All reviews

Rating Breakdown

  • 5
    92% (428 ratings)
  • 4
    4% (18 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (12 ratings)

Reviews with Text

  • 98% (450)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 9, 2022

so great, the support team is acting very quickly on my case. Sarah did the great job by helping me to modify the feature. Recommend it

Using app

43 minutes

Total reviews

24

Average rating

5.0

Developer Reply

Hey. Thank you so much for adding my name to your experience. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.

5 / 5 Share

July 6, 2022

The prompt and accurate responses from support have always been helpful. The design is simple and does not affect our store design, and the settings are simple.

Using app

9 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your experience with our app. We take pride in knowing our customers are happy with their store experience. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Athira, Customer Support Advocate.

5 / 5 Share

July 4, 2022

I love this app and support team! Whenever I contact support, it is always eager to help me. I needed to place a funnel near the image onto collection page, and the support team inserted code in Theme settings. It significantly simplified the process of creating my collection page.

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for sharing good feedback. We look forward to serving you for many years to come! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Athira, Customer Support Advocate.

5 / 5 Share

June 27, 2022

Super fast response from Athira & team. They were so helpful in helping me troubleshoot my funnel which wasn't appearing on my site because of website theme changes. Great app to have on the website!

Store

DAZZ

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

We thank you for giving us a 5-star rating. We are pleased to learn that you loved using our app. Your review made our day. Our entire team puts a lot of effort into keeping our clients happy. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Athira, Customer Support Advocate.

5 / 5 Share

June 22, 2022

This app is so easy to use and install - I never usually leave reviews, but the customer service is exceptional; the best I have experienced. They were able to help implement what I required right away. Highly highly recommend!

Using app

24 minutes

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for the positive review! We love hearing from our customers – especially when our app is able to make a positive difference to them. We thrive on this type of feedback, so I’ll be sure to pass this review off to the team. Our goal is to support our customers, and I’m ecstatic that we were able to make it happen for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

June 17, 2022

I came across some problems, but with the help of their customer service, everything is solved, a very good experience!

Store

RitFit

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words. Thanks again for finding great value in our services. We are always happy to help merchants like you. I am glad to see that you are satisfied with our app. We will keep this effort and care in the future too. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.

5 / 5 Share

June 14, 2022

I use a custom theme, which is not easy to add new apps to. After installing UFE Cross Sell & Upsell Bundle, I needed some help for setting the app up for my needs and functionallity. I have been taken care of by the sweetest support team, which helped me within short matter of time. Thank you. I look forward to use this app :-)

Using app

About 22 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi, there. Thank you so much for taking the time to provide us with your feedback. I'm glad to hear that you've found the app useful thus far. Also, thanks for finding great values in our customer support If in need of further help please contact us via the in-app chat or at [email protected]. We are always happy to help. Sarah, Customer Support Advocate

5 / 5 Share

June 13, 2022

It works great and the support service is excellent and fast, I love it and it improves the sale on my website, thanks.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hey, Making our customers happy is always at the top of our to-do list, and I’m glad to hear that you found our app and services helpful. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

June 7, 2022

Great app and support. We have been using this app for a while now, and we are amazed by the good support that we receive. Thanks for your efforts!

Using app

About 1 year

Total reviews

5

Average rating

4.8

Developer Reply

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thank you again for your kind words In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Athira, Customer Support Advocate

5 / 5 Share

June 7, 2022

The team behind this app are the definition of gold standard service. We own 5 websites 1 of which is a wholesale site. All websites use the same advanced theme which actually has bundle functionality built in however it was very clunky and not the most robust way of maximising upsell margins. The UFE app is extremely user friendly and powerful in terms of upselling free gift promotions and bundling products together. For my trade site in particular, it has numerous customisations meaning I needed an alternative solution which was better than both the theme option and the wholesale third party app I need to use. I had an issue with bundles previously in the sense that I couldn't get it to integrate between all custom code on the site however the team at UFE were able to override this with the clean code meaning all my problems were solved within one hour of install. It is so simple to use and set up various funnels. The customer service aspect is tremendous and they reply within just 5 minutes! Any technical issue with script were resolved within 30 minutes of raising a ticket which personally for me is a breath of fresh air! If anyone has complex builds that don't work with other apps or pre built functions within a theme, I would seriously consider UFE as it does everything you could want from a bundle app and it seamlessly integrates with complex code.

