UFE Cross Sell & Upsell Bundle for Shopify

UFE Cross Sell & Upsell Bundle

Boost Sales with BOGO, Volume Discounts and Cart Upsell offers

Rating

4.8

feedback

489

Reviews

chart

#469

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    19%
  • Less than a month
    47%
  • Less than a year
    117%
  • More than a year
    42%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick response times and helpfulness of the support staff, mentioning specific team members who went above and beyond to resolve issues. The app itself was commended for its user-friendly interface, customizable options for cross-selling and upselling, and the ability to boost sales effectively. Some users mentioned that the app helped them increase their average order value and generate extra sales. However, there were a few users who mentioned minor issues such as difficulty in setting up the app or specific feature requests. Overall, the app seems to have a strong focus on customer support and user satisfaction, making it a valuable tool for ecommerce merchants.

Highlights

Excellent customer service and support
User-friendly interface and customizable options
Effective in boosting sales
Minor issues mentioned by some users
Strong focus on customer satisfaction

Rating Breakdown

  • 5
    211% (1,030 ratings)
  • 4
    10% (48 ratings)
  • 3
    0% (1 ratings)
  • 2
    1% (4 ratings)
  • 1
    5% (24 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 12, 2025

The app itself is usable, but the support is terrible. There are glitches with the pricing discounts, and the support team is completely unhelpful. It seems like the same person keeps replying without checking the previous messages, just repeating the same thing over and over. After two days of contact, the issue still hasn’t been resolved.

Using app

--

Total reviews

8

Average rating

4.4

Developer Reply

Summary: Issue caused by dynamic theme pricing preventing UFE from applying discounts properly. Hi Lois, We’re truly sorry to hear about your experience and the frustration it caused. This is far from the level of support we aim to provide. After a thorough investigation, we found that your theme dynamically renders both the price values and classes, which unfortunately prevents our app from applying discounts as expected—UFE requires a fixed element to wrap and display the correct pricing. This technical limitation made it difficult for our widget to function properly, and we apologize for not communicating that more clearly and sooner. The delay occurred because we genuinely explored every possible workaround from our end. We're also sorry if our replies felt repetitive—we always strive to provide meaningful updates but clearly fell short here. As a gesture of goodwill, we offered a 30-day extended free trial and suggested an alternate setup (skipping the cart page) to avoid pricing discrepancies. However, we haven’t heard back from you yet. We truly appreciate your feedback and would love the opportunity to make things right. Please feel free to reach out if you'd like to revisit the setup—we’re always here to help. – Tinu Customer Support Lead, Helixo

4 / 5 Share

April 22, 2025

Não achei ele muito prático para utilização. Ainda estou conhecendo e me familiarizando com o app. Talvez, quando eu me acostumar, a pouca praticidade não pese tanto. Mas quero deixar bem em evidência que o suporte é fantástico. Super prestativos e eficazes no atendimento. Muito obrigado!

Store

Cozyup

Using app

About 24 hours

Total reviews

1

Average rating

4.0

Developer Reply

Muito obrigado pelo seu feedback sincero! Entendemos perfeitamente que se acostumar com um novo aplicativo pode levar algum tempo e agradecemos muito a sua paciência enquanto você se familiariza com ele. Sua opinião sobre usabilidade é valiosa e a levaremos em consideração à medida que continuamos aprimorando a experiência. Também ficamos felizes em saber que nossa equipe de suporte tem sido prestativa — com certeza compartilharei suas gentis palavras com eles! Se houver algo específico que esteja tornando o aplicativo menos prático, adoraríamos saber mais para que possamos ajudar ou considerar o assunto para atualizações futuras. Em caso de dúvidas, entre em contato conosco pelo e-mail support@helixo.co ou pelo nosso chat no aplicativo. Teremos prazer em ajudar você. – Equipe de Suporte da Helixo

5 / 5 Share

March 28, 2025

Perfect customer service

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your kind words! We're glad to hear you had a perfect customer service experience with us. 😊 In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. – Helixo Support Team

5 / 5 Share

March 18, 2025

Amrutha is great, solved all my problems very easily!

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience!😊 We're thrilled to hear that Amrutha was able to assist you effectively and solved all your problems so quickly. We know how important it is for things to work smoothly, and we’re here to make that process as seamless as possible. Your patience and feedback mean a lot to us, and we’re excited to support you in getting the most out of the app. In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 11, 2025

We recently installed this app for our online store to display upsell offers in our shop. We searched a long time for a fitting app for our specific requirements and this one seems to fit them the best - the designs are adaptable and if you need some additional coding the support is there to help you. Amrutha was especially helpful! There are lots of different settings that are useful for example the "most popular" setting for upsell offers. The only thing that we are still missing is an integration with Shopify Translate & Adapt. But as the UFE Team works on that i have high promises that this app will help us immensly to boost our sales + conversion rates :)

Using app

25 days

Total reviews

7

Average rating

4.4

Developer Reply

Thank you for your thoughtful feedback! We're so glad to hear that our app meets your needs and that you found the designs adaptable. It’s also wonderful to know that Amrutha was especially helpful—I'll be sure to pass along your kind words! 😊 We appreciate your suggestion regarding the Shopify Translate & Adapt integration, and we’re actively working on it to enhance your experience further. Your confidence in our app means a lot, and we’re excited to support you in boosting your sales and conversions!🚀 In case of further queries, please contact us at support@helixo.co or via our in-app chat. We are always happy to help you. – Helixo Support Team

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