All reviews

Rating Breakdown

  • 5
    96% (334 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 90% (313)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 31, 2025

So far this app has done what I need it to without any issues and their support is always helpful when I have any set up questions. Definitely recommend it for automatically adding a free gift with purchase or showing upsell options to customers.

Using app

3 months

Total reviews

7

Average rating

4.4

5 / 5 Share

July 24, 2025

helpful and smart advice. truly appreciated.

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

July 23, 2025

Very straight-forward and easy to use.

Using app

7 months

Total reviews

7

Average rating

4.9

5 / 5 Share

July 20, 2025

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

This app is very complete and has great support. I had an issue with the configuration and Max helped me promptly.

Store

Kouda

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2025

We're pretty happy with this app, They deliver a easy to work with, reliable product at a reasonable price. Support is also quick to respond and helpful, they follow up conversations quickly and don't let you waiting forever.

Using app

10 days

Total reviews

15

Average rating

3.4

5 / 5 Share

July 16, 2025

Super quick and helpful support! Solved our issues in no time.

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 9, 2025

Soporte es atento, y la aplicación muy buena.

Store

Atlekx

Using app

44 minutes

Total reviews

10

Average rating

4.9

5 / 5 Share

July 9, 2025

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

July 9, 2025

Used different app for adding automated gifts and it was more complicated. I like the simplicity of this app, very easy to use and customer service is excellent. Thank you!

Using app

28 days

Total reviews

12

Average rating

5.0

5 / 5 Share

July 2, 2025

I was having issues with my checkout and initially thought it was caused by the app. Max jumped in right away to help,we tried a few things within the app, but nothing seemed to fix it. Then Max went a step further and checked my Shopify dashboard. Turns out, my own manually set discounts were conflicting with the ones from Koala, which caused the issue. Incredible customer service, Max really went above and beyond. And the app itself is great

Store

Horizum

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2025

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

June 26, 2025

Koala has been very helpful for our Shopify store. The app is easy to use and works smoothly. Support is fast and friendly. Definitely recommend it!

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 25, 2025

Absolutely amazing service from Gyte helped me to install the app without any hassle and took the time to answer all my questions. I really appreciate the support—thank you for going above and beyond!

Using app

17 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2025

Gyte from Koala has been super helpful. Solved my pending problem for 2 weeks.

Using app

6 days

Total reviews

5

Average rating

5.0

5 / 5 Share

June 23, 2025

super App, Max war eine große Hilfe!

Store

ALFREIA

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2025

21/6: 10/10 customer service. Only app that actually works without issues to add gift with purchase. Thank you 2/7: Updating my review. Support is amazing, had a question and they built out a new feature in a couple of days. Wow. The ROI on this app = Great

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

June 19, 2025

Loving the Koala Gift App so far – really easy to set up and works great with my store. Big thanks to Max – super helpful and actually took the time to check my gift offer, gave me solid advice on how to improve it, and was really engaged the whole time. Top support and a great app. Definitely recommend it if you want to offer gifts on your Shopify store!

Using app

21 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

June 19, 2025

App looks great! Their support team is super helpful.

Using app

3 days

Total reviews

7

Average rating

4.6