All reviews

Rating Breakdown

  • 5
    89% (2,244 ratings)
  • 4
    5% (117 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (19 ratings)
  • 1
    5% (121 ratings)

Reviews with Text

  • 98% (2,466)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 22, 2023

Installata da pochi minuti e subito in contatto con il supporto per ricevere assistenza. Mi stanno guidando passo passo con la configurazione. ECCEZZIONALE!

Store

TRIMERO

Using app

About 19 hours

Total reviews

4

Average rating

4.0

Developer Reply

Hi Corrado, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Jan. 21, 2023

I had a lot of questions before I chose Transcy for my website and Jaxber answered all of them with extreme kindness and simplicity. When choosing an app, it’s really nice to feel that the team will be there to help in case you have a problem. Great customer service!

Using app

12 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Amélie, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Jan. 21, 2023

FIRST LEVEL SUPPORT from Annie!!. Just awsome fixing everything for me in just seconds. I switched from Weglot to Transcy. It would be very nice if you can add the feature to tag the customer based on choosen language :)

Store

Semode

Using app

1 day

Total reviews

9

Average rating

4.9

Developer Reply

Hi Burhan, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

March 28, 2024

EXCELLENT customer support. They respond very fast on anytime of the day. Highly recommended. Thanks!

Store

Lavinta

Using app

5 months

Total reviews

8

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Jan. 20, 2023

Emma helped us immediately with some trouble of the switcher- she was so kind and quick, thank you so much for your support Emma!!

Using app

11 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Weon, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

Jan. 20, 2023

Great support team 10 star.... I never had to wait in line to get done any tasks. Really friendly and faster.

Store

SKIND

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi Cornelia, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Jan. 20, 2023

Very helpful customer service and customization also, everything worked perfectly and was fastly delivered :)

Using app

12 days

Total reviews

10

Average rating

4.9

Developer Reply

Hi Johanna, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

Jan. 19, 2023

Great customer support, super quick reply . Transcy is easy to use. Pauline, you're a star, thanks for your help !!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi JACOB, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

Jan. 19, 2023

Customer service listened to our problem very patiently and guided us through it thoroughly. That's part of the quality of the app.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Akiko, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

Jan. 17, 2023

Transcy is a great solution to translating your site. For me, I liked how their customer service team proactively looks for way to improve the site such as contacting me when they noticed a manual language toggle feature was not working on mobile, and requested if they can fix it for me.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Ray, Here's Scott from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Scott Transcy by OneCommerce

5 / 5 Share

Oct. 15, 2024

Best translation app for Shopify

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Hi there, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce

5 / 5 Share

Jan. 17, 2023

Very good service from Flora=) Can really recommend this app!!! ..................................................

Using app

About 4 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy by OneCommerce

5 / 5 Share

Jan. 16, 2023

great support. Agent were quick to respond and provide solutions. Knowledgeable and straight to the point.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Emma from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Emma Transcy by OneCommerce

5 / 5 Share

Jan. 16, 2023

amazing service, they are proactive and answer rapidly to questions. Also, the app is easy to use and it works well on Shopify.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Francois, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce

5 / 5 Share

Jan. 16, 2023

Great app, great support team. I just installed it and they jumped in to help me set it up. I have a costume shop and have been looking for a long time for an app to translate. Bonus it also came with the currency selector in the same widget which is great. Thank you!

Using app

About 2 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Serghei, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Gemma Transcy by OneCommerce

5 / 5 Share

Jan. 15, 2023

Great application with great support. It was very easy to install this app. To setup translation on our page took few minutes. Support chat was perfect. All our questions were answered with "light speed"! We highly recommend Transcy: AI Language Translate.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Michal, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

Jan. 14, 2023

very helpful and kind customer support , I recommend this Translation app for all E commerce sellers

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Waeil, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

Jan. 14, 2023

Full support from the team right from the moment you install . Really friendly chat and overall great experience

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sandu, This is Patrick from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy by OneCommerce

5 / 5 Share

Jan. 12, 2023

A great app! We're using it to translate our website from English to Arabic. The support team is incredible. They offered help without me asking and were incredibly patient while customizing our switcher button to match our theme. Thank you Vani and the rest of the team.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, I'm Levi from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Levi Transcy by OneCommerce

5 / 5 Share

Jan. 12, 2023

nice and competent service. The app works well so far. I will test the app still ausgebieger and if necessary then again bewerter. So far a clear recommendation

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Hi Marcus, Here's Justin from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Justin Transcy by OneCommerce