All reviews

Rating Breakdown

  • 5
    89% (2,294 ratings)
  • 4
    5% (117 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (19 ratings)
  • 1
    4% (111 ratings)

Reviews with Text

  • 98% (2,511)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 1, 2025

Help was provided and the problem is solved. Thank you Raymond!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2025

Anna and team are super empathic and fast resolving issues. The app is very good too. Anytime that I need, they're there to help.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2025

Teresa foi excelente no atendimento

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 29, 2025

Store

Emaldo

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

July 28, 2025

We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

July 24, 2025

Excellent app and support. Also, very patient with me to help me solve the problem, which was great.

Store

DECONE

Using app

Almost 2 years

Total reviews

3

Average rating

3.7

Developer Reply

Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

July 24, 2025

The support service is very efficient ! Ive talked with Theresa and she helped me to fix my problem !

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

July 15, 2025

Good costumor support app work really fine im happy

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

July 15, 2025

Great Customer Support, solved all issues with custom coding specific for my theme!

Using app

8 months

Total reviews

7

Average rating

4.9

Developer Reply

Hi there, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

July 11, 2025

Great app and great support, They helped me resolve the issues quickly and professionally. I recommend !

Store

Mafazah

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Teresa was of great help!

Using app

About 16 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2025

great support and quick help. I really recommend using the app.

Using app

Over 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

Aug. 8, 2025

Customer service from Raymond was fantastic. He helped us every step of the way to make sure that everything was up and running smoothly.

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Hi sir, This is Cris and we apologize for any inconvenience caused to your experience I am so sorry to read about the nightmare experience you've had with our app and our support team this week. Your frustration is completely understandable, and I want to sincerely apologize for the time you've wasted and the issues you faced. It is unacceptable that you were met with repetitive advice while dealing with critical issues like sections not translating and missing product images. That is not the standard of support we aim to provide. You are right to be upset about the support process. The experience you described with our AI bot interrupting your conversation with a human agent is a significant failure, and I deeply apologize for how maddening that must have been. The process between our human support and AI should be seamless, and we clearly failed you here. The fact that you were considering our largest subscription makes this failure on our part even more regrettable. To address this properly, this has been escalated internally. One of my senior colleagues is reviewing your entire case and will be following up with you directly via email shortly to offer a more concrete solution. Best Regards Cris Transcy by OneCommerce

5 / 5 Share

June 20, 2025

Teresa is great! She helped me hard code my switcher in no time. Wonderful service!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, I'm Bellamy from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy by OneCommerce

5 / 5 Share

June 19, 2025

Store

RÉVVI

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, This is Kieran from Transcy. We are glad that you have had a great experience when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

June 10, 2025

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

June 6, 2025

Great support. I had to leave my desk while waiting to be transferred to an agent. When I got back, I had an email in my inbox with the request for more information. I was able to quickly reconnect with the agent, and in less than 10 minutes, he fixed my problem.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

June 5, 2025

We tried so many different translation apps and there was always something wrong in the translation or the app was altering the structure of the website (which you never want). This one is the best in terms of translation, but also in terms of usage! The connection with Openai makes the translation super accurate and it keeps the tone of voice of the website (which is very important). The app itself is easy to navigate. Also, the customer service is top notch. They make sure to help you out and to see if everything is set up right. Would 100% recommend this app.

Using app

5 days

Total reviews

14

Average rating

5.0

Developer Reply

Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

May 23, 2025

great support

Using app

5 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2025

helpful

Store

SHAN ZU

Using app

About 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce