All reviews

Rating Breakdown

  • 5
    96% (311 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 90% (294)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 26, 2025

I am using the Koala Free Gift app for two weeks so far and seems that everything runs smoothly. I really need to thank their support team as I came across an issue through the set up process which they were able to help me with immediately.

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 24, 2025

Store

oiiio

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

easy to set up and increases CR

Using app

8 months

Total reviews

11

Average rating

4.9

5 / 5 Share

Aug. 20, 2025

Great customer support. Setup was seamless. We use the app for a free pdf that's automatically added to all products.

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 20, 2025

Using app

2 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2025

I cannot say enough about the outstanding support and outstanding service that Koala Free Gift provides to my store. From start to finish, the experience has been seamless, professional, and beyond helpful. A special thank you goes to GYTE, her guidance, responsiveness, and dedication have truly made all the difference. She went above and beyond to make sure everything worked perfectly for my business. If you’re looking for a service that truly cares about your success, Koala Free Gift is the one. Highly recommended!

Using app

About 4 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 18, 2025

Great app! It works flawlessly across our multiple stores. The features are easy to use and boost customer engagement. Support is super fast and helpful, and we also got a multi-store discount — much appreciated! Highly recommend.

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2025

Muito bom, ainda mais o atendimento deles, perfeito para combinações de produtos + brindes

Using app

About 1 hour

Total reviews

2

Average rating

4.0

5 / 5 Share

July 31, 2025

So far this app has done what I need it to without any issues and their support is always helpful when I have any set up questions. Definitely recommend it for automatically adding a free gift with purchase or showing upsell options to customers.

Using app

3 months

Total reviews

7

Average rating

4.4

5 / 5 Share

July 24, 2025

helpful and smart advice. truly appreciated.

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

July 23, 2025

Very straight-forward and easy to use.

Using app

7 months

Total reviews

7

Average rating

4.9

5 / 5 Share

July 20, 2025

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2025

Store

Kouda

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2025

We're pretty happy with this app, They deliver a easy to work with, reliable product at a reasonable price. Support is also quick to respond and helpful, they follow up conversations quickly and don't let you waiting forever.

Using app

10 days

Total reviews

13

Average rating

3.1

5 / 5 Share

July 16, 2025

Super quick and helpful support! Solved our issues in no time.

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 9, 2025

Soporte es atento, y la aplicación muy buena.

Store

Atlekx

Using app

44 minutes

Total reviews

10

Average rating

4.9

5 / 5 Share

July 9, 2025

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

July 9, 2025

Used different app for adding automated gifts and it was more complicated. I like the simplicity of this app, very easy to use and customer service is excellent. Thank you!

Using app

28 days

Total reviews

12

Average rating

5.0

5 / 5 Share

July 2, 2025

I was having issues with my checkout and initially thought it was caused by the app. Max jumped in right away to help,we tried a few things within the app, but nothing seemed to fix it. Then Max went a step further and checked my Shopify dashboard. Turns out, my own manually set discounts were conflicting with the ones from Koala, which caused the issue. Incredible customer service, Max really went above and beyond. And the app itself is great

Store

Horizum

Using app

5 months

Total reviews

2

Average rating

5.0