All reviews

Rating Breakdown

  • 5
    92% (5,412 ratings)
  • 4
    5% (264 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (122 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 13, 2023

We had Polaris helping us on the final set up, and she was great. Very happy with her support, and also with the rest of the team. Really great support.

Using app

11 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Rebecca, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Oct. 13, 2023

ứng dụng rất hay, hỗ trợ việc bán hàng toàn cầu rất thuận tiện. Team hỗ trợ cũng rất nhiệt tình và nhanh chóng. Cám ơn team.

Using app

29 days

Total reviews

3

Average rating

5.0

Developer Reply

Chào bạn, Tôi là Bellamy đến từ Transcy. Chúng tôi muốn cảm ơn bạn vì đánh giá tuyệt vời của bạn. Phản hồi của bạn thực sự có ý nghĩa rất lớn đối với nhóm Transcy của chúng tôi và chúng tôi đã cố gắng hết sức để phát triển và cải thiện Transcy để hỗ trợ người dùng Hơn nữa, bạn có thể dành thời gian xem blog của chúng tôi tại https://onecommerce.io/blog/ để biết những tin tức mới nhất không chỉ về Transcy mà còn về các ứng dụng OneCommerce khác của chúng tôi và các giải pháp trong thương mại điện tử. Nhóm hỗ trợ của chúng tôi luôn sẵn sàng 24/7, vì vậy vui lòng cho chúng tôi biết nếu bạn cần bất kỳ trợ giúp nào qua trò chuyện trực tiếp hoặc gửi email cho chúng tôi theo địa chỉ [email protected] Trân trọng, Bellamy Transcy của OneCommerce

5 / 5 Share

Oct. 12, 2023

Shiro helped us really nicely with our inquiry. prompt solution was given, very friendly

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great service from support(Rosa) installing the app.

Store

VanZus

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Van, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great Service ! Clara from the service was very helpfull

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Neptun, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Very good support! I like the app and its functionality. It’s better than other apps.

Store

Maranc

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Banga, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Geweldig. Elke keer als ik een vraag heb word ik snel geholpen en is het probleem vrijwel altijd binnen enkele minuten opgelost. Ik ben gewend aan de support van Lightspeed (een andere SAAS-platform) waar de service ronduit waardeloos is t.o.v. Shopify en haar partners. Ik zal meer tijd gaan steken in Shopify.

Store

Zolenzo

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Great customer service received!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nicole, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Oct. 9, 2023

Good app and great support

Store

My Store

Using app

20 days

Developer Reply

Hi Mohammed, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Oct. 8, 2023

I was pleasantly surprised by Scarlet's assistance in helping me understand the application and use it immediately. thanks again

Store

Bloesi

Using app

23 days

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Oct. 6, 2023

App is working well, there are some other apps where the customisation would be also needed but otherwise this solution have helped a lot to translate from ENG to local language. We chose the premium plan according to our needs. Customer support is also super helpful and friendly. I would like to mention the speed, how someone is always available and helping out quickly!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Paavo, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Oct. 7, 2023

thank you Rocy for your amazing support im glad of your way ,thank you so much

Using app

About 21 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Oct. 5, 2023

Very easy to use and excellent customer service!

Using app

10 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Advav, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Oct. 4, 2023

Always quick and problem solving support!

Store

B KREB

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Bettina, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 3, 2023

The support Team is amazing! Harwin helped me out in no time and he understood my needs. really straight forward and awesome support! huge thanks again to Harwin! keep the great work up Team!

Using app

5 months

Total reviews

7

Average rating

5.0

Developer Reply

Hi David, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Sept. 30, 2023

Supporto rapido e molto cordiale, consigliato!

Using app

23 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Denis, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Sept. 30, 2023

All my problems were solved and Charlotte, who helped me, showed additional support by expressing her opinion and giving tips on what I could improve in my store. I am very grateful for such professional service.

Store

Tyrkulu

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Sept. 29, 2023

Their customer service team is always available and willing to help. Thanks Transcy!!

Using app

4 days

Total reviews

2

Average rating

3.0

Developer Reply

Hi Jan, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Sept. 27, 2023

perfect app

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mike, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Sept. 27, 2023

Polaris was quick to answer my inquiries.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Marie, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce