All reviews

Rating Breakdown

  • 5
    93% (428 ratings)
  • 4
    4% (18 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    3% (12 ratings)

Reviews with Text

  • 98% (450)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 22, 2024

Perfect app and good assistance

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Your satisfaction is our ultimate goal, and we're thrilled to hear that you consider our app perfect and appreciate the assistance provided. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 20, 2024

service is nice

Store

ICECASA

Using app

About 2 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your kind words! We're pleased to hear that you found our service to be nice. Providing a positive experience for our customers is our goal, and we're glad to have met that mark for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 16, 2024

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for awarding us five stars! We greatly appreciate your positive feedback. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 10, 2024

Good shopify tool. Use it regularly for bundle offers. Great customer service

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

Developer Reply

We're glad to receive your positive feedback! It's wonderful to know that you've been utilizing our app for managing bundle offers effectively. Our team is committed to providing excellent customer service, and we're delighted that you've had a great experience with us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 9, 2024

Good, it offers what I need. The UI of the upsell pop-up is beautiful as compared to other apps. The support was very helpful and really solved my problem.

Using app

24 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your glowing review! We're happy to hear that our customer service team was able to assist you effectively during your time of need. Providing attentive and helpful support is our top priority, and we're delighted that we could meet your expectations. Your five-star rating means a lot to us! In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 4, 2024

best app available for free! awesome customer service too\! liked this app way too much must have for all kind of businesses

Using app

3 months

Total reviews

6

Average rating

5.0

Developer Reply

Wow, thank you so much for your incredibly kind words! We're excited to hear that you're enjoying our app and that you've had a positive experience with our customer service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

April 5, 2024

I want to update my review, a customer support lead reached out to me with a highly professional response. I can safely say I highly recommend them now and they have assured me they are going to work on internal communication better. Thank you UFE, it's a great product, truly! ------ This app has NOT been updated to utilize app pixels for conversion tracking, essentially making it completely useless with Shopify's new Checkout Extensibility Thank You page features. Their support is abysmal, the ticket I have opened up to address this keeps getting cycled through various support employees over and over again, each asking for collaborator access from different Gmail accounts, without any solution to the issue. This is clearly something their developers should take into account, EVERY Shopify customer will have to transition over to new checkout and thank you page by end of this year and the next.

Using app

14 days

Total reviews

5

Average rating

4.2

Developer Reply

Hello Matthew, Your feedback is invaluable to us, and I want to assure you that we're wholeheartedly committed to addressing your concerns regarding the app's update to utilize app pixels for conversion tracking, in line with Shopify's new Checkout Extensibility Thank You page features. As the Customer Support Lead, I want you to know that resolving this issue is our utmost priority. I'm delighted to share that we've already taken proactive steps towards finding a solution, prompted by a notification from Shopify. While it may take a little time, approximately 1-2 weeks, to finalize, progress is already well underway. We've developed a prototype and are currently dedicating our efforts to seamlessly integrating the analytics functionality and rigorously testing it to ensure it meets the highest standards for all our customers. Regarding your previous feedback, we understand that interacting with multiple agents without resolution, due to different shifts, can be frustrating. Rest assured, we're improving our internal communication with our product team to handle this more effectively. We're actively working to provide a smoother experience for you, and we apologize for any confusion or inconvenience this may have caused. Once again, thank you for your continued support and understanding. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. Tinu, Customer Support Lead at Helixo

5 / 5 Share

March 26, 2024

It is a very good software. Every time there are some problems, you can get timely feedback and the cause can be quickly found and solved. Thank you very much Akhil. Thank you for your professionalism and very patient service.

Store

Zupapa

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We're absolutely delighted to receive your feedback! Knowing that you find our software excellent and appreciate our prompt support brings us immense joy. Your satisfaction is our utmost priority, and we're dedicated to swiftly identifying and resolving any issues you encounter. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 25, 2024

Very simple to set up and very effective. Customer support is expeditious, fixed my widget positioning in a single step that did not take more than 2 minutes. Would recommend!

