Upcart—Cart Drawer Cart Upsell
All reviews
Review RSS feed
UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important. That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster. This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have. Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.
Thank you so much for taking the time to share such detailed feedback—we really appreciate it! 🙏 We're thrilled to hear that you’ve had a great experience with UpCart’s cart drawer UI and functionality across multiple stores, and that the performance and features continue to meet your needs. That kind of consistency means a lot to us! We also truly value your honest comments about the support experience. You're absolutely right, our frontline support team is focused on customer care and product knowledge, and while they always aim to be as helpful as possible, more technical requests do need to be escalated to our dev team. We understand that can sometimes slow things down, especially compared to support teams that are able to dive directly into code, and we're actively working on improving that response time and escalation flow. We’re glad to hear that despite the challenges, the app continues to deliver for you once it’s up and running and we really appreciate your patience and understanding as we work to make the full support experience even better. Thanks again for the thoughtful feedback and for sticking with us over the past couple of years. We’re here if you ever need anything! 💬🚀
Helpful. Pointed me in the right direction and gave me some insight on my issue to save me some time and headache. Appreciate the service!
Thank you so much for the kind review! 😊 We're so glad to hear our team could help point you in the right direction and make things easier for you. Saving time (and headaches of course) for our users is what we love to do! We truly appreciate your support and are always here if you need anything else. 💛💬
good app
Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!
Merci beaucoup pour l’aide et le support, super efficace !
Avec grand plaisir ! 😊 Merci à vous pour votre message, ça fait toujours plaisir de savoir que notre aide a été utile. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. On est là pour vous ! 💬✨
Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛
Amazing customer & technical support, they immediately fixed a bug with Shopify's Horizon theme
Thank you so much for the amazing review! 🙌 We're so glad to hear that our team was able to quickly resolve the issue with your theme. It’s great to know everything is running smoothly now! We truly appreciate your support and kind words. 🚀💬
Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛
Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!
Wow!! Thank you so much for this amazing review! 🙌 We're incredibly happy to hear that Brandon, Laura, and our dev team were able to create a custom solution that worked perfectly for your use case. We truly appreciate you sharing your experience in such detail, it means a lot! Your idea for a countdown timer that flows seamlessly through the shopping journey is a great one, and we’ll definitely share this feedback with our product team as we continue to improve and grow. Thanks again for the kind words and the shoutout, we’re always here if you need anything else! 😊🚀
I installed UpCart to help boost my average order value, and it worked extremely well. The upsell features are super easy to set up and made a noticeable difference right away. I’ve seen a clear bump in AOV since adding it to my store. Definitely worth trying if you're looking to get more out of each order. Patti went out of way to help me resolve my issue and i would HIGHLY recommend this app!
Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that UpCart helped boost your average order value and that the upsell features made an immediate impact. That’s exactly what we love to see! A huge shoutout to Patti! We’re so glad she was able to go above and beyond to help you out. We’ll be sure to pass along your kind words. Thanks again for the recommendation!! It truly means a lot! 😊🚀
Amazing technical support. I had an issue with my theme's compatibility and I got through to a REAL person from the company. They didn't waste my time and they are actively fixing the issue. We're using a lesser used theme and most companies would have had some off shore support who would just give up after wasting my time with useless unrelated questions. Highly recommend giving ROKT your business. This is how business should be done!
Thank you so much for the incredible feedback! 🙌 We're thrilled to hear that our technical support team was able to jump in quickly and give you the real, no-runaround help you needed, especially with a less common theme. We believe every merchant deserves thoughtful, hands-on support, no matter the situation. It means the world to us that you noticed and appreciated the difference. We'll be sure to share your kind words with the team! Thank you again for the recommendation! We’re so grateful to have you with us at AfterSell by Rokt! 🚀😊
I ran into an issue setting up stacking discounts but found a workaround with UpCart's flexible discount rules. The app made it easier to offer tiered deals to customers in a single checkout. Setup was pretty intuitive overall. I wish the stacking options were more obvious, but once I figured it out it worked well. Support was also responsive when I reached out.
Thank you for the thoughtful feedback! 😊 We're so glad to hear that UpCart’s flexible discount rules helped you create a smooth tiered discount setup, even better that you found a solid workaround! We really appreciate your note about the stacking options not being as obvious! We’ll definitely share that with the team as we continue improving the experience. And we're happy to hear support was there when you needed it! Thanks again for sharing your experience, and don't hesitate to reach out if there's anything else we can help with! 🚀💬
Thank you so much for taking the time to leave us a kind review! We really appreciate it 💛
Easy to use and support team very helpful.
Thank you so much for the kind words! 😊 We're so glad to hear that you find the app easy to use and that our support team has been helpful. If you ever need anything else, we're just a message away! 💬✨
Great support! I had some issues with the cart drawer not working properly on the Sense theme, but Michelle quickly helped me get everything resolved. Really happy it's now fully compatible. Thanks again!
Thank you so much for the great feedback! 😊 We’re so happy to hear Michelle was able to jump in and get everything sorted out with the Sense theme. It’s awesome to know everything’s working smoothly now! If you ever run into anything else or have questions down the road, we’re always here to help. 💬
good and fast support.
Thank you for the kind words! 😊 We're so glad to hear you had a good and speedy support experience. If you ever need anything else, we’re just a message away! 💬✨
10/10!
Thank you for the kind words! 😊 We're so glad to hear you had a great experience. If you ever need anything else, we’re just a message away! 💬✨
I switched to UpCart because I wanted a cleaner, better-looking cart design—and it delivered right away. I started seeing better results on day one compared to the apps I was using before. Setup was smooth, and the support has been perfect. Shoutout to Brandon for being super helpful whenever I had questions. Highly recommend if you're looking to improve your cart experience.
Thank you so much for the amazing feedback! 🙌 We’re thrilled to hear that UpCart delivered the clean, high-converting cart experience you were looking for and that you saw results from day one! It’s great to know the setup went smoothly and that Brandon was there to support you along the way 💪 We truly appreciate the recommendation. If there’s ever anything else we can help with, we’re always here for you! 😊
great service
Thank you for the kind words! 😊 We're so glad to hear you had a great experience with our support. If you ever need anything else, we’re just a message away! 💬✨
Great support
Thank you for the kind words! 😊 We're so glad to hear you had a great experience with our support. If you ever need anything else, we’re just a message away! 💬✨
I have just installed and set up this APP and half an hour in I am already obsessed! Wow! So many great functions. This is going to be good. So easy to set up. Customer service so helpful. But I did this mostly myself (which is rare!)
Wow—this absolutely made our day! 🤩 We're so excited to hear you're already loving the app and finding it packed with great features. Huge kudos to you for getting everything set up so quickly—especially on your own! 🙌 And of course, we’re always here if you need us, but it’s awesome to hear it’s been that easy to get started. Thanks again for the kind words—you’ve got us smiling over here! 😊
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.