Transtore ‑ Language Translate

Dear Evané store admin, Thank you for taking the time to leave a review for our app. We truly appreciate your support and feedback. We noticed that your review did not include additional details, so we wanted to kindly ask if there is anything we could improve to provide you with a better experience using the app. If you have any suggestions, concerns, or features you would like to see improved, please feel free to let us know. Our team is always happy to listen and assist in any way we can. Looking forward to hearing from you. Best regards, Transtore Support Team

Hi Great British Clean Up store admin, We’re sorry to hear that you are experiencing issues with the translations not appearing properly. We noticed that we have not yet received any support ticket or message from you regarding this issue, so we were unfortunately unable to check and assist you earlier. Could you please try reinstalling the app so our team can continue investigating and supporting you further? We would be more than happy to help determine whether the issue is related to the setup or the app itself and guide you through every step if needed. We truly appreciate the opportunity to assist you and improve your experience with the app. Best regards, Transtore Support Team

Dear Lkikos.com store admin, We sincerely apologize for the inconvenience you experienced. Our app translates storefront content dynamically without saving the translated content directly into Shopify’s database. This approach helps merchants save time managing translations and avoids the need to manually find and replace problematic translated content. However, one side effect of this method is that there is no stored translated content available to sync directly with external feeds such as Google GMC, Facebook, Bing, Pinterest, etc. To generate translated content for your feed, you can use our Edit Translation feature to manually create and manage translated content for your products and other important resources directly within the app. Once saved, this content will sync to Shopify and can then be uploaded to your Google GMC or other marketing feeds accordingly. Alternatively, you may also use Shopify’s Translate & Adapt app alongside our app to create and sync translated content directly to platforms such as Google, Facebook, Bing, Pinterest, and more. We truly appreciate your feedback and understanding. Please feel free to let us know if you need any assistance setting this up — we would be happy to help. Best regards, Transtore Support Team

Dear Taton.shop store admin, We sincerely apologize for the inconvenience and experience you had while using our app. We understand your concerns regarding the currency conversion appearing on every page, the translation quality in some sections, and the mobile display not looking properly optimized. We’re truly sorry if the storefront appearance felt broken on your end. Upon review, we also noticed that we have not yet received any support ticket or email regarding these issues. We would truly appreciate the opportunity to assist you directly and help resolve the concerns on your store. Could you please try reinstalling the app so our team can continue checking and assisting you further? Reinstalling may help refresh the app integration and allow us to investigate the issue more effectively. We would truly love the opportunity to support you further and improve your experience with the app. Best regards, Transtore Support Team

Dear Masters of Shilajit official store admin, Thank you so much for your feedback and for taking the time to leave us a review. We’re very happy to hear that, so far, you find the app easy and clear to use. Your support truly means a lot to our team. We will continue improving the app and adding more valuable features to provide an even better experience for merchants like you. If you ever have any questions, suggestions, or need assistance, please feel free to reach out anytime. We would be more than happy to help. Best regards, Transtore Support Team

Dear Jersey Plug store admin, We’re very sorry to hear that the Geolocation feature is not working properly on your store. Could you please try reinstalling the app so we can continue checking and properly address the issue for you? Reinstalling may help refresh the connection and allow our team to investigate the issue more effectively. We truly appreciate your patience and would be happy to continue assisting you until the issue is resolved. Best regards, Transtore Support Team

Hi CONNECT store admin, We’re very sorry for the inconvenience caused by the “store admin key is invalid” error. Could you please try reinstalling the app and testing again? This may help refresh the connection between the app and your store. Once reinstalled, please let us know if the issue still persists so we can further investigate and assist you better. We truly appreciate your patience and would be happy to help resolve this for you. Best regards, Transtore Support Team

