W3 Custom Order Status
Custom Order Status
Rating
4.7
feedback
93
chart
#427
All reviews
Rating Breakdown
Review RSS Feed
April 12, 2020
503 Service unavailable. This is disappointing as it seems like it could be a promising app. Does anyone know of an alternative?
This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.
April 12, 2020
we have used this app over a year. but its found that it keep showing HTTP error 503 today. it makes us cannot change the status and send the notification to our customers. Please help to check. Thanks
This issue should be resolved! We are also currently working on a fix which would ensure that this does not happen again in the future. I am terribly sorry for any inconvenience this may have caused. We have reached out to you via email regarding this issue.
April 13, 2020
I love this app. It is the only status app that actually works. We have been using it for almost a year now and have run about 50k status updates through it.
Thank you for being a customer! Really appreciate it.
April 22, 2020
you guys not responsible we are paying you and you do not give me services please tell me clearly if you not answer me in email i emailed you many time but no one answer me please shopify team take action on this kind of company they cheat customers
Edit: We've tried to contact you multiple ways, but you are not responding on any of them. Please respond to any emails from our support email or we have sent you direct emails from our work emails. If that doesn't work can you contact us on facebook here: http://facebook.com/w3trends We are trying to reply but you might not be seeing our emails. We are trying everything possible to find out about your issue.
March 12, 2020
This app is perfect for my business. I produce prints to order, so I need to keep track of several different stages of the process (ready to print, printed, packaged) and without it I'd be lost! I had a minor issue, and Justin had it fixed within 24 hours and was amazing to work with! 10/10!
Using app
About 1 month
Total reviews
1
Average rating
5.0
Oct. 28, 2019
I needed an app to give me customized order statuses & I finally found it. Easy to use & saves me a lot of time.
Oct. 26, 2019
I used this app for many months assuming it was working. Many of my customers complained that they were not receiving order status updates (even though they were going through with no issues on my end). I contacted the app developer and they explained that the emails were going into the customer's junk folders. I asked those customers who inquired about their order updates if they could check their junk folders. The customers (ALL of them!) expressed frustration that there were no order update emails in the junk folder. I finally gave up and deleted the app after receiving non-stop e-mails from customers asking for updates. What's the point in paying for an app if it doesn't work??
We apologize for any issues you may have experienced while using the notification feature of our app. By default, the app sends emails from our own domain on behalf of your email, which may sometimes be flagged as spam or junk. To improve branding and deliverability, we recommend using your own domain to send emails. You can easily configure the app to send emails using your own domain, or you can send emails using your own domain by using one of the several supported providers. Please let us know if you have any questions at [email protected].
Aug. 29, 2019
I previously used a different app for a different store, it allowed me to sort statuses irregardless by how long ago the orders were placed. I find it very limiting that their app only stores it for up to 60 days, as I deal with a lot of pre-orders. The filters unfortunately don't work with orders that are older than 60 days, so that's pretty useless to me.
To clarify, you have the ability to sort and filter orders based on their status, regardless of how old they are. We store all orders, no matter their age, but only continue to sync orders that are less than 60 days old with the app. However, it is possible to change this limitation on a case-by-case basis by reaching out to our support team. It's worth noting that we have a large number of merchants that deal with pre-orders and sync more than a year's worth of orders. This is a very common use case.
July 30, 2019
The app works as described. I am able to create status for every step of our fabrication process for each order. I wish they would add barcode scanning capability to update status.
May 27, 2019
App has no support at all. messaged 3 days ago no reply. App is not working. Whenever clients type in their order number and email ad, only a blank page appears. I tried to contact support for this, but until now i have yet to receive a reply. Such a bad service for a paid app.
We are terribly sorry to hear that you are having an issue with the app. :( It appears that you reached out to us on Saturday 5/25/19. Our hours of operation are 8-5 PM CST Mon-Fri. Since yesterday was a Holiday, our office was unfortunately closed. We have replied this morning, and I am more than happy to offer my full attention to fixing your issue!
May 10, 2019
Justin was completely understandable in our situation. These guys worked hard non-stop, to get all our needs customized. Justin and his team answered everything quickly, never questioned anything. Just worked through each problem until it was fixed. You rarely find companies that exemplify customer satisfaction with genuine care. Glad we went with W3 Trends, we are now over pleased with the end result.
Feb. 20, 2019
This is a great app & does exactly what it says. I sell customized products with multiple steps in the fulfillment process (i.e. design proofs, printing, etc..). I created multiple order statuses to keep my customers updated and reduce customer service inquiries. I also use this app to send automatic emails to my designers when there is a revision on a proof. The app is very easy to use. I asked support to tweak the code to fit my specific needs and they were very responsive and were able to get the app to function exactly the way I needed it to. Great support and app.
Oct. 12, 2018
I love all the W3 apps I have used. They help me streamline my business at a very fair price. The only thing that would make this app even better is if you could schedule a status change on specific date so that it triggers an email. Now you always have to remember to go in and change the status. For example if you want to send a reminder email the day before an appointment. Otherwise really LOVE it. Thank you!
Sept. 14, 2018
This app is awesome. I wish there was a way to remove all of the statuses once an order ships out, but it is what it is. For $6 a month I don't mind having to side-step some of the shortcomings of this app.
June 22, 2018
This app has fit my needs to a tee. I don't use the app for what it was intended for, instead I use to send emails to my suppliers for my dropship orders. The app is easy to use and allows me to watch order status closely. The support guys are amazing too. Quick customer service and always willing to help out. Bravo guys!
June 21, 2018
This is the best app I've added to my store since we set up several years ago. We make products that sometimes have longer lead times and this makes keeping all our customers up to date (and our own records in order) really easy. Highly recommended. Oh and Justin is amazingly helpful in setting it all up and making minor edits to aesthetics.
May 26, 2018
Great app but needs more print options in the app, the only option when clicking on the order is to print with the shopify option with all the product images which is not good for large orders Other than that good app..
Thank you for your review. We would like to inform you that the merchants have the ability to customize and print orders directly from the app. The template that is utilized for printing orders is fully customizable, and thus allows the merchants to have full control over the information that is displayed on the printed page. Please feel free to reach out to [email protected] if you have any additional questions or require further assistance.
May 9, 2018
OMG!!!! STRONGLY RECOMMENDED... CUTS DOWN ON CALLS... NOW I I GOT MORE TIMES TO FOCUS!! ON BIGGER DREAMS!!! 5 STARS!! ALL THE WAY!!
April 3, 2018
Works great for keeping track of projects for our design print company. Super fast tech suppose. Had a small question and they responded within minutes.
March 29, 2018
Very useful App - it fulfills a specific purpose that some merchants need. If you have longer lead times in your fulfillment, this App is a great way to not only keep track of the progress of each customer order, but also (more importantly), keep your customers updated. Customer service was pretty responsive and helpful. You may just need to play around with the formatting of the emails a bit to get what you want, but overall great App.