W3 Custom Order Status

Good support and great app to reduce unnecessary customer contact. Works well and easy to install. Definitely worth 5stars and definitely a necessary app once your sales volume creates too many wismo contact during the day.

Sadly, I try use this app, but there is missing a lot of things, such as app demonstration with all settings for test, where we can actually see what this app can offer. Support only via mail, sadly no online support so useless for someone installing app, looking everything white, with no orders test so we can understand what does the app actually do.

Absolut zufrieden mit dieser App und der Kundenservice ist ein Traum. Vielen vielen Dank für die schnelle Einrichtung und Hilfe :-)

"I'm thrilled to award W3 Custom Order Status a well-deserved 5-star review! Their team not only tailored our customer notification emails to perfectly match our Shopify store's design but also ingeniously incorporated metafields for a bespoke solution. Their skillful customization has elevated our customer communication to a new level of professionalism and brand consistency. A heartfelt thank you to the W3 team for their exceptional service and technical prowess. Highly recommended for anyone looking to enhance their Shopify experience!

Fantastic support, fast responses to emails. Its very refreshing to get 1:1 help with any issues I'm facing. This custom order status app is going beyond my expectations. Thanks!

W3's Customer Service is second to none! We've used this app for several years now and are continually grateful for their expertise and gracious support. W3 and their staff deserve my highest recommendation!

This is the app I have been searching for our stores. It has been challenging to stay in touch with customers throughout the ordering process. WIth custom orders, they can take a bit of time and want to be able to communicate with them throughout the process, but also allow our employees to look up where they are at in the process when a customer calls. Also, want to give the customer the chance to look up the status of their order, and this app provides that too. It is working well for us!

The support was really really really helpful and kind. Thank you ! I would definitely recommand the application.

easy to use, we use for order preparation tracking, back order, and special projects. It is a very important tool for our operations. And the service is fast and efficient.

Simple app with easy interface. Really proactive and timely support whenever you need one. Well done!

Most of the items in our store are crafted on demand when a customer places an order and go through several crafting and finishing steps before being sent to packaging and shipping. I wanted a way to let our customers know where their order is in our production queue with several custom statuses. I wanted a way to notify my customers via email quickly and easily when their order moves from one status to another. I also wanted the custom status to be shown to the customer in some places where it normally is not shown. Custom Order Status by W3 gives me everything I want, and more. And for the couple of small layout/design wishes that weren't met out of the box, W3 support was able to take care of for me very quickly, ultimately giving me exactly what I wanted. Everything is super customizable, so now I have some work to do to make everything look great. Which is actually kind of fun because the admin tools for this app are great and easy to use. Integration with MailChip was flawless. I know my customers are going to love this! Thank you, W3!

Customer transparency is KEY in order to avoid unnecessary calls and questions asking what's going on with their order. I want my customer to be informed every step of the way. This is the only app at this price point (and I've tried a lot!) that allows assigning different order statuses (in production, waiting for customer, etc) and will also send out an email when I manually change it to one of the custom statuses. Support has been great, and very helpful after I asked how to do a few things I wanted to accomplish with the app.

Brilliant app, it saves so much time and the support is first class and extremely quick. You will NOT be disappointed! Thanks the W3 Custom Order Status team :) Best regards, Richard

The customer service for this app is great! Super fast and efficient. Jason is always able to help us out with any questions or issues we have.

So far this app has been a game changer in regards to keeping track of orders. We have many different types of orders with various stages over long periods of time. This app has allowed us to get a handle on all unfulfilled orders. Thank you!

Very reliable. Just what I needed for our business. The application itself runs flawlessly. Would highly recommend this to anyone who needs a custom order status maker on Shopify.

This is a good app however very frustrating with many HTTP Error 503. The service is unavailable errors. Developers should consider reworking the app to make it more reliable.

This app has saved my company so many headaches. We process hundreds of custom orders weekly and this has saved email inquires over 90%! Many customers mention how happy they are that we offer this.

Our products require stages of production, and this app has been fantastic. Keeping customers informed each step of the way is key to our success. The app also helps us stay organized internally.