Dear cfcbait store admin, We sincerely apologize for any confusion or inconvenience caused. We would like to clarify that you can absolutely use the app without leaving a review or feedback. We understand how the review request may have felt uncomfortable, and we want to assure you that this was never our intention. Our goal is always to provide a smooth, transparent, and user-friendly experience for all merchants. We also follow Shopify’s policies regarding app reviews to ensure all feedback is based on trust, fairness, and transparency. Reviews are completely optional, and we truly value honest feedback from our users as it helps us continue improving both the app and the overall experience. If you need any clarification or assistance with the Geolocation feature or any other part of the app, please feel free to reach out. Our team would be more than happy to help. Best regards, Transtore Support Team

Dear Narikind store admin, We’re glad to hear that the app seems to be working for you. At the same time, we sincerely apologize if the navigation experience felt confusing or not as intuitive as expected. If possible, could you please share more details about which part of the navigation felt difficult or unclear? We would truly appreciate your suggestions and would be happy to assist you further. Over the past few years, our app has continuously improved with many valuable features, as well as enhancements to the UI/UX experience, to make the app more user-friendly and efficient for merchants. We genuinely hope you can give the app another try and explore the latest improvements. If you need any guidance or assistance, our support team would always be happy to help. Best regards, Transtore Support Team

Dear Ferent Bags, Thank you for taking the time to leave a review for our app. We truly appreciate your feedback and support. We noticed that your review did not include additional details, so we wanted to reach out and see if there was anything about the app or your experience that did not fully meet your expectations. If you experienced any issues or have any suggestions for improvement, we would greatly appreciate it if you could share more information with us. Our team would be more than happy to assist you and do our best to improve your experience with the app. Looking forward to hearing from you. Best regards, Transtore Support Team

We apologize for any confusion this delay may have caused you. We are pleased to inform you that an update addressing this concern is in the final stages of development and testing, and we anticipate that the update will be released within the next coming weeks. If you have any further feedback or questions, please don't hesitate to reach out. Sincerely, Transtore Team

Dear Shoprifty store admin, We sincerely apologize for any inconvenience or negative experience you had with our customer service. Regarding your concern about excluding specific words from translation, we would like to let you know that the app now offers a Glossary feature. This feature allows you to create translation rules to exclude specific words from being translated or replace them with preferred translations. However, please note that to make the Glossary feature work properly, you would need to use the manual translation/management feature within the app. We truly appreciate your feedback, as it helps us continue improving both the app and our support experience. If you would like, our team would be more than happy to guide you on how to set up the Glossary feature correctly. Best regards, Transtore Support Team

Dear MicroAvionics store admin, We sincerely apologize if the experience caused any confusion or frustration. Over the past few years, our app has continuously evolved and improved with many valuable features and optimizations to better support merchants, including translation, currency conversion, geolocation, and many other advanced tools. We genuinely hope you can give the app a try and explore its features further. If you need any assistance during setup or testing, our support team would be more than happy to help you. Best regards, Transtore Support Team

Dear Studio Moien store admin, We sincerely apologize for any inconvenience or negative experience you had with our customer service. Regarding your concern about excluding specific words from translation, we would like to let you know that the app now offers a Glossary feature. This feature allows you to create translation rules to exclude specific words from being translated or replace them with preferred translations. However, please note that to make the Glossary feature work properly, you would need to use the manual translation/management feature within the app. We truly appreciate your feedback, as it helps us continue improving both the app and our support experience. If you would like, our team would be more than happy to guide you on how to set up the Glossary feature correctly. Best regards, Transtore Support Team

Hi Inclusive Inc store admin, I’m sorry for any confusion caused, and I’d like to clarify how Transtore works, as it may be different from apps like Langshop. Transtore translates your storefront dynamically using a script embedded into your theme, instead of storing translated content directly in Shopify. That’s why the translation can complete within seconds, even for an entire store. However, the app now also allows you to review, edit, and manage translations directly within the app dashboard. Many merchants prefer this method because it saves time and avoids manually managing translations, while still providing good translation quality. One limitation is that when customers switch languages, there may be a slight delay before the translated content fully appears on the storefront. Regarding publishing languages, the app currently allows adding up to 20 target languages, but depending on the plan, only 2 languages can be published at the same time. We genuinely hope you can give Transtore another try. If needed, our team would be happy to guide you further and help test the translation on your store. Best regards, Transtore Support Team