Using app

12 days

Total reviews

1

Average rating

5.0

Developer Reply

Wow – thanks for your kind remarks! I’m thrilled to hear that our app worked out for you. It’s always humbling to hear how we’re able to make our customers’ jobs easier. I’m also happy that you love our customer support. We put a lot of work into that, and so I’m glad to hear it’s serving its purpose and helping you out. Have a great day, and thanks for the review! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

June 2, 2022

Works very smoothly, and has a professional and modern interface. Would recommend! Seeing immediate results...

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the positive review! We love hearing from our customers – especially when our product and support are able to make a positive difference to them. Thanks again, and we hope to hear from you again soon! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

May 18, 2022

Es una buena App, ayuda para poder elevar el ticket promedio de venta. Es algo confuso de entender los conceptos de parametrización, pero su equipo de soporte es excelente.

Using app

6 months

Total reviews

6

Average rating

4.8

Developer Reply

En primer lugar, muchas gracias por su tiempo. Gracias por encontrar un gran valor en nuestra aplicación y servicio. Podríamos ayudarte en cada situación. Por favor, háganos saber si necesita ayuda. En caso de consultas adicionales, contáctenos en [email protected] o a través de nuestro chat en la aplicación. Siempre estamos encantados de ayudarle. - Sarah, defensora de atención al cliente.

5 / 5 Share

May 13, 2022

I have been using it for more than 2 years, I advise everyone to use this application, convenient functionality, very easy to use. Support will help with any issue without any problems.

Store

Facity

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! I’m so glad to hear that you liked our app and service. We’re always looking for ways to improve the experience for you, Also, it’s great to know that we are on the right track. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

May 10, 2022

Was looking for an app to assist with bundles and volume discounts - Installed the app and had fantastic support in assisting initial queries, very happy so far.

Using app

22 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to help you again. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

April 27, 2022

Great customer service ! Very fast and helpful in helping us unlocking the trial period. Looking forward to try the app !

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

We’re so happy to hear you had a great experience with our app. Your review made our day! Our whole team works very hard to keep our customers happy, In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

April 23, 2022

Excellent software with great options. Customer service is awesome and quick. Keep up the great work guys!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for finding great value in our app. We are always happy to give awesome services to you. Thanks again for your time to add some words about our app and service In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.

5 / 5 Share

April 13, 2022

Support is so important when using third party apps. I got an immediate response to my questions. The app works great too. I would 100% recommend this app!

Using app

About 1 hour

Total reviews

7

Average rating

5.0

Developer Reply

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing our app. We look forward to serving you for many years to come! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Sarah, Customer Support Advocate.

5 / 5 Share

March 29, 2022

the app is really help me to boost so much. And the service is great. Really high recommend. If you want boost your product, you should try.

Store

Snailax

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

March 25, 2022

Great app, comes loaded with a lot of upsell functionalities yet it hardly impacts the website speed. After just one month into the app, I have seen an upside in the revenue of my store. Let me also mention the amazing support team, they have who are willing to help out of their skin. I am rooting for them. Again, thank you for all the help. Totally worth the price :)

Using app

About 1 month

Total reviews

14

Average rating

5.0

Developer Reply

Hi, It’s great to hear that you had a positive experience with us. Our team will be happy to hear that their hard work has paid off! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.

5 / 5 Share

March 23, 2022

an amazing app which is fully customisable and looks great! The support was very helpful and prompt!! 5 stars!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Tinu, Customer Support Advocate.