All reviews

Rating Breakdown

  • 5
    97% (1,871 ratings)
  • 4
    1% (28 ratings)
  • 3
    0% (5 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 3, 2023

Great app, easy and quick, even if you don't have IT knowledge. Also the support is always so fast, only takes a few minutes to solve my problems. Thanks for that. Very satisfied and would recommend for all shops.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 2, 2023

I have been using the APP for a while, and the customer service will reply immediately, and the operation is simple and easy to understand

Using app

About 1 year

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for your kind review, it really helps a lot in our long run.

5 / 5 Share

Feb. 27, 2023

Really amazing experience, with incredibly knowledgable and helpful staff! Annie helped me move some things around when I had no idea what to do, and was just exceptional. Really great product.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We very much appreciate you for taking the time to leave us a valuable review! It'll really help us a lot in the long run.

5 / 5 Share

Feb. 25, 2023

i just loaded this on friday via a recommendation and i have been very impressed with the app. It does all it says on the tin and i had it up and running in a an hour. I was guided through the set up via a zoom call - definitely take this offer up and then I spent another few hours testing different offers. When i got stuck support were there instantly! no waiting around. On Saturday I wanted to finish something and had an issue, again i contacted support and there were there for me. They even suggested a zoom call immediately to give me the help i needed. Very rare to get this sort of support from a Shopify app co. Thanks very much and I would recommend

Using app

3 days

Total reviews

9

Average rating

4.6

Developer Reply

Thank you for taking your time and leaving us an awesome review! It is always our pleasure to assist you.

5 / 5 Share

Feb. 25, 2023

Siddarth was amazing and patient he helped me through the entire process and transition was easy. The app works great. 5 stars!

Using app

18 minutes

Total reviews

4

Average rating

5.0

Developer Reply

We very much appreciate you for taking the time to leave us a valuable review! It'll really help us a lot in the long run.

5 / 5 Share

Feb. 24, 2023

Top customer support, very helpful and responsive. Recommend

Store

Upvital

Using app

About 2 hours

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for your kind review!

5 / 5 Share

Feb. 24, 2023

Customer support is always there when you need them. The plugin works great and does exactly what I need it do! If i could give it 10 Stars I would!

Using app

About 23 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your wonderful review! Really means a lot to us.

5 / 5 Share

Feb. 24, 2023

Amazing customer support! Febin was very friendly and helped with exactly what we needed. highly recommend.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind words and review. It's really a lot for us

5 / 5 Share

Feb. 23, 2023

It is so easy to set up and the customer service is amazing -- the online chat solved our issue in a matter of minutes.

Using app

35 minutes

Total reviews

3

Average rating

5.0

Developer Reply

We very much appreciate you for taking the time to leave us a wonderful review! It's always our pleasure to assist you.

5 / 5 Share

Feb. 23, 2023

Highly recommend this APP! Annie was extremely helpful and made the process seamless. Great service! Five stars!

Using app

5 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! we really appreciate you taking the time to share your feedback

5 / 5 Share

Feb. 19, 2023

I had a really great experience with Janani. I wanted to change the way the products frequently bought together were displayed on the frontend and she fixed that for me. She even took the time to explain other things to me as well. Great service. Thanks again Janani

Using app

2 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for taking the time to leave us a wonderful review!

5 / 5 Share

Feb. 17, 2023

This app is extremely easy to use. I'm using it for jewelry to promote 'layering your look'. The customer service is outstanding

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for taking the time to leave us this wonderful review. We are glad to hear about your experience with our app.

5 / 5 Share

July 27, 2023

This APP has helped us to add the Frequently Bought Together products and possibility for customer to buy on the checkout and card. The customer service is AMAZING and always ready to help! Febin has helped me with some HTLM :)

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review. We appreciate the time and effort you have taken to leave us a review. This would be a great encouragement for us. We will be glad to assist you at any time

5 / 5 Share

Feb. 17, 2023

Very helpful support team. Nice little upsell that performs well and has improved my AOV. I am happy

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind review!

5 / 5 Share

Feb. 16, 2023

Super application, facile et utile pour les upsells Le service client est très compétent ! Rapidité et efficacité

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Thanks Sudhan Logbase

5 / 5 Share

Feb. 16, 2023

A quite powerful marketing APP with customization flexibility, also with kind and professional service support.

Using app

3 days

Total reviews

6

Average rating

5.0

Developer Reply

We very much appreciate you for taking the time to leave us a wonderful review. Thank you!!!

5 / 5 Share

Feb. 15, 2023

Awesome customer service :) Febin has been able to solve my problem in five minutes. Will try the app and see if we can implement it on our main website.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind words and review. Its really a lot for us.

5 / 5 Share

Feb. 14, 2023

Great customer service. I couldn't get it to work and the customer service team took over my screen during a zoom to rectify it. Turns out it was a simple solution and I'm just not that tech savvy.

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

We very much appreciate you for taking the time to leave us a wonderful review. Thank you!!!

5 / 5 Share

Feb. 13, 2023

Sudhan was a great help! within 20 minutes solved countless problems I was having with no problem at all. Dealt with many of the staff and everyone has been great no matter what time of the day. Highly Recommend the app and the support you get from the team.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Thanks Sudhan Logbase

5 / 5 Share

Feb. 17, 2023

Update: Original review still applies, make sure you know what the rules are for freemium plan. They did reverse the charges for me and updated the description so it's more clear. App still is great as it always has been and now I'm aware of when I will be charged. Know what you are getting into. Pricing for this app takes into account all sales made via Shopify. That's not just on your online store but if you take orders via markets or events as well. The app itself is useful, well designed, and works well but the lack of clarity on pricing wasn't acceptable. For our needs this was not worth the money. Free version would have remained useful as we do most of our business at markets.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

We understand that there was confusion with the description of the charges, so we have updated our plan section now to make it more clear about the charges. Please note, we have processed the complete refund as well and reached out to you via email. This is certainly not the kind of service we want you to experience but very unfortunately things have turned out this way. We count all channels for orders because every single order no matter from which channel, hit our app server. And we have widgets running on the order status page that can apply to all channels. We are sorry to hear that you had a negative experience and we would like to do everything we can to make it right. At Logbase, we take all feedback seriously and we value your opinion as your satisfaction is our top priority.