All reviews

Rating Breakdown

  • 5
    90% (651 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (33 ratings)

Reviews with Text

  • 94% (668)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 2, 2024

We were experiencing a high volume of customers having issues with their mobile and Ipad purchases because of a Chrome update preventing changes in qtys and not adding upsells. Patti was very helpful and solved the problem efficiently ( and completely!). We're very happy to be able to get back to normal BFCM sales!

Store

Skwosh

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We are so thrilled Patti was able to help you! We know how stressful BFCM can be and to be able to get you back to normal sales makes us very proud! Thank you so much for your continued support with our app and we look forward to continuing to grow with you! ❤️

5 / 5 Share

Dec. 2, 2024

Fastest customer support

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

So happy to hear we could provide fast support for you! Please let us know if there's anything we can do to continue to assist you 😁

5 / 5 Share

Nov. 29, 2024

Excellent

Using app

10 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us an excellent review 😉. We appreciate you working with us for so long and look forward to continuing to work with you 😁

5 / 5 Share

Nov. 29, 2024

Klantvriendelijk en denk mee naar oplossingen, hebben verstand waar ze overpraten. Het bedrijf maakt gebruikt van AI bots om gewone vragen te beantwoorden, naar mate de ingewikkeldheid springt hier iemand direct bij.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

We zijn zo blij dat de AI behulpzaam is en dat we snel en deskundig kunnen reageren als dat niet kan. 😁 Heel erg bedankt dat u de tijd heeft genomen om een ​​review achter te laten, we waarderen u enorm! 😍

5 / 5 Share

Nov. 29, 2024

Michelle was very helpful. Thank you for fixing the issue

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Michelle will love this! ❤️ Thanks so much for letting us help you resolve the issue quickly and we look forward to continuing to work with you! 😁

5 / 5 Share

Nov. 28, 2024

This app is excellent! I was able to set it up perfectly with some custom CSS. Initially, it wasn’t functioning due to interference from other apps, but customer support went above and beyond to help me. It took a bit of time to pinpoint the issue, but I’m glad they resolved it just in time for our Black Friday launch!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

You're review is excellent! Thank you so much! 🙏 It makes us so happy that we could resolve those compatibility issues for you so you could take advantage of Black Friday and that you were able to use the Custom CSS to get your cart looking sleek! Can't wait to see your success grow with us 😁

5 / 5 Share

Nov. 27, 2024

Great help! Helped me with all my questions

Store

Trimmex

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us such a nice review! Please let us know if there's anything else we can help with going forward 😃

5 / 5 Share

Nov. 26, 2024

Merci beaucoup à Jacinda. Vous m'avez beaucoup aidé et accompagné pour paramétrer l'application correctement. efficace et très gentille

Using app

4 months

Total reviews

14

Average rating

4.1

Developer Reply

Jacinda sera ravie de lire ceci! 😍 Elle est incroyablement gentille et efficace dans toutes ses démarches et nous sommes ravis qu'elle ait pu vous aider à tout mettre en place! N'hésitez pas à nous faire savoir si nous pouvons vous aider d'une autre manière. 🙏

5 / 5 Share

Nov. 26, 2024

We don't have much experience, but it looks really great. If we struggle with anything, John from the support team helps us quickly and straight.

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

John is such a good help, isn't he? He'll love to read this from you! Please don't hesitate to reach out if there's anything else we can help you with.😀

5 / 5 Share

Nov. 25, 2024

Thank you Jacinda for the perfect support ! She helped me quick and with positive attitude !

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Jacinda will be so happy to hear that she was able to help you quickly along with her positive attitude. We appreciate that about her as well! ❤️

5 / 5 Share

Nov. 24, 2024

Best support ever!

Using app

9 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a nice review! We look forward to continuing to work with you in the future!

5 / 5 Share

Nov. 20, 2024

Excellent support from the team!

Store

24K9

Using app

3 days

Total reviews

8

Average rating

5.0

Developer Reply

Awesome! The team will be thrilled to read this! Thank you so much for taking the time to leave us this kind review 🙏 Looking forward to continuing to work with you as you grow! 😁

5 / 5 Share

Nov. 19, 2024

Very Helpful Team!

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

We think we have a really helpful team too! We're really happy you got to see how awesome they are too. Please let us know if we can help with anything else moving forward 😁

5 / 5 Share

Nov. 19, 2024

Using app

4 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a nice review, we appreciate you very much!

5 / 5 Share

Nov. 18, 2024

Great app and awesome customer service.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Love hearing positive feedback about our app and customer service! We're very happy to help with whatever you may need so please don't hesitate to reach out if we can assist with anything else moving forward!

5 / 5 Share

Nov. 28, 2024

John helped me out very quickly, he is kind and open for all kinds off questions. Thanks John!

Store

Dalcino

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Great! Dom will be pumped to read this review about how she was able to help you quickly! We're glad you're enjoying the app and doing well with it, thanks for letting us help you grow your business! Let us know if we can help with anything else! 😀

5 / 5 Share

Nov. 14, 2024

Great functionallity, good support, easy to customize with CSS. I esp like the free Gift & free shipping functionality. Thanks to Michelle, Dom & Hailey from the support team who helped me to set up everything accoring to my needs.

Using app

12 days

Total reviews

8

Average rating

4.6

Developer Reply

Michelle, Dom, and Hailey are all going to be so happy to read this! So glad you enjoyed the easy customization using CSS and free gift and rewards module, it's one of our most popular features! Looking forward to continuing to work with you in the future 😁

5 / 5 Share

Nov. 13, 2024

Great app, I find it super useful on my store. The support team have also been really helpful.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!

5 / 5 Share

Nov. 15, 2025

Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!

Using app

About 2 years

Total reviews

8

Average rating

4.5

Developer Reply

SWEET! Jacinda is pretty fantastic, we're so happy she was able to quickly help you with combining discounts and how to set up free gifts. We know it can be a complicated process and are super glad we could help you get that figured out 😀

5 / 5 Share

Nov. 8, 2024

Absolutely appreciate your timely response for a time sensitive situation. Luckily the issue was on my side and not the app. The app is a game changer with customer service to match. Much gratitude, D

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey D! We're so happy that we were able to help you quickly :) Thank you so much for your kind words and we are really excited to working with you! Let us know if we can help with anything else :) - The UpCart Team