Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,914
chart
#1,170
All reviews
Rating Breakdown
Review RSS Feed
April 4, 2022
Anfangs etwas unübersichtlich, aber wenn man die richtigen Ordner gefunden hat, hats funktioniert. Und wenn es bei mir mal nicht direkt funktioniert hat, konnte mir der service chat direkt helfen.
Hi Anton, I'm Jason. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Jason Transcy - Translate Language and Convert Currency
April 4, 2022
per essere un applicazione per le traduzioni é peccato che sia localizzata solo in lingua Inglese ...
Hi Mauro, This is Diego. Thanks for your review about our app. In relation to your concern, I seem not to catch your point, please elaborate it so we can check and help you further. I have seen that one of my colleague is following your case, please let them know if you need further support. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. Regards, Diego Transcy - Translate Language and Convert Currency
April 4, 2022
Had a lot of trouble getting this setup at first but support came through and fixed it all. Seems to be working well now. Excited to see the results!
Hi there, I'm Kaylin. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
March 30, 2022
I am very delighted with this brilliant and very fast service which restores trust between what keeps the work between us
Hi Chour, Here's Stephen. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency
March 29, 2022
Great app overall. I appreciate customer service through the chat, every technical problem was solved so far. Downsides: Automated French translation needs improvement to be completely accurate and fluent. I have to do adjustments and corrections manually which is time consuming and sometimes frustrating. I would still recommend the app as the value for money is good.
Hi there, This is Kieran. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency
March 24, 2022
App is easy to use and intuitive. I'm a store owner not a developer and managed to add all the SEO translations by myself. The help desk support is effective when needed.
Hi Magdalena, Here's Stephen. Thanks for your review. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency
March 21, 2022
J'ai essayé cette application pour la traduction de ma boutique en ligne. J'ai adoré. Cependant, elle ne répondait pas à mes besoins en ce qui concerne le language switcher. Par contre, j'ai reçu un service hors pair, même après avoir désinstallé l'application. Je recommande assurément!
Hi there, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. Based on your feedback, we will make sure to improve our app to reach more customer's expectation. Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency
March 21, 2022
l use it to help me gain international customers, so far l like what l see. so far l have no issues but i'm sure the service department will help me with any problem l may have.
Hi there, My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
March 19, 2022
Ich habe die App neu installiert, sie scheint soweit ganz gut zu funktionieren. Wörter die nicht gut übersetzt sind kann man manuell ändern.
Hi there, Here's Kane. Thanks so much for your review about our app. We guarantee that the translation system is being upgraded frequently, and the quality keeps improving when time goes. Also we provide Edit translation feature in case customer can modify target translation if any mistakes made by automatic translation. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency
March 15, 2022
App may seem buggy and complicated at first to set-up but their customer service is excellent! Got my help from Lisa, she solved my issues within an hour.. Much better than troubleshooting the issues myself. :)
Hi Jeriel, Here's Oriana. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency
March 15, 2022
the app is super. Tailor helped me with some setup. Tailor was very kind and do the work for me. thank you.
Hi there, I'm Jonathan. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Jonathan Transcy - Translate Language and Convert Currency
March 8, 2022
We use it for translation only and it does the job. Not 100% user-friendly, but the customer support is excellent.
Hi Viktor, I'm Kaylin. Thanks for your review. We hope you have a good experience with our support team and Transcy app. However as you said that not 100% user-friendly, you please elaborate it so that we can check and improve it in the better way. I have seen that one of my colleague is following up your case, please let them know if you need further support. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
March 5, 2022
The translation app is a great tool, although the automatic free translation plan might not translate everything accurately, sometimes the translation is very literal and may need to get tweaked.
Hi Sabrina, This is Patrick. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. In case the translation is not reaching your expectation, you could replace/edit your translation content manually for any pages/elements in your store easily on Manage content section, please kindly check it again. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency
March 1, 2022
The App works great, but the manuel translations could be a little easier to edit yourself. However, the support is great - so i'll say a 4 out of 5 overall rating, but the support is definitely a 5 out of 5. Teresa, is 5 stars for the support
Hi Christoffer, Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency
Feb. 28, 2022
I use this app to translate my online store. Works well and great customer service when required! Only downside is that it's not working on all Shopify apps you add on which is very limiting when you need your store to be available in multiple languages.
Using app
Over 2 years
Total reviews
1
Average rating
4.0
Hi Maxime, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. For your concern, I seem not to understand it clearly, I have seen that my colleague is following up your case, please let them know if you need further support Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency
Feb. 24, 2022
I had difficulty setting up my second language. Couldn't of done it without the AMAZING help of Jennifer!:) Really amazing service! She took the time to help out as much as she could! Awesome service!!
Hi Romy, My name's Selina. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
Feb. 24, 2022
DO KNOW YET JUST STARTED RIGHT NOW WITH THE APP BUT WILL LET YOU GUYS KNOW IF IT'S A GOOD APP TO USE FOR YOUR BUSINESS.
Hi Keith, This is Stephen. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency
Feb. 22, 2022
Great app, great customer service but in my template no performance well, but I know that works excellent in another ones, I am recommend it.
Hi Cesar, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review. However as you mentioned "but in my template no performance well", I seem not to catch your point, but I have seen that one of my colleague is following your case, please let them know if you need further support. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Feb. 21, 2022
Seemed to load fine and the chat folks are very pro active, got me up and running in a jiffy. I'll reserve the right to cast final judgement after its been running for more than 5 minutes - but so far all is perfect!
Hi Scott, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
Feb. 21, 2022
I try to use this app because the function it has said in the description. And they have instant online customer service. if the app can fit for most themes to change the location of the switcher that would be better.
Hi Wen, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. As you said that "if the app can fit for most themes to change the location of the switcher that would be better", our app is having given basic positions for switcher, in case you want to move based on you location, just please let my team to help you. For your case, I have seen your request is done completely, please kindly check it again. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency