Transtore ‑ Language Translate
Go global with advanced GPT AI translate & currency converter
Rating
4.7
feedback
800
chart
#2,009
All reviews
Review RSS Feed
Feb. 4, 2026
Absolutely unacceptable. This app wiped out ALL my manual translations. I am beyond angry. This app completely destroyed days of professional, manually written translations without any warning or consent. After granting translation permissions, it automatically overwrote every single manual translation I had carefully created in Shopify Translate & Adapt. This happened right after I contacted support because core languages (Dutch and German, my MAIN website languages) were missing from the language picker. Once they “fixed” that, the app decided to retranslate everything from scratch, ignoring all existing manual content. The result is catastrophic: • Incorrect translations • Unnatural language • Brand-damaging terminology • Product and ingredient names that no native speaker would ever use This is not a small bug. This is a fundamental, dangerous flaw. Any translation app should respect and protect manual translations by default. Overwriting them automatically is reckless and shows zero understanding of how real businesses operate. If you value your brand, your SEO, or your time: DO NOT install this app without a full backup. One action can erase days of work instantly. Completely unacceptable!!!!!
Dec. 28, 2025
NOT FREE
Hi ABEE store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan, ensuring better value without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. Best regards, Chloe Transtore Support Team
Dec. 25, 2025
They promote that there is a free version. I installed it and it is only possible to use the native language and no translation in the "free version". You can literally do nothing. Just a waste of time.
Hi ValueShield store admin, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. We do offer both a Free plan and a Premium plan, and the Free plan is clearly listed on our Shopify App Store page with its included features. While the Free plan is designed for startups and basic use cases, it does include functional capabilities and is not limited to “doing nothing.” Our Free plan includes unlimited translations and pageviews, support for one target language with manual translation, translation for third-party app content, up to three target currencies, customizable switcher settings, 404 broken link redirection, and country- and IP-based access control. The Premium plan is intended for merchants who require advanced automation, multiple languages, and enhanced customization. We sincerely apologize if there was any confusion and would be happy to assist you in setting up the Free plan correctly or help you evaluate whether the Premium plan would better suit your needs. Please feel free to reach out — we’re here to help. Best regards, Chloe Transtore Support Team
Dec. 24, 2025
Hi there, We sincerely apologize for any inconvenience you may have experienced and truly regret any frustration this situation may have caused. At this time, we have not received any support request or additional details from you. To help us review and address any concerns effectively, we kindly ask that you share more information about the issue you encountered. Any details, screenshots, or error messages would be greatly appreciated. Our team is committed to assisting you and ensuring the best possible experience with Transtore. We look forward to hearing from you and having the opportunity to help. Kind regards, Transtore Support Team
Dec. 18, 2025
The app is presented as free when it's not. Please don't get me wrong: I totally get why such apps would require a subscription, what I dislike is that you discover that you need to pay after having installed it. The 1 star is about this practice of presenting as free something that is not The free plan includes 1 target language, which you would get for free with Shopify translate and adapt. It still has the advantage to include currencies I guess. But if you need anything more, then it will be 15 dollars/months.
Hi Baguette Magick store admin, We sincerely apologize for any inconvenience this situation may have caused. We would like to clarify that our pricing is clearly displayed on the Shopify App Store, where both a Free plan and a Premium plan are available, allowing merchants to select the option that best suits their needs. Our commitment has always been to maintain transparent and competitive pricing. The Premium plan provides full access to translation, multi-currency, geolocation, and switcher management and customization within a single plan. It is also the best choice for merchants who wish to add and manage multiple languages, ensuring a scalable and seamless multilingual experience without splitting essential features across multiple tiers. Additionally, we offer a 7-day free trial so you can fully evaluate all Premium features before making a decision. During this time, we are happy to provide hands-on support to ensure the app functions exactly as expected for your store. If you are open to it, we would welcome the opportunity to assist you further and ensure Transtore is the right solution for your business. We look forward to your response. Best regards, Chloe Transtore Support Team
Nov. 20, 2025
Free for one language! to publish another language is paid subcription.
