All reviews

Rating Breakdown

  • 5
    89% (2,288 ratings)
  • 4
    5% (118 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (19 ratings)
  • 1
    4% (115 ratings)

Reviews with Text

  • 98% (2,506)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 22, 2021

Very nice app, it helps me a lot. This app solves the problem that has been bothering me for a long time, that is, the language problem, customers all over the world can quickly understand my products, I believe this will improve my website sales.

Store

ULANZI

Using app

About 1 hour

Total reviews

6

Average rating

5.0

Developer Reply

Hi Qingqing, Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 20, 2021

Great service. Quick response and help. Got more help than expected. Keep going like this. For business very important your service was quick and easy to reach!

Store

Lo10M

Using app

About 1 month

Total reviews

4

Average rating

4.8

Developer Reply

Hi Hanlun, Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 20, 2021

Super support and software! great powerfull tool. easy to use. very frindly support team. fast in translation!

Using app

About 2 hours

Total reviews

5

Average rating

5.0

Developer Reply

Hi there, This is Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Neil Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 19, 2021

I'm just 5 mkinutes into using and I'm already obsessed. A real person from customer service messages you as soon as you sign up and helps you with anything you need. Amazing app and amazing customer service!

Using app

20 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Hi Amanda, This is Diego from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Diego Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 19, 2021

Very helpful. Thanks for Andy and tech teams help to fix my store problem !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Store

Tātahi

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Zhu, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

March 22, 2024

They are serious to treat our matter and spend lot of time to answer.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Daniel, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency

5 / 5 Share

June 4, 2024

Quick and reliable support! Our store had a form issue for one of the languages, and Bo solved it in under 20 minutes.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Thiago, Here's Timothy from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Timothy Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 17, 2021

I used Transcy for more comfortable translation process of my Shopify Store. App did a great job of translating everything automatically. It would be nice to also include Pagefly support into this app, at the moment it's the only thing I’m missing. Customer support is absolutely great and friendly.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Mairold, This is Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Matthew Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 17, 2021

Great Support! There were some problems with the translations, but the team tried to solve every little problem. Thanks!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

Hi Uwe, I'm Matthew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Matthew Transcy - Translate Language and Convert Currency

5 / 5 Share

Jan. 13, 2025

I wanted to express my sincere gratitude for the exceptional support I received regarding the currency conversion issue on my website. Andy was not only quick to respond but also efficient in identifying and resolving the problem. Thanks to your professionalism and expertise, my website is now functioning perfectly, ensuring a seamless experience for my customers.

Using app

Over 2 years

Total reviews

8

Average rating

4.4

Developer Reply

Hi Wei, Here's Andrew from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Andrew Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 17, 2021

Devs are very responsive and helpful. Great app so far and works just how we need it. Thanks to the team for helping!

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Lynn, Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 16, 2021

We are looking for an App that allows us to translate into several languages in our store, we started with the test and the attention we received is very good, they helped us with the configuration and from then on the customization goes well. Thanks

Developer Reply

Hi Erika, I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Jason Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 16, 2021

great app, easy to use. if something doesn't go the way it's expected, their fantastic customer support will help out immediately to fix it

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Markus, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 16, 2021

Awesome app, that allows customization on every level. It also translates automatically and syncs everything. Also I must mention their support which really deserves another Five stars for help they provide.

Store

KNDRCK

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi KNDRCK, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 16, 2021

Great and useful app, and staff are very helpful. They are always willing to help, and very quickly too.

Store

Qarora

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Hi Aysha, Here's Oriana from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Oriana Transcy - Translate Language and Convert Currency

5 / 5 Share

March 25, 2024

Le support de Transcry est très rapide et très apprécié. J'ai fait appel au support à deux reprises et j'ai reçu un service courtois dans les quelques minutes suivants la demande.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Nathalie, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 15, 2021

The support is very good! They done it for me completely. You have to translate some things manually but that's no big deal.

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Hi Leon, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 15, 2021

This app is amazing. AI translation has saved so much time and also loads the respective language with the visitor's location. The support staff is also really helpful

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Choudhary, Here's Diego from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Diego Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 15, 2021

I used the app and help me out. I love it. Good app and good customer service. I will recommend it to my friend.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, I'm Neil from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Neil Transcy - Translate Language and Convert Currency

5 / 5 Share

Dec. 14, 2021

Many thanks for the help from Jane, she helps me a a lot to set this app! The first time to install this software, I hope to bring a better experience!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi Janice, Here's Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Marcus Transcy - Translate Language and Convert Currency