All reviews

Rating Breakdown

  • 5
    90% (651 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (8 ratings)
  • 2
    1% (5 ratings)
  • 1
    5% (33 ratings)

Reviews with Text

  • 94% (668)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 26, 2025

Great Support and Quick Resolution I had an unexpected charge after my free trial ended, but when I reached out to UpCart’s support team, they responded promptly and helped resolve the issue quickly. I really appreciate their professionalism and willingness to assist. The app itself has some useful features, and their customer service made a great impression. Highly recommend giving them a try! Store: [Manly Mania]

Using app

20 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're really glad to hear that our support team was able to step in quickly and resolve the issue for you. It's great to know the app's features are working well for you too! We truly appreciate your recommendation, it means a lot to us! If you ever need anything else, we’re always here to help! 💬✨

5 / 5 Share

July 21, 2025

John a été super ! SAV réactif et a réglé mon problème en 2 minutes. Merci

Using app

About 13 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind feedback! 😊 We’re thrilled to hear that John was able to resolve your issue so quickly! He’ll be very happy to hear that his support was super quick and effective! Thanks for choosing Upcart, and please don’t hesitate to reach out if you ever need help again. 💬✨

5 / 5 Share

July 21, 2025

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!

5 / 5 Share

July 16, 2025

Helpful. Pointed me in the right direction and gave me some insight on my issue to save me some time and headache. Appreciate the service!

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind review! 😊 We're so glad to hear our team could help point you in the right direction and make things easier for you. Saving time (and headaches of course) for our users is what we love to do! We truly appreciate your support and are always here if you need anything else. 💛💬

5 / 5 Share

July 16, 2025

good app

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review 💛 We look forward to continuing to work together!

5 / 5 Share

July 15, 2025

Merci beaucoup pour l’aide et le support, super efficace !

Using app

About 3 hours

Total reviews

3

Average rating

4.7

Developer Reply

Avec grand plaisir ! 😊 Merci à vous pour votre message, ça fait toujours plaisir de savoir que notre aide a été utile. N’hésitez pas à nous recontacter si vous avez besoin de quoi que ce soit. On est là pour vous ! 💬✨

5 / 5 Share

July 10, 2025

Using app

9 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛

5 / 5 Share

July 8, 2025

Amazing customer & technical support, they immediately fixed a bug with Shopify's Horizon theme

Using app

4 days

Total reviews

10

Average rating

4.2

Developer Reply

Thank you so much for the amazing review! 🙌 We're so glad to hear that our team was able to quickly resolve the issue with your theme. It’s great to know everything is running smoothly now! We truly appreciate your support and kind words. 🚀💬

5 / 5 Share

July 5, 2025

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review, we really appreciate it! Please let us know how we can continue to help you 💛

5 / 5 Share

July 1, 2025

Whoever is deciding whether to add this app to your store, just do it. It’s very functional. In my case, I needed a countdown timer that follows the customer from the collection page to the product page, then to the cart and checkout, showing when a sale would expire. I originally thought this app had that built in, but it didn’t. I tried adding my own code to UpCart, but it didn’t work. Luckily, the team (Brandon, Laura, and the devs) stepped in. After a few back and forth messages, they created a perfectly working custom solution for me. I really hope they add this functionality as a built-in feature in the future. In the meantime, I highly recommend reaching out to their support team. They are fast, responsive, and genuinely helpful. I wish my own customer service was this good. Huge shoutout to Laura and Brandon for making it happen. Cheers!

Using app

27 days

Total reviews

8

Average rating

5.0

Developer Reply

Wow!! Thank you so much for this amazing review! 🙌 We're incredibly happy to hear that Brandon, Laura, and our dev team were able to create a custom solution that worked perfectly for your use case. We truly appreciate you sharing your experience in such detail, it means a lot! Your idea for a countdown timer that flows seamlessly through the shopping journey is a great one, and we’ll definitely share this feedback with our product team as we continue to improve and grow. Thanks again for the kind words and the shoutout, we’re always here if you need anything else! 😊🚀

5 / 5 Share

June 30, 2025

I installed UpCart to help boost my average order value, and it worked extremely well. The upsell features are super easy to set up and made a noticeable difference right away. I’ve seen a clear bump in AOV since adding it to my store. Definitely worth trying if you're looking to get more out of each order. Patti went out of way to help me resolve my issue and i would HIGHLY recommend this app!

