Upcart—Cart Drawer Cart Upsell
Boost AOV w/ slide cart, reward bar, upsell cart &...
Rating
4.6
feedback
744
chart
#91
All reviews
Review RSS Feed
June 28, 2025
no free plan, cap
Hi there, we’re sorry to hear about your disappointment regarding the lack of a free plan. We understand that pricing is an important consideration, and we truly appreciate your feedback. Our goal is to deliver as much value as possible through the features and support included in our plans. Our team has already reached out directly to explore the best way forward. Thank you for giving Upcart a try! We hope you’ll reconsider us in the future. 💬✨
April 2, 2025
I'd give 0 reviews if I could. Expensive, mediocre app with the worst customer service I've ever seen in the Shopify app store. I asked for support on a very simply issue, but it has not been solved after almost two weeks. When asking support to help me I always get a copy-paste answer that's totally useless. I'm going to look for a different app with good support. Definitely not recommended.
Hi there, we’re truly sorry to hear about your experience and understand how frustrating this situation must have been. This isn’t the level of service we want to provide, and we take your feedback seriously. Our team has reached out directly to review your case and make sure the issue is resolved properly. We appreciate you sharing this with us! It helps us improve both our product and our support moving forward. 💬✨
March 12, 2025
app stopped working , alot of glitches, free gifts not working, text all over the place. customer support does not exist. there is one agent switching between dozens of merchants. run away!
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This definitely isn’t the experience we want for our users. Our team has already reached out directly to investigate what happened and get your app running smoothly again. We truly appreciate you taking the time to share this feedback! It helps us identify areas where we can improve and better support our merchants. 💬✨
June 22, 2025
1/5 - Disappointing Experience This app is full of bugs that never seem to get fixed. They promise improvements, but the same issues persist, making it frustrating to use. On top of that, the customer support is terrible – no real solutions. It feels like the developers don’t care about user feedback. Definitely not worth the hassle. Avoid it if you can!
Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥 I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously! Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening. (See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell) We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️🩹). Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌
Feb. 27, 2025
Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the level of support or setup experience we want for our users. Our team has already reached out to review your case and ensure your theme integration is promptly looked into. We truly appreciate you bringing this to our attention! It helps us improve and make sure future interactions are much smoother. 💬✨
Feb. 27, 2025
Extrêmement déçu par le support client et technique. Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes. Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution. L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète. Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.
Hi there, we’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of assistance we aim to provide to our users. Our team has reviewed this and has already reached out to take a closer look at the conflict between your theme and Upcart to find a suitable solution. We sincerely appreciate you taking the time to share your feedback! It helps us continue improving both our service and technical support. 💬✨
Dec. 14, 2024
very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!
Dec. 10, 2024
I am extremely dissatisfied with the service. The team provided no individual assistance for coding or app adjustments, instead directing us to self-help articles. Despite configuring the app correctly for our market's currency, it displayed prices in USD instead of AUD, preventing us from making immediate sales. Unfortunately, the team lacks a development team and suggested we either code the fix ourselves or hire a professional. For a $30 app, this level of support is highly disappointing. Most Shopify apps priced above $12-$15 typically include developer support to resolve issues stemming from the app's programming. would recommend the app for that price!
Dec. 9, 2024
Doesn't work- Not a fan of apps that hold my customers ransom in such a way. 5 Days into my Selling Plan trial it disabled all purchases (not just upsells) demanding I get a Selling Plan despite being on the "free" trial for it.
Hi there! I took a look at your support ticket, and it seems you may have left this review on the wrong app! Based on the images you sent us in the support ticket, you must have meant to leave this review on the app called "Buy Button". The images you had sent us picture the "Buy Button" app and not UpCart. I suggest reaching out to the "Buy Button" app's support team so they can look into this issue for you and possibly offer compensation for the lost sales as well! If you do ever have any concerns with UpCart, please let us know at [email protected] and we'd be more than happy to look into them! Hope you have a wonderful day, thanks!
Nov. 13, 2024
This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired. Customer service is practically non-existent. There’s no support from any real experts, and you’re left to fend for yourself when issues arise. It’s clear that the developers are more focused on maximizing profit than providing a quality support and app. There are far better apps available with responsive support and real customization options. Save your time and money—look elsewhere!
Hi there, we’re truly sorry to hear about your experience and understand how disappointing this must have been, especially after using Upcart for so long. This isn’t the level of reliability or support we want our users to experience. Our team has reached out directly to take a closer look at the issues you mentioned and find a resolution as quickly as possible. We genuinely appreciate your detailed feedback! It helps us identify where we can improve and ensure better performance and support moving forward. 💬✨
Nov. 12, 2024
Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again. Update: total lack of help
Hi there, we’re really sorry to hear about your experience and understand how frustrating it must be to wait on an issue like this. That’s not the kind of support experience we want for our users. Our team has reached out directly to take another look and make sure your scrolling issue is fully resolved. We truly appreciate your patience and feedback! It helps us improve both our product and support moving forward. 💬✨
Oct. 15, 2024
as other users already written. this app is so buggy, that it destroys your business. it added random products to cart without displaying them, after hours the customer service told me he opened a ticket! sometimes they dont answer! the other day the add to cart button was not working and i made zero sales, till i found out! found every day another error and they charge 50€ for this! uninstalled it! customer support needs hours to answer, it seems like its not neccesary to take care when the easiest functions not working! do not install this app!
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this must have been. This isn’t the kind of reliability or support we want our users to encounter. Our team has reached out directly to investigate what happened and help ensure everything is resolved as quickly as possible. We truly appreciate you sharing your feedback! It helps us improve both our app’s stability and our customer support. 💬✨
Oct. 3, 2024
Discount codes wont work, sort of like their non existent customer support. I watched their support chatbox for 3 hours with ZERO replies - Pure garbage.
July 17, 2024
Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.
April 23, 2024
BE VERY CAREFUL USING THIS APP!! Will cause double counting in your analytics impacting audience signals and remarking efforts. When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer. I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).
March 31, 2024
Klaviyo users beware - please reconsider using this app if you also use Klaviyo for your abandoned cart emails. Once you install this app, Klaivyo will no longer be able to see the scripts for adding to cart. It took us weeks to work out what the issue was (and thousands lost in revenue) before we worked out it was this app. When I contacted support about the issue, they actually knew about the issue but they don't let you know at install. I don't normally leave 1 star reviews but the coding on this app really impacted our store negatively. Support should offer to install this properly with custom coding for those customers using Klaviyo.
Jan. 17, 2024
I see all these stellar reviews. But we never were able to test it actually. Customer service took forever to finally never help during trial. Were they just waiting for us to be charged and hooked? Not sure. Customer service was arguing with us for no reason. We just wanted exactly what was on the demo store. Don't advertise something you don't implement for customers. I would recommend doing custom work with a good dev. On the long run it would be cheaper.
May 5, 2023
Terrible app, messed up completely our store including direct buy links, doesn't work with currency converters, support not replying. A total mess.
I am really sorry that you had a negative experience. I believe this bug is being caused by conflict with the currency converter app on your site. There are 10,000+ Shopify Themes and Apps on the market, so there is sometimes a chance that one of these themes/apps breaks UpCart's functionality. Our team is always here to help though! I have sent you message directly through email and will continue the conversation there. I will do my best to turn this negative experience into a positive one for you 🙏. Best, Armon Co-founder @ UpCart