Rating

4.8

feedback

1,452

Reviews

chart

#284

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    8%
  • Less than a month
    26%
  • Less than a year
    46%
  • More than a year
    11%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the team members such as Mikah, Chette, Sam, Anya, Harold, and Ria. Customers appreciate the quick and helpful support they receive, as well as the efficiency in handling issues and inquiries. The app is commended for its smooth integration with Shopify, large inventory, and quality products. However, there are a few negative reviews highlighting issues with inventory management during holidays and delays in processing orders. Some users expressed frustration with communication and operational disruptions during peak periods like the Lunar New Year.

Highlights

Positive customer service and support
Efficient integration with Shopify
Large inventory and quality products
Issues with inventory management during holidays
Delays in processing orders

Rating Breakdown

  • 5
    94% (1,366 ratings)
  • 4
    3% (45 ratings)
  • 3
    0% (4 ratings)
  • 2
    1% (9 ratings)
  • 1
    2% (28 ratings)

Reviews with Text

  • 89% (1,289)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

March 3, 2026

They completely shutdown their shipping operation in February They gave a window of 2/12-2/24 of slow shipping but they actually stopped shipping as of 2/1. I have orders that are now over a month old that have no delivery status. This is unacceptable. Their customer service team seems to not care because it is not their problem. This is no way to run a business. You took orders/money from customers with no problems but cannot ship the products. I'm having to cancel orders for my customers and it is tarnishing my brand. I have also received no feedback on orders that are still in a warehouse processing status that are 3-4 weeks old. I'm now receiving chargebacks from my customers. I'm actively looking for new vendors because this is not ok.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

March 2, 2026

Store

MAXANDY

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2026

Absolutely amazing

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

Feb. 26, 2026

Store

Heraki

Using app

9 months

Total reviews

7

Average rating

2.1

5 / 5 Share

Feb. 26, 2026

Using app

7 days

Total reviews

1

Average rating

5.0

All reviews

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