All reviews

Rating Breakdown

  • 5
    92% (627 ratings)
  • 4
    1% (9 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    4% (30 ratings)

Reviews with Text

  • 95% (645)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 18, 2025

great reactivity, best on shopify app store

Store

STAYR

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the awesome feedback! 🚀 We’re thrilled to hear that you found the response time great and consider us one of the best on the Shopify App Store, that means a lot! If there’s ever anything else we can do to support you, we’re just a message away. 💬✨

5 / 5 Share

Aug. 18, 2025

Great suport from their team to me

Using app

About 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We’re really happy to hear that our team was able to support you in a meaningful way. Knowing that you felt taken care of means the world to us! If there’s ever anything more we can do to help, we’re always here for you. 💬✨

5 / 5 Share

Aug. 17, 2025

Michelle was much faster to solve my problem. Thank you again! Apart from that, this application is perfect for a better conversion rate.

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! 😊 We're so glad to hear that Michelle was able to resolve your issue quickly, that’s exactly the level of care we aim for. And it's amazing to hear the app is helping improve your conversion rate too! If there’s anything else we can do to support you along the way, we’re always here for you. 💬✨

5 / 5 Share

Aug. 14, 2025

Amazing service. Helped with every question I had. Even helped me add some code in. Great app and people to work with!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We’re so glad to hear that you had a great experience with our team and that we were able to help with your questions, including jumping in to assist with code! It means a lot to know you're enjoying both the app and the support. If you ever need anything else, we're always here to help! 💬✨

5 / 5 Share

Aug. 10, 2025

Dom was very patient and helpful. Helped me solve my issues.

Store

Spartan

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind feedback! 😊 We’re really glad to hear that Dom was patient and helpful in resolving your issues. We'll be sure to pass along your kind words to her! If there’s anything else you need down the road, we’re always here to help. 💬✨

5 / 5 Share

Aug. 6, 2025

Jam was very helpful!

Store

Solvea

Using app

12 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the 5-star review! 😊 We're so glad to hear that Jam was able to help! She’ll be thrilled to know her support made a difference. We really appreciate your kind words and are always here if you ever need any more assistance! 💬✨

5 / 5 Share

July 26, 2025

Great Support and Quick Resolution I had an unexpected charge after my free trial ended, but when I reached out to UpCart’s support team, they responded promptly and helped resolve the issue quickly. I really appreciate their professionalism and willingness to assist. The app itself has some useful features, and their customer service made a great impression. Highly recommend giving them a try! Store: [Manly Mania]

Using app

20 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're really glad to hear that our support team was able to step in quickly and resolve the issue for you. It's great to know the app's features are working well for you too! We truly appreciate your recommendation, it means a lot to us! If you ever need anything else, we’re always here to help! 💬✨

5 / 5 Share

July 21, 2025

John a été super ! SAV réactif et a réglé mon problème en 2 minutes. Merci

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! 😊 We’re thrilled to hear that John was able to resolve your issue so quickly! He’ll be very happy to hear that his support was super quick and effective! Thanks for choosing Upcart, and please don’t hesitate to reach out if you ever need help again. 💬✨

5 / 5 Share

July 21, 2025

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!

5 / 5 Share

July 19, 2025

UpCart has the best cart drawer UI and functionality I’ve used so far, very clean and great features. I have used it on many stores over the past 2 years. It's fast too, which is very important. That said, support can be a mixed bag. They use non-technical customer facing support agents that seem to lean heavily on internal docs, which can be frustrating if you're used to apps like JudgeMe or Replo where support are technical and will immediately dive into your code directly. They have to escalate cases to their technical team which can take a while. Recently when I had an issue with the cart not showing on about 20% of loads, it took three days before the technical team confirmed it was a theme issue and not related to the app, something I think could’ve been confirmed faster. This is not to fault the support agents themselves as they are amazing, very kind and helpful and do their best with what they have. Still, the app itself works great and does what I need once set up. Just be ready to be a bit more hands-on, and potentially risk having some bugs for a few days if anything breaks.

