All reviews

Rating Breakdown

  • 5
    92% (5,460 ratings)
  • 4
    5% (267 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (124 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 18, 2023

I had some problems (completely my fault, the app is great) but the support is great. Everyone you talk to is very helpful and friendly. Thanks Harwin and all the others at support.

Using app

5 months

Total reviews

3

Average rating

3.7

Developer Reply

Hi Geert, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Oct. 18, 2023

Risposte istantanee e risoluzione dei problemi ancora più rapide, la migliore app di traduzione su Shopify.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nicholas, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Oct. 18, 2023

The best translation application I've tried, with a friendly and quick reply customer support for any help. Result is amazing! Highly Recommended

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Mei, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

Oct. 17, 2023

very god support. Thank you Polaris

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Younes, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Oct. 17, 2023

Funktioniert super wenn alle Märkte und Grundeinstellungen gesetzt sind - etwas teuer wenn man mehr als 5 Sprachen will. Übersetzungsqualität gut

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

good! thanks for the warm helps

Using app

12 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

April 22, 2024

Great customer service and fast app! I had a few customized requirements and they were able to move the app around for me! Problem solved :) Thank you Mrs.Polaris for helping me out.

Store

JOWUA

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hi JO, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Oct. 13, 2023

App is good, and the support amazing! Thanks Cris for your help, it was very helpfull!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Nabil, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Oct. 13, 2023

We had Polaris helping us on the final set up, and she was great. Very happy with her support, and also with the rest of the team. Really great support.

Using app

11 months

Total reviews

10

Average rating

5.0

Developer Reply

Hi Rebecca, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Oct. 13, 2023

ứng dụng rất hay, hỗ trợ việc bán hàng toàn cầu rất thuận tiện. Team hỗ trợ cũng rất nhiệt tình và nhanh chóng. Cám ơn team.

Using app

29 days

Total reviews

3

Average rating

5.0

Developer Reply

Chào bạn, Tôi là Bellamy đến từ Transcy. Chúng tôi muốn cảm ơn bạn vì đánh giá tuyệt vời của bạn. Phản hồi của bạn thực sự có ý nghĩa rất lớn đối với nhóm Transcy của chúng tôi và chúng tôi đã cố gắng hết sức để phát triển và cải thiện Transcy để hỗ trợ người dùng Hơn nữa, bạn có thể dành thời gian xem blog của chúng tôi tại https://onecommerce.io/blog/ để biết những tin tức mới nhất không chỉ về Transcy mà còn về các ứng dụng OneCommerce khác của chúng tôi và các giải pháp trong thương mại điện tử. Nhóm hỗ trợ của chúng tôi luôn sẵn sàng 24/7, vì vậy vui lòng cho chúng tôi biết nếu bạn cần bất kỳ trợ giúp nào qua trò chuyện trực tiếp hoặc gửi email cho chúng tôi theo địa chỉ [email protected] Trân trọng, Bellamy Transcy của OneCommerce

5 / 5 Share

Oct. 12, 2023

Shiro helped us really nicely with our inquiry. prompt solution was given, very friendly

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great service from support(Rosa) installing the app.

Store

VanZus

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Van, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Great Service ! Clara from the service was very helpfull

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Neptun, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Very good support! I like the app and its functionality. It’s better than other apps.

Store

Maranc

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Banga, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Oct. 11, 2023

Geweldig. Elke keer als ik een vraag heb word ik snel geholpen en is het probleem vrijwel altijd binnen enkele minuten opgelost. Ik ben gewend aan de support van Lightspeed (een andere SAAS-platform) waar de service ronduit waardeloos is t.o.v. Shopify en haar partners. Ik zal meer tijd gaan steken in Shopify.

Store

Zolenzo

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Great customer service received!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nicole, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Oct. 9, 2023

Good app and great support

Store

My Store

Using app

20 days

Developer Reply

Hi Mohammed, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Oct. 8, 2023

I was pleasantly surprised by Scarlet's assistance in helping me understand the application and use it immediately. thanks again

Store

Bloesi

Using app

23 days

Total reviews

10

Average rating

5.0

Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Oct. 6, 2023

App is working well, there are some other apps where the customisation would be also needed but otherwise this solution have helped a lot to translate from ENG to local language. We chose the premium plan according to our needs. Customer support is also super helpful and friendly. I would like to mention the speed, how someone is always available and helping out quickly!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Paavo, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Oct. 7, 2023

thank you Rocy for your amazing support im glad of your way ,thank you so much

Using app

About 21 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce