All reviews

Rating Breakdown

  • 5
    92% (5,412 ratings)
  • 4
    4% (264 ratings)
  • 3
    1% (42 ratings)
  • 2
    0% (24 ratings)
  • 1
    2% (122 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 12, 2023

Amazing and friendly support from Neville. I got help from scratch and translated my website. Thank you!

Using app

10 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce

5 / 5 Share

May 12, 2023

Very cool and fast support, helped me get the job done! I will use this app for my store and recommend it to my friends!

Using app

3 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Gemma Transcy by OneCommerce

5 / 5 Share

May 10, 2023

The best translating app hands down, Arabic language is not easy to translate and it got 90% of everything perfectly. Their customer service is top notch, Giselle responded within a few seconds of my request and was so understanding and catered to my needs as a true professional! 100% would recommend.

Store

K-CARE

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hi Mariya, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

May 10, 2023

Great support! They answered me promptly and efficiently, resolving all the issues with my settings. I am extremely satisfied with the team's assistance. Thank you, Vani, for your excellent support! ;)

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

May 9, 2023

the support is wonderful 10/10 like for real I can recommend the App for sure. Try it out and get in touch with it.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Hi Timo, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

May 9, 2023

great support, they answered me quickly, they fixed all the settings for me, I am very satisfied with the team, thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Vinicius, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

May 8, 2023

Very good APP, the service is also very timely, I like online chat, any problems can be solved in time, highly recommended!

Using app

4 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi there, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Gemma Transcy by OneCommerce

5 / 5 Share

May 8, 2023

Definitely recommend! I was a little sceptical in the beginning as it isn't necessarily a cheap option as most users who look to get this app would like more than 2 languages. But I was glad that I decided to do it the customer service was very good and they were able to change certain things for me that I didn't know how to do as I was new to the app. All in all, it is a good app and if you are looking to translate your store this is worth the price!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Elia, This is Kieran from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy by OneCommerce

5 / 5 Share

May 8, 2023

very fast customer service and a special thanks to lewis, I recommend this application

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Federico, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

May 8, 2023

I am delighted to write a fantastic review for Flora, an exceptional agent who works with Transcy. Flora provided outstanding service by helping me set up the language translation for my Shopify store. She was incredibly patient and kind throughout the process, walking me through every step of the way. What impressed me the most about Flora was her unwavering dedication to providing exceptional customer service. She went above and beyond to ensure that my experience was seamless and stress-free. Her attention to detail was second to none, and she made sure that every aspect of the translation process was taken care of. Thanks to Flora's expertise and hard work, my store is now fully translated. Overall, I highly recommend Flora to anyone looking for language translation services. Her knowledge, patience, and dedication to customer service are unparalleled, and she is truly a pleasure to work with. Thank you, Flora, for all of your hard work and for making my experience with Transcy such a positive one!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce

5 / 5 Share

May 8, 2023

The app is far better than the Shopify Translate & Adapt App. Better translation in general and more options for manual interference to adjust translations to your preference and great customer support. I had a translation mistake on my homepage with Shopify's translate App and it was not possible to fix it, not even with Shopify Support. After that I switched to this App and I am satisfied thus far.

Using app

About 1 year

Total reviews

8

Average rating

4.9

Developer Reply

Hi Michael, I'm Kaylin from Transcy. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our OneCommerce blogs at https://onecommerce.io/blog/ in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy by OneCommerce

5 / 5 Share

May 8, 2023

I just started using this app and I'm already impressed with how easy it is to use! Additionally, the support team has been wonderful in helping me navigate any questions or concerns I had during the setup process. Nancy from the support team was particularly helpful and answered all of my questions in a timely and efficient manner. I highly recommend this app for anyone looking for a user-friendly experience and great customer support from the get-go!

Store

JARCHE

Using app

18 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy by OneCommerce

5 / 5 Share

May 7, 2023

Very responsive and enthusiastic customer, not sure this app is for me at the moment, 14 day free trial is a very good idea indeed! Enough for me to test all the features.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Wentao, Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy by OneCommerce

5 / 5 Share

May 6, 2023

fast and easy replies and solves problems fast. I enjoy using the translation tool, it is quite accurate

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Daryna, My name's Selina from Transcy. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://onecommerce.io/blog/ for the latest news regarding not only Transcy, but also other OneCommerce applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy by OneCommerce

5 / 5 Share

May 5, 2023

Great apps and support , a serious team , very helpful and responsive , they take a time to check and help me to install the apps with a lot of courtoisy and patiente , thank you so much , i highly recommand

Store

Omamans

Using app

1 day

Total reviews

8

Average rating

5.0

Developer Reply

Hi Oussema, Here's Kane from Transcy. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy by OneCommerce

5 / 5 Share

May 5, 2023

Buen soporte técnico y posibilidad de escalar a otros planes progresivamente. Vamos a migrar desde la APP nativa de shopify

Using app

17 days

Total reviews

7

Average rating

5.0

Developer Reply

Hi Francisco, This is Shirina from Transcy. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our OneCommerce blog at https://onecommerce.io/blog/ which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Shirina Transcy by OneCommerce

5 / 5 Share

May 3, 2023

Highly recommend! The fastest response real human CS Team ever. Thank you for your help. I am confident with the other problems in future and work with Transcy Team.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi David, I'm Gemma from Transcy. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Gemma Transcy by OneCommerce

5 / 5 Share

May 3, 2023

Very good app and very good support. I recommend for translation. Even if the application is a little difficult at first, the support team is very nice and you have non-stop assistance. You will not remain no problem unsolved.

Store

Vicatti

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Bogdan, This is Jolie from Transcy. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Jolie Transcy by OneCommerce

5 / 5 Share

May 2, 2023

L'application est très bien et très fonctionnelle et le service d'aide en ligne est très réactif. Ils m'ont aidé à pas mal de paramétrage, vraiment très bien. Je conseille cette appli et cette compagnie

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nicolas, Here's Jena from Transcy. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy by OneCommerce

5 / 5 Share

May 2, 2023

Very good application, I highly recommend it. I must also comment that the support is excellent, Harry attended me and was very kindly able to help me with the problem I was having

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hi Cristina, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jocelyn Transcy by OneCommerce