All reviews

Rating Breakdown

  • 5
    89% (2,244 ratings)
  • 4
    5% (117 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (19 ratings)
  • 1
    5% (121 ratings)

Reviews with Text

  • 98% (2,466)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 14, 2022

The service is very good, patiently help me solve my problems, meet my needs, this is a great software

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Cui, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 14, 2022

I feel good using it.The customer service is very good, she can help me solve the problem.I highly recommend this app to everyone

Store

Homgen

Using app

22 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Janny, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 15, 2022

I appreciated the customer service! Had a few issues regarding embedding the switcher to the header of the shop and managed to fix it quickly. Was helped by Jeniffer, Andy and Johnson :)

Using app

20 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Claudia, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 11, 2022

Very good app for translating. Just remember to push autotranslate button or otherwise the app will push the native language for a second and it might look silly for the customer.

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi Jouni, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 11, 2022

Great experience with 2 different Shopify stores. The team is very helpful in troubleshooting, or just setting everything up for you. Highly recommend!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Hi Dino, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 11, 2022

We have used this application for a multi-language store and it works perfectly. Special mention to the technical support

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Marcus Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 10, 2022

Best support team they answered all of my questions with patience:) great app and great team and thanks a lot too much Nancy :)

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi Yiğit, This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Neil Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 10, 2022

They have super service, they help with implementation, this way you are up and running within an hour. Great tool to work with. Thnx Transcy

Using app

35 minutes

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

June 5, 2024

Great app for language translation and currency conversion! The customer support is really helpful, fast and always available :)

Using app

Almost 3 years

Total reviews

5

Average rating

4.8

Developer Reply

Hi Veselina, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Great accuracy! Translated from French to English with very few fixes required! Would definitely recommend it.

Using app

37 minutes

Total reviews

5

Average rating

4.8

Developer Reply

Hi James, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Very good support. Got it set up within the hour and looks good. Would recommend. Hopefully we get more orders from Europe!

Using app

About 2 hours

Total reviews

7

Average rating

5.0

Developer Reply

Hi Allen, This is Kieran from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kieran Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Very quick, proactive and helpful support! The app is quite easy. I can recommend using this app. Thanks guys!

Using app

15 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Pål, This is Jonathan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Jonathan Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

The support is amazing. The guys help within minutes and they always have a solution. All features are working well and it helps selling worldwide

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Marcus Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Chouxie helped me with an issue I had after installing the Transcy plugin. The problem was fixed very fast and very efficiently!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Fusi, I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Jason Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Nice and simple, plus the support team is very reactive and will help you every step of the way if needed!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Yassine, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 9, 2022

Very helpful, App Is easy to use, Translation is pretty accurate! And the help is amazing, thanks, Jennifer! Very patient and provided helpful answers to all my questions.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi Madhurima, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 8, 2022

the app itself needed little fixings, but their support was really fast and helpful! really recommend it

Using app

4 days

Total reviews

8

Average rating

5.0

Developer Reply

Hi Dante, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 8, 2022

I have to say 'WOW' to the auto translation, it is the best I have ever seen, even for a 'not so common' language! And the help is amazing, thanks Lisa!!! Very patient and provided helpfull answers to all my questions. This app is just what I needed!

Using app

About 4 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi Solveig, Here's Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 8, 2022

Very supportive team! I really appreciate the work they do! Very Assisting application! Highly advised!

Using app

9 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Farid, This is Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Timothy Transcy - Translate Language and Convert Currency

5 / 5 Share

Feb. 8, 2022

Very good shopping experience. The customer service staff is very patient to solve my problem. thank you very much

Using app

About 3 hours

Total reviews

3

Average rating

5.0

Developer Reply

Hi there, Here's Vincent from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Vincent Transcy - Translate Language and Convert Currency