All reviews

Rating Breakdown

  • 5
    96% (311 ratings)
  • 4
    2% (8 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 90% (294)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 22, 2025

After experimenting with numerous free gift applications, the Koala Upsell Free Gift BOGO app has proven to be the most impressive. Its intuitive interface and seamless integration make it stand out among competitors. A special commendation goes to Gyte from Koala's support team. From our initial interaction, she demonstrated exceptional professionalism and expertise. Not only did she assist with a specific customization request, but she also proactively suggested additional modifications that perfectly aligned with our brand identity. Her dedication and attention to detail significantly enhanced our experience with the app. For any business seeking a reliable and user-friendly free gift solution, I wholeheartedly recommend the Koala Upsell Free Gift BOGO app. The combination of its robust features and exemplary customer support makes it an invaluable tool for enhancing customer engagement and driving sales.

Store

iLabs

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 19, 2025

Great support, Max responded fast and app is easy