Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,557
chart
#730
All reviews
Review RSS Feed
Oct. 28, 2021
Very easy to use, good support team. Love the automatic sync function to shopify. The only bad thing is it seems a bit slow sometimes.
Hi Michaela, Here's Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app. Rest assured that we will do our best to deserve your trust. In relation to your concern as the loading speed, I have seen my colleague has sent you a follow up email, please response to them so they can help you further, thanks. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Andrew Transcy - Translate Language and Convert Currency
Oct. 6, 2021
Very helpful customer support! Some minor bugs when running with various third party themes, but most of them managed to get resolved. Overall a good translator app.
Hi Erik, Here's Roger from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Roger Transcy - Translate Language and Convert Currency
Oct. 3, 2021
The translation is not accurate but helps a loot and it is a good app. Support works well too, got all the help I needed.
Hi Jose, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review. In case our translation cannot reach your expectation, you can edit your translation in-app. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
Sept. 8, 2021
Great app for traslation. Simple and useful! The greatest thing is that you have support 24/7 for any question and problems!
Hi Raffaele, Here's Farley from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Farley Transcy - Translate Language and Convert Currency
Aug. 31, 2021
The customer support for Transcy is very good, always aiding in solving tech issues in a few days. Regarding the interface of the app, it is slightly slow to translate and there may be some issues that arise. However the staff will be there to aid in solving them as mentioned.
Hi KOMME, This is Keisha from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate you taking the time out to share your experience with us. For your concern as "it is slightly slow to translate", as usual our app will translate your store almost immediately after your page is fully loaded. Another concern is that because some issues is related to technical issue, so it needs Dev to check and fix it, it's hard to avoid delay but once your issue is raised, we will try to resolve it as soon as possible. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Keisha Transcy - Translate Language and Convert Currency
Aug. 22, 2021
Still doing the translation process but I was surprised that the support contacted me right away without me asking first and helped me with the process. Appreciate it a lot! Will come back to update this review once the process is done.
Hi Muhammad, This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. I have seen that you are having an active chat with my colleague, please let them know if you need further support. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Amanda Transcy - Translate Language and Convert Currency
Aug. 19, 2021
Sometimes it has technical problems, but the support team is there to help! Don't hesitate to ask them about any problems you're having.
Hi Joan, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Joyce Transcy - Translate Language and Convert Currency
Aug. 10, 2021
Fast and kind support. Lisa was very kind to help me setting up the currency function and answered my question very fast.
Hi Laura, Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Seri Transcy - Translate Language and Convert Currency
July 26, 2021
Resolved Issues Fast. Easy to use and translation to Spanish very accurate. I have to request support twice though.
Hi Nathalia, I'm Garrick from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Garrick Transcy - Translate Language and Convert Currency
July 7, 2021
I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!
Hi Cristobal, Here's Jewel from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Jewel Transcy - Translate Language and Convert Currency
July 7, 2021
good support, a bug happened with my account, giving me some problems with adding multiple language, but the support guy helped me a lot and resolved my problem
Hi there, My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Muffin Transcy - Translate Language and Convert Currency
June 22, 2021
I like this app, also would like to thank to the customer service department, Liza, to helping me making my web page running correctly with the app. Now my Web is looking better in this translator.
Hi Carmen, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Joyce Transcy - Translate Language and Convert Currency
May 30, 2021
easy to work with, but a bit expensive if you really want to so something. Maybe a Lite subscription would be amazing
Hi Olivier, I'm Otis from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your feedback Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Otis Transcy - Translate Language and Convert Currency
May 10, 2021
It is a great app allowing us to have different currencies (at automated exchange rates), user-friendly interface and very good customer support that solves all our problems asap. Only reason we are not giving 5 stars is the speed of the interface, which takes long to load causing obvious delays and, even worse sometimes, saved translations are not properly saved.
Hi Aris, This is Thomas from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review as well as valuable feedbacks Regarding to your concern including the loading speed of the interface and save translations are not saved, my colleague is taking your case on the relevant chat, please elaborate it, so they can help you further. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Thomas Transcy - Translate Language and Convert Currency
April 23, 2021
Great and fast support! Thanks again. I had two problems and they solved one immediately and gave the other one as a bug ticket to their IT department who will sort this out together with Shopify now.
Hi Daniel, This is Lauren from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. However, the bug as you mentioned in the relevant conversation is coming from Shopify and it's out of our control, you please contact Shopify for further support. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lauren Transcy - Translate Language and Convert Currency
April 20, 2021
Ease of use for translation. Customer support was really helpful when we had an issue with our language switcher. Would recommend!
Hi there, This is Sophie from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Sophie Transcy - Translate Language and Convert Currency
March 13, 2021
Very helpful! Love the fact that you can have a small plan for free (having 2 languages is very important for me, but I don't have the budget of a big enterprise). The only thing is that the system is a little slow (it doesn't seem to slow down my shop - it's actually slow when I need to translate my stuff...). But otherwise, the support staff is super efficent and quite sweet.
Hi there, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Regarding to your concern, our Dev team is checking on and improving it to increase the loading page when you switch into other languages. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
Feb. 25, 2021
It would be nice if the currency section allows custom prices as well as automatic exchanges. So that one can enter custom prices for different markets. This would especially be useful if the store offers worldwide free shipping.
Hi there, Here's Ruby from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app. Regarding to your concerns, at the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. Also with this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location. As I have checked and seen that you are having active chat with my colleague, please let them if you need further support. Regards, Ruby Transcy - Translate Language and Convert Currency
Feb. 25, 2021
Customer service is great, Lisa helped me very promptly to modify the settings and I didn't need to stress about it. 24/7 Customer Service is very real, and very efficient. Would recommend.
Hi there, I'm Scarlett from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Scarlett Transcy - Translate Language and Convert Currency
Jan. 2, 2021
My experience with this application is good, the translations are correct and the visual environment of the application is intuitive and efficient. My overall rating is correct, good customer support, thank you very much Lisa for your kindness. A cordial greeting,
Hi there, This is Nolan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Nolan Transcy - Translate Language and Convert Currency