Store

Solsera

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share such detailed feedback—we really appreciate it! 🙏 We're thrilled to hear that you’ve had a great experience with UpCart’s cart drawer UI and functionality across multiple stores, and that the performance and features continue to meet your needs. That kind of consistency means a lot to us! We also truly value your honest comments about the support experience. You're absolutely right, our frontline support team is focused on customer care and product knowledge, and while they always aim to be as helpful as possible, more technical requests do need to be escalated to our dev team. We understand that can sometimes slow things down, especially compared to support teams that are able to dive directly into code, and we're actively working on improving that response time and escalation flow. We’re glad to hear that despite the challenges, the app continues to deliver for you once it’s up and running and we really appreciate your patience and understanding as we work to make the full support experience even better. Thanks again for the thoughtful feedback and for sticking with us over the past couple of years. We’re here if you ever need anything! 💬🚀

5 / 5 Share

July 17, 2025

The app admin responded to my concern with in seconds and the issue was resolved right away

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that our team was able to respond and resolve your issue so quickly! That’s exactly the kind of experience we aim for! We really appreciate your support and are always here if you ever need a hand. 💬✨

5 / 5 Share

July 16, 2025

Helpful. Pointed me in the right direction and gave me some insight on my issue to save me some time and headache. Appreciate the service!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind review! 😊 We're so glad to hear our team could help point you in the right direction and make things easier for you. Saving time (and headaches of course) for our users is what we love to do! We truly appreciate your support and are always here if you need anything else. 💛💬

5 / 5 Share

July 16, 2025

good app

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!

5 / 5 Share

July 15, 2025

Merci beaucoup pour l’aide et le support, super efficace !

Using app

About 3 hours

Total reviews

3

Average rating

4.7

Developer Reply

Avec grand plaisir ! 😊 Merci à vous pour votre message, ça fait toujours plaisir de savoir que notre aide a été utile. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. On est là pour vous ! 💬✨

5 / 5 Share

July 10, 2025

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛

5 / 5 Share

July 8, 2025

Amazing customer & technical support, they immediately fixed a bug with Shopify's Horizon theme

Using app

4 days

Total reviews

10

Average rating

4.2

Developer Reply

Thank you so much for the amazing review! 🙌 We're so glad to hear that our team was able to quickly resolve the issue with your theme. It’s great to know everything is running smoothly now! We truly appreciate your support and kind words. 🚀💬

5 / 5 Share

July 1, 2025

Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!

Using app

27 days

Total reviews

7

Average rating

5.0

Developer Reply

Wow!! Thank you so much for this amazing review! 🙌 We're incredibly happy to hear that Brandon, Laura, and our dev team were able to create a custom solution that worked perfectly for your use case. We truly appreciate you sharing your experience in such detail, it means a lot! Your idea for a countdown timer that flows seamlessly through the shopping journey is a great one, and we’ll definitely share this feedback with our product team as we continue to improve and grow. Thanks again for the kind words and the shoutout, we’re always here if you need anything else! 😊🚀

5 / 5 Share

June 30, 2025

I installed UpCart to help boost my average order value, and it worked extremely well. The upsell features are super easy to set up and made a noticeable difference right away. I’ve seen a clear bump in AOV since adding it to my store. Definitely worth trying if you're looking to get more out of each order. Patti went out of way to help me resolve my issue and i would HIGHLY recommend this app!

Store

Kissede

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that UpCart helped boost your average order value and that the upsell features made an immediate impact. That’s exactly what we love to see! A huge shoutout to Patti! We’re so glad she was able to go above and beyond to help you out. We’ll be sure to pass along your kind words. Thanks again for the recommendation!! It truly means a lot! 😊🚀

5 / 5 Share

June 30, 2025

Amazing technical support. I had an issue with my theme's compatibility and I got through to a REAL person from the company. They didn't waste my time and they are actively fixing the issue. We're using a lesser used theme and most companies would have had some off shore support who would just give up after wasting my time with useless unrelated questions. Highly recommend giving ROKT your business. This is how business should be done!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the incredible feedback! 🙌 We're thrilled to hear that our technical support team was able to jump in quickly and give you the real, no-runaround help you needed, especially with a less common theme. We believe every merchant deserves thoughtful, hands-on support, no matter the situation. It means the world to us that you noticed and appreciated the difference. We'll be sure to share your kind words with the team! Thank you again for the recommendation! We’re so grateful to have you with us at AfterSell by Rokt! 🚀😊

5 / 5 Share

June 29, 2025

Amazing support system! They are really helpful especially when I am looking a setting and I can't find it. Love it!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're so glad to hear our support team has been helpful when you needed a hand navigating the settings. It means a lot to know you're loving the experience! We're always here if you need anything! 💬✨