Using app

5 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're extremely happy to hear that you found our setup process simple and our app effective. It's fantastic to know that our customer support team was able to assist you quickly and efficiently. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 25, 2024

Love the app how easy it is to implement on our store.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

We're delighted to hear that you're enjoying our app and finding it simple to integrate into your store! Your feedback fuels our commitment to providing exceptional service. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 14, 2024

Great App

Using app

28 minutes

Total reviews

1

Average rating

5.0

Developer Reply

We're delighted to hear that you think our app is great! Your satisfaction is our priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

July 2, 2024

I've tried about 10 different cross-sell apps on Shopify and this one is, by far, the best. To top it off, the customer support is fantastic.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that you find the app great and easy to use. Our team works hard to provide strong customer support, and we're pleased that you would recommend us. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 5, 2024

Very nice customer service. Lishana was quick and very kind! Many thanks for your help

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Your positive feedback brightened our day! We're glad Lishana could assist you promptly and kindly In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

March 4, 2024

Great support from the team to find a workaround in working with multiple discount codes. Always quick to respond and thinking along to get better results from the app.

Using app

15 days

Total reviews

4

Average rating

5.0

Developer Reply

We're honored by your positive feedback! It's wonderful to know our support has made a positive impact. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Feb. 13, 2024

great support!

Using app

9 months

Total reviews

2

Average rating

5.0

Developer Reply

We appreciate your glowing 5-star review! It's wonderful to know that our support left a positive impression. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Feb. 8, 2024

Excellent support service, really go above an beyond.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We strive to provide exceptional support and it means a lot to us to hear that you feel we've gone above and beyond. Your satisfaction is our priority. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Feb. 6, 2024

I really like it, they have great customization, UFE has the best pricing model, imo, as there are all features available from the start and you only have to pay more when you actually sell more. Customer support is also excellent, they even have live chat. I could resolve all my problems quickly and it just works, I am really happy :)

Store

My Store

Using app

3 days

Developer Reply

Thank you so much for sharing your experience with us! We're thrilled to hear that you're enjoying our product and that our customization options meet your needs. Our team works hard to provide the best pricing model and customer support possible, so it's fantastic to know that it's making a difference for you. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. - Helixo Support Team

5 / 5 Share

Feb. 1, 2024

Bhagya very helpful via live chat. Great service

Using app

7 months

Total reviews

16

Average rating

5.0

Developer Reply

Thank you so much for taking the time to share your positive experience with Bhagya on our live chat service! We're thrilled to hear that you found the assistance helpful. Providing great service is our top priority, and we're delighted to know that Bhagya was able to meet your expectations. Our team is dedicated to ensuring that our users have a seamless and positive experience, and your feedback reinforces that we're on the right track. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. Helixo Support Team

5 / 5 Share

Jan. 26, 2024

App super funzionale e molto semplice da utilizzare. Assistenza clienti perfetta, super veloce e disponibile

Using app

About 1 hour

Total reviews

3

Average rating

5.0

Developer Reply

Apprezziamo il tuo feedback positivo! È fantastico sapere che trovi il nostro servizio facile da usare. Il nostro team è dedicato a fornire un supporto utile e tempestivo. In caso di ulteriori domande, contattaci all'indirizzo [email protected] o tramite la nostra chat in-app. Siamo sempre felici di aiutarti. - Team di supporto Helixo

5 / 5 Share

Jan. 24, 2024

I recommend this application, it has excellent support. Thanks to Athira from Helixo, who kept helping me constantly step by step to install the application and make my first funnels.

Store

Vidorra

Using app

2 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you so much for your kind words and positive review! We’re thrilled to hear that you had a great experience with our application and that our customer service agent provided excellent support throughout the installation process and creating your first funnels. In case of further queries please contact us at [email protected] or via our in-app chat. We are always happy to help you. Helixo Support Team