to resolving minor glitches, Nim's courtesy and professionalism were evident throughout. Transcy, coupled with Nim's exceptional support, is a winning combination for any e-commerce venture seeking to break language barriers and cater to a diverse global audience. Highly recommended for its functionality, ease of use, and unparalleled customer service.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Bennet, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

March 3, 2024

Best app there is, period !

Store

STLR

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

March 2, 2024

Great Support and great possibilities!

Using app

About 19 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Rafael, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

March 1, 2024

great fast service

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Martin, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

March 1, 2024

So good!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

Very good app for a translation, the support is also very reliable.

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Remigiusz, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

Giselle and Lewis both were professional, provided high quality and efficient consumer support. Within a blink of an eye, my problem was solved! Highly recommended!

Using app

5 days

Total reviews

9

Average rating

5.0

Developer Reply

Hi Kevin, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

It is user friendly and the chat support team is amazing. Both Elenor and Lewis responded rapidly and showed a great willingness to help. Thank you!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Janelle, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

Nice app with good functionality and exceptionally good customer support.

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

2 / 5 Share

Feb. 29, 2024

The price only show the subscription. It is misleading that they write "Unlimited advanced AI translations" as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated - this for sure is not transparent.

Store

Hjemegn

Using app

About 1 hour

Total reviews

6

Average rating

3.3

Developer Reply

Hi Danny, This is Brown and we personally apologize for this inconvenience causing to your experience In relation to your issues as following: 1. For the misleading information, we have seriously noted and will take it into consideration. However, actually we're offering "Unlimited advanced AI translations" for all plans 2. For this concern "as you have to pay a monthly add on to the subscription based on youe amount of products you want to get translated". For making it clear, at that time, you were on the choose plan section and it suggested you with the relevant plans based on your business scale, however you can refer all plans and select the most relevant plan to start Also we have seen that one of our colleagues is reaching out you, please let him know if you need further support Regards, Brown Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy and thanks for your great rating Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Feb. 29, 2024

Great service from Amy, very happy with the app

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Feb. 28, 2024

Giselle from the team has been super helpful. She helped me to fix all of the issues I had with the app. Highly recommend this app!

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

Feb. 28, 2024

very fast and professional Harwin

Store

Elisya

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Feb. 26, 2024

Shiro and Rosa have been absolutely amazing, from installation to debug support. They have an outstanding team, available and skilled, and a great app. 100% recommended.

Using app

About 5 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Feb. 26, 2024

非常好的一款翻译软件,值得推荐

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Feb. 27, 2024

Two days ago I installed the Transcy app on our website. I would like to express my great gratitude to Lee and Amy for their outstanding support and patience. Swift, professional, helpful, polite, excellent English. Today I had some issues with translations. Fantastic support from Comei. Once again a great experience dealing with Transcy support.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Feb. 25, 2024

recommended! great customer support. they helped our well!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Feb. 24, 2024

The app works very well, and the support team is very competent and ready to help immediately if you have any problems or questions!

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Julian, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Feb. 24, 2024

Great customer support with Violette & Polaris!

Using app

About 2 months

Total reviews

7

Average rating

5.0

Developer Reply

Hi Céline, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce