Transtore ‑ Language Translate
Go global with advanced GPT AI translate & currency converter
Rating
4.6
feedback
788
chart
#2,024
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
44%
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Less than a day
20%
-
Less than a month
22%
-
Less than a year
12%
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More than a year
1%
Reviews Summary
The reviews for the Transtore Shopify App are quite mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, quick and helpful customer support, and efficient translation and currency exchange features. Users appreciate the app's ability to translate their websites into multiple languages quickly and without errors. The customer service team, especially Chloe, received praise for their professionalism and quick responses. However, some negative themes include misleading advertising about the app being free when it requires payment for additional languages, issues with manual translations being overwritten without consent, and concerns about the app's pricing structure and access restrictions based on reviews.
Highlights
Review RSS Feed
All reviews
Feb. 26, 2026
It's very easy to use. When I encounter problems, the technical support staff can quickly help me solve them. I recommend this application.
Feb. 20, 2026
App annoncée comme gratuite alors que ce n'est pas le cas. Il faut payer (meme une somme minime), pour avoir plus d'une langue. C'est assez mensonger de le présenter comme gratuit.
Dear Secrets de Bikers admin, Thank you for your feedback. We would like to clarify that our pricing structure is presented clearly and transparently on our Shopify app listing. We offer two distinct plans: a Free plan and a Premium plan. The Free plan is genuinely free of charge and allows merchants to use the application with one target language, along with the features explicitly listed. For merchants who require multiple languages and advanced functionality, we offer an optional Premium plan. The Premium plan includes a $1 introductory first month, after which standard pricing applies. All pricing details and feature differences are disclosed prior to installation. Our app is not advertised as providing multiple languages free of charge, and we make a clear distinction between what is included in the Free plan and what is available under the Premium plan. Transparency is extremely important to us, and we do not engage in misleading pricing practices. We remain at your disposal should you wish to discuss your needs further. Sincerely, Chloe Transtore Support Team
Feb. 19, 2026
2/19/26: We were a 5+ year merchant using this app and were previously grandfathered into lifetime access. After reinstalling, that access was removed without warning or transition plan. When we left a negative review reflecting this experience, support stated that lifetime access would be reviewed again once the review was updated or removed. We were also informed that access may be restricted when negative feedback is received. Conditioning feature restoration on modifying a review raises serious concerns regarding Shopify’s review integrity policies, which prohibit incentivized or conditional review manipulation. Feature access and public feedback should be handled independently. Tying account privileges to review changes undermines trust in the Shopify App Store ecosystem. We believe merchants should be aware of this before installing. 2/16/26: So sad, used to be an excellent app but now does absolutely nothing after a re install. Time to find another
We’re sorry for any confusion this situation may have caused, and we truly appreciate that you’ve used our app for the past 1 year. First of all, we would like to clarify that we have never officially communicated or guaranteed any “grandfathered lifetime access.” Since introducing our new pricing model, the Free plan includes feature limits. These limits are clearly stated on our App Store listing for new installs, and existing merchants received email communication prior to the pricing update going live. Feature access is not conditioned on modifying or removing a review. If any previous message was interpreted that way, we apologize for the wording - that was not our intention. If you prefer not to upgrade, you’re welcome to continue using the Free plan within its limits or explore another free alternative that better fits your needs. Thank you again for your feedback.
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