All reviews

Rating Breakdown

  • 5
    92% (5,447 ratings)
  • 4
    4% (265 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (123 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 22, 2022

App Installed, translated the site and had immediate support from Lisa. Thanks a lot, works out fine, currency and language switches are working! All the best

Using app

14 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Sonia, This is Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jonathan Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 22, 2022

The customer service is great, helped me solve many problems, thank you very much, will recommend others to use it.

Store

ANAIRUI

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi CHENMIN, I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Marcus Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

The customer service responses very fast and they are so nice, thank you Jennifer for solving my problem

Using app

10 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Lau, I'm Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Andrew Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

I am very satisfied with the support. They help me a lot. This product is very good. It solve my problem.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Vincent from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Vincent Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

I just started to use the app and I got a lot of support from the team, without requesting. It's great.

Using app

4 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Anna, My name's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Great app and great customer support! I would highly recommend. We used this to quickly translate our online store.

Using app

36 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Tony, Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Great support team ! Quick, attentive and patient. I have asked for help multiple times and they have always managed to meet my requirements.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Neil Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

我选择了免费的套餐,用于我的在线商店,可以选择一种语言自动翻译,中间遇到问题客服很迅速的回复并提供了帮助。目前很流畅的自动把在线商店中原中文翻译成为西班牙文,如果仅面对单一国家的市场,免费版本推荐使用。

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi ZHAONA, I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Jason Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

日本の事業者にもおすすめの翻訳アプリです。 インターフェイスは英語だた、直感的な操作で使いやすい。 shopifyを使って、越境ECをはじめようとするなら最初にインストールすることを進めします。 カスタマーの対応もクイックで非常に頼もしい。

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Diego Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Quick and good support so far, had an issue getting the language to show, they fixed it in minutes :)

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Hi Tobias, Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Great app! Helps to make our store more international with an easy to use and complete language tool. Fantastic technical support for assisted personalisation. A particular thanks to Amber!

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sean, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Amber helped me greatly with translating and setting everything up. Love the app and keep up the good work

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Remco, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Top App! Amber helped me out. She was super fast and literally set everything up. Would definitely recommend! Great Customer Service

Store

hevnly

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Tabea, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 21, 2022

Easy interface, fast and efficient technical support, fully recommended. one of the apps that I use the most in my ecommerce business

Store

Amarra2

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pau, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 20, 2022

Excellent application, it meets what I needed, I recommend it, it is very suitable for our online store and especially for international sales

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Miguel, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 20, 2022

I used a translation switch to English. The switch design is simple and easy to understand. Switching currencies is also simple and easy to use. Most notable is the good support. I was able to quickly add the features I needed to the site with a quick response from support. It was very helpful.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency

5 / 5 Share

June 2, 2023

Quick and great customer service from Jennifer. I had some questions and they answer right away even at 9pm. Use the service again and Alene did an amazing customer service. Quick and efficient person.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi Marie, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 20, 2022

I am trying the app to translate my shop to English as a first step to get global. Until now the AI translation is pretty good, with just a few technical words manually translated. Support is kind and helps you to get the step by step actions to make it work.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Igor, This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 20, 2022

This app is perfect for your store, easy to use, the support is awesome and very fast. I suggest you to try it and you will keep it for sure. Thanks again to Molly and Richcarde.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Yassin, Here's Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jonathan Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 20, 2022

This app makes it easier to cater to a wide audience of different origins. I love how it makes the job easier.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency