TS ‑ AI Language Translate

Hi Petifyfamily Store Admin, We are truly sorry to hear that the Italian translations did not meet your expectations, especially from the perspective of a native Italian speaker. We would like to kindly clarify that the automatic translation currently uses the Google Translate API by default. While this solution works well for many stores and languages, machine translation may sometimes generate wording that feels unnatural or inaccurate in certain languages, particularly for localized expressions and context-sensitive content such as Italian. That said, translation quality is something we take very seriously, and our team has continuously improved the app to provide more advanced and flexible translation options for merchants who require higher-quality localization. For better and more natural translations, the app also supports OpenAI GPT-powered translation, which usually delivers significantly more fluent, context-aware, and human-like results compared to standard machine translation. This option is especially helpful for European languages where tone, wording, and phrasing are very important for native readers. In addition, the app includes a Glossary feature that allows you to customize preferred wording, brand terminology, and specific phrases. This helps ensure translations remain more consistent, professional, and aligned with your brand voice across the store. We genuinely regret that your initial experience left a negative impression of the app. However, we truly believe the translation quality can be greatly improved with the proper configuration and translation method. Best regards, Transtore Support Team

Hi Tinta Canvas Store Admin, This is Chloe from the Transtore Team. I hope you are doing well. First and foremost, I would like to sincerely apologize for the confusion and frustration you experienced regarding our app’s pricing. We truly value your feedback and appreciate you taking the time to share your concerns with us. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. To support merchants in exploring the app before committing to a standard subscription, we currently provide a special introductory offer of only $1 for the first month. This allows store owners to fully test and evaluate the app’s features, compatibility, and overall value with minimal initial cost. We understand that the pricing details may not have been communicated clearly enough, and we sincerely apologize for any confusion caused. Your feedback is truly valuable to us, and we will continue improving the clarity of our pricing communication moving forward. We hope this explanation helps clarify the situation. If anything remains unclear or if you’d like help checking your store’s eligibility, please feel free to let me know, we are happy to assist. Best regards, Chloe Transtore Team

Hi there, We sincerely apologize for the experience you had and understand your frustration. We’d like to clarify that our app does offer a free plan with specific limitations, and the pricing details are listed on the Shopify App Store page. The loyalty program is optional and intended to let merchants test premium features before deciding whether they fit their needs. Our intention was never to mislead merchants, and we’re sorry if the experience gave that impression. We truly appreciate your feedback, as it helps us improve both the app experience and the clarity of our pricing communication. We hope you might consider giving us another chance in the future as we continue improving the app and support for our merchants. Best regards, Lio

Dear JBjerseys.com store admin, We’re very sorry to hear that you had a negative experience with our app. Upon review, we noticed that we have not yet received any support ticket or message regarding the issue you experienced, so we were unfortunately unable to check and address the concern for you in time. Could you please try reinstalling the app so our team can continue investigating and assisting you further? We would truly appreciate the opportunity to support you and help resolve the issue on your store. Best regards, Transtore Support Team

Dear Secrets de Bikers admin, Thank you for your feedback. We would like to clarify that our pricing structure is presented clearly and transparently on our Shopify app listing. We offer two distinct plans: a Free plan and a Premium plan. The Free plan is genuinely free of charge and allows merchants to use the application with one target language, along with the features explicitly listed. For merchants who require multiple languages and advanced functionality, we offer an optional Premium plan. The Premium plan includes a $1 introductory first month, after which standard pricing applies. All pricing details and feature differences are disclosed prior to installation. Our app is not advertised as providing multiple languages free of charge, and we make a clear distinction between what is included in the Free plan and what is available under the Premium plan. Transparency is extremely important to us, and we do not engage in misleading pricing practices. We remain at your disposal should you wish to discuss your needs further. Sincerely, Chloe Transtore Support Team

Hi Dutch Heritage Cosmetics, We sincerely apologize for the frustration caused. We’d like to clarify that our app does not permanently delete manual translations from your store, since manual translations are stored within Shopify’s translation system. It’s possible that the auto-translate feature replaced the displayed translations unexpectedly after the language settings were updated. We also noticed that we haven’t received a support request from you yet. Our support team is always available to help investigate and fix issues like this as quickly as possible, and we would truly appreciate the chance to assist you directly. Best regards, Lio

Hi ABEE store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. Best regards, Chloe Transtore Support Team

Hi ValueShield store admin, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.” Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control. The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization. We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help. Best regards, Chloe Transtore Support Team

Hi Baguette Magick store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. We look forward to your response. Best regards, Chloe Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team

Dear Avelinecare DK store admin, We’re very sorry for the inconvenience you experienced while using our app. Could you please try reinstalling the app so we can continue checking and assisting you further? This may help refresh the connection and allow our team to investigate the issue more effectively. We would truly appreciate the opportunity to continue supporting you and help resolve the issue on your store. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team

Dear TechnRest store admin, We sincerely regret any confusion or frustration you may have experienced, and we appreciate the opportunity to address your concerns directly. We fully understand how important pricing transparency is, especially when you are evaluating whether a service meets your expectations. Please allow me to clarify how our current pricing structure is designed. I would like to kindly clarify that Transtore currently offers both Free and Premium plans. Eligibility for the Free plan is determined automatically based on factors such as store category, business scale, and store activity. After reviewing your account, our system has currently categorized your store under the “Growing” plan category, which means the Free plan is unfortunately not available for your store at this time. This help us maintain the app’s performance, continuously improve features, and provide stable support and infrastructure for growing businesses. If you would be open to it, we would greatly appreciate the opportunity to review your specific case and ensure everything has been applied correctly. Please feel free to reply directly to this email, and we will be happy to assist you further. Best regards, Transtore Support Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Regards, Transtore Team

Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can handle manual translation without any issues, so we look forward to hearing more from you. Sincerely, Alex

Hi there, Since we did not receive any prior support requests regarding this issue before your review, we would appreciate it if you could re-install the app and allow us the opportunity to assist you. ​ Thanks, Transtore Team

Hi there, We sincerely apologize for the inconvenience caused and understand your frustration. After thoroughly investigating the issue, here's what happened: 1. Our technical team, as per your request, worked to exclude certain elements like brand names and product vendors from being translated. 2. However, there was a misunderstanding while reviewing the video you provided. The team mistakenly believed you wanted to keep the entire menu untranslated by AI automatically. 3. In attempting to implement this, they removed existing content, which should have been confirmed with you beforehand. We acknowledge this mistake, and we deeply regret the impact it had on your website. Rest assured, this has been a valuable lesson for our entire team. While this was unintentional, we understand the severity of the issue and are committed to doing better in the future. Once again, we apologize and appreciate your understanding.