All reviews

Rating Breakdown

  • 5
    83% (74 ratings)
  • 4
    6% (5 ratings)
  • 3
    3% (3 ratings)
  • 2
    1% (1 ratings)
  • 1
    7% (6 ratings)
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5 / 5 Share

March 6, 2023

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

Using app

About 3 years

Total reviews

14

Average rating

5.0

5 / 5 Share

Dec. 8, 2021

We use this app (customized) to run our production department and status. We love it!!! Their customer service is beyond fast and awesome!

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 13, 2021

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

June 29, 2021

Very nice app and serves its purpose. The customer support were quick to help. I can definitely recommend this app

Using app

9 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 6, 2021

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Using app

29 days

Total reviews

5

Average rating

4.6

5 / 5 Share

Jan. 30, 2021

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Jan. 26, 2021

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

Using app

About 1 year

Total reviews

11

Average rating

4.8

5 / 5 Share

Nov. 29, 2020

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 27, 2020

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.

Using app

10 months

Total reviews

7

Average rating

4.9

5 / 5 Share

July 16, 2020

Used this app to make a tracker for customers getting their bike repairs done. Saves us answering the phone every ten minutes! Good app, coding options allow you to modify things nicely. (luckily the staff are really helpful if you aren't great with coding!) Really helpful though, happy to recommend.

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 22, 2020

I should admit that I'm impressed. I have been searching for something like this for a while now. Definitely worth every penny.

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 8, 2021

I'm so pleased to have found this app. It works wonderfully and allows my customers to get information about their orders. Saves me a ton of time, worth every penny. Update, it continues to work and is my favorite app. I've found so many more things I can do with it. LOVE IT.

Using app

Over 1 year

Total reviews

11

Average rating

4.6

5 / 5 Share

April 30, 2020

We've been using this app for a few months. It's works really well. Had a slight issue recently which was resolved quickly and efficiently.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2020

Easy to install, great support from developer. Had a small issue that was resolved in munites. O,... Really easy to use and setup!!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2020

Great product for delivery order tracking. It's very customizeable and makes communication between teams easy. We've been using this for about a year and it has made our lives infinitely easier.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 13, 2020

Been using this app for about a year, it's streamlined our order processing tremendously. Support has always been quick to answer any questions too. 5 stars all around.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

April 12, 2020

503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?

Using app

About 1 hour

Total reviews

4

Average rating

2.8

Developer Reply

This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.

1 / 5 Share

April 12, 2020

we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks

Using app

About 3 years

Total reviews

3

Average rating

3.3

Developer Reply

This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.

5 / 5 Share

April 13, 2020

I love this app. It is the only status app that actually works. We have been using it for almost a year now and have run about 50k status updates through it.

Using app

Almost 3 years

Total reviews

6

Average rating

3.2

Developer Reply

Thank you for being a customer! Really appreciate it.

1 / 5 Share

April 22, 2020

you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Edit: We've tried to contact you multiple ways, but you are not responding on any of them. Please respond to any emails from our support email or we have sent you direct emails from our work emails. If that doesn't work can you contact us on facebook here: http://facebook.com/w3trends We are trying to reply but you might not be seeing our emails. We are trying everything possible to find out about your issue.