Hi PrintingNest Studio admin, I sincerely apologize for any inconvenience you may have experienced. I’d like to clarify an important point that may have caused some confusion. Our pricing is clearly stated on the Shopify App Store, where we offer both a Free plan and a Premium plan, allowing merchants to choose the option that best fits their needs. Our goal has always been to keep our pricing transparent and competitive within the market. With the Premium plan, you receive full access to translation, multi-currency, geolocation, and switcher management and customization — all included in a single plan. This approach is intended to provide better value and avoid splitting key features across multiple tiers, which is still common among many apps. We also offer a 7-day free trial, allowing you to fully explore all Premium features before making any commitment. During this period, I would be more than happy to personally assist you step by step to ensure everything works exactly as expected for your store. If you’re open to it, we would truly appreciate the opportunity to support you further and ensure Transtore is the right fit for your needs. Best regards, Chloe Transtore Support Team
Oct. 31, 2025
Said they would get me multiple languages, didn´t
Store
URMODS
Using app
About 1 year
Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team
Oct. 28, 2025
Claimed to give free premium, doesn´t work, doesn´t respond to emails.
Hi there, I sincerely apologize for any inconvenience you may have experienced. It seems there was a misunderstanding. We have sent multiple emails to your address, but we have not received any response from you yet. Sincerely, Transtore Team
Oct. 26, 2025
gracias a este app, me esta colocando OUT OF STOCK a todos mis productos aun contando con stock en mi tienda, GRACIAS!!!!!
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Oct. 9, 2025
listed as a free app, allows only 1 language for free. incorrectly advertised. others have listed with free plans available meaning 1 or 2 languages my be free but you have to pay for rest. this app is misleading customers to downloading
Oct. 1, 2025
Not satisfied at all, good for currencies. But No Glossary Section.
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Sept. 4, 2025
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Aug. 27, 2025
im here to change my review after 6 months of use.. im a website designer and i was using this app for 3 websites that i had made for my customers..The app developers did eror for the old customers to reinstall app and get block from publishing more than 1 languadge because this app was free and now they want us to charge for plan.. i lost also 1 day of work because of them..
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more information about your current situation? We would greatly appreciate any error messages or screenshots that can help us better understand and address the issue. Sincerely, Transtore Team
Aug. 19, 2025
The customer service team has not been helpful at all. The emails went back and forth without resolving my issue, and their app has a bug that they still haven’t given me a clear answer about. I sent them an email on Friday, and after just one weekend, they directly closed my ticket.
Hi there, We’re really sorry for the frustration here. We did follow up with you by email on a separate thread - because multiple tickets were opened, the conversation may have been split, which can make it easy to miss. Could you check your inbox for our latest message and reply there? We’re ready to continue assisting and get the app bug resolved for you. Thank you for giving us the chance to make this right. Regards, Transtore Team
July 18, 2025
Very disappointed that the app has changed its pricing and is now charging even loyal/legacy, long-term users. I signed up with the expectation of grandfathered access, but now I’m forced to pay. This is not how you reward loyal/legacy users. Avoid if you expect consistent pricing!
Thank you for your feedback, and we're truly sorry to hear about your disappointment. We want to reassure you that we greatly value our loyal and long-term users. While we’ve introduced paid plans, legacy users like yourself still enjoy several premium benefits for free under the new pricing structure. Over the past few years, we’ve provided continued access without charge, while consistently improving the app and releasing many valuable new features. As we move forward, these paid plans will help us grow faster and deliver even better experiences for all users. We hope you'll continue the journey with us and enjoy what’s to come. That said, your feedback is heard and appreciated — it helps us improve. Thank you for your support. Transtore Team
July 11, 2025
It's a really crappy app. The reviews must have been obtained through technological means. It can't translate anything, and there's no support. It wasted my whole day.
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Sincerely, Alex
June 10, 2025
Hi there, I sincerely apologize for any inconvenience you may have experienced. Since you haven't reached out to our support team yet, could you kindly share more details about your current situation? Our app can translate everything automatically using AI without any issues, so we look forward to hearing more from you. Regards, Transtore Team
April 24, 2025
It's hard to use. This app requires the installation of an extension, otherwise it cannot be translated