Store

Kissede

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the amazing feedback! 🙌 We're thrilled to hear that UpCart helped boost your average order value and that the upsell features made an immediate impact. That’s exactly what we love to see! A huge shoutout to Patti! We’re so glad she was able to go above and beyond to help you out. We’ll be sure to pass along your kind words. Thanks again for the recommendation!! It truly means a lot! 😊🚀

5 / 5 Share

June 30, 2025

Amazing technical support. I had an issue with my theme's compatibility and I got through to a REAL person from the company. They didn't waste my time and they are actively fixing the issue. We're using a lesser used theme and most companies would have had some off shore support who would just give up after wasting my time with useless unrelated questions. Highly recommend giving ROKT your business. This is how business should be done!

Using app

2 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the incredible feedback! 🙌 We're thrilled to hear that our technical support team was able to jump in quickly and give you the real, no-runaround help you needed, especially with a less common theme. We believe every merchant deserves thoughtful, hands-on support, no matter the situation. It means the world to us that you noticed and appreciated the difference. We'll be sure to share your kind words with the team! Thank you again for the recommendation! We’re so grateful to have you with us at AfterSell by Rokt! 🚀😊

5 / 5 Share

June 29, 2025

Amazing support system! They are really helpful especially when I am looking a setting and I can't find it. Love it!

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're so glad to hear our support team has been helpful when you needed a hand navigating the settings. It means a lot to know you're loving the experience! We're always here if you need anything! 💬✨

5 / 5 Share

June 28, 2025

I became a fan just of how much their customer support is. Thank you Patti for your help

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're thrilled to hear that Patti made such a great impression! She’ll be so happy to hear your shoutout! Our support team always strives to go above and beyond, and we’re so glad you felt that. If you ever need anything else, we’re here for you! 💬✨

5 / 5 Share

June 28, 2025

Store

Celidra

Using app

About 21 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking the time to leave us a kind review! We really appreciate it 💛

5 / 5 Share

June 27, 2025

Easy to use and support team very helpful.

Store

Snoozy

Using app

About 1 year

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😊 We're so glad to hear that you find the app easy to use and that our support team has been helpful. If you ever need anything else, we're just a message away! 💬✨

5 / 5 Share

June 26, 2025

Great support! I had some issues with the cart drawer not working properly on the Sense theme, but Michelle quickly helped me get everything resolved. Really happy it's now fully compatible. Thanks again!

Store

Prafia

Using app

About 19 hours

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for the great feedback! 😊 We’re so happy to hear Michelle was able to jump in and get everything sorted out with the Sense theme. It’s awesome to know everything’s working smoothly now! If you ever run into anything else or have questions down the road, we’re always here to help. 💬

5 / 5 Share

June 26, 2025

good and fast support.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words! 😊 We're so glad to hear you had a good and speedy support experience. If you ever need anything else, we’re just a message away! 💬✨

5 / 5 Share

June 25, 2025

10/10!

Using app

About 1 hour

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for the kind words! 😊 We're so glad to hear you had a great experience. If you ever need anything else, we’re just a message away! 💬✨

5 / 5 Share

June 23, 2025

I switched to UpCart because I wanted a cleaner, better-looking cart design—and it delivered right away. I started seeing better results on day one compared to the apps I was using before. Setup was smooth, and the support has been perfect. Shoutout to Brandon for being super helpful whenever I had questions. Highly recommend if you're looking to improve your cart experience.

Using app

1 day

Total reviews

16

Average rating

3.6

Developer Reply

Thank you so much for the amazing feedback! 🙌 We’re thrilled to hear that UpCart delivered the clean, high-converting cart experience you were looking for and that you saw results from day one! It’s great to know the setup went smoothly and that Brandon was there to support you along the way 💪 We truly appreciate the recommendation. If there’s ever anything else we can help with, we’re always here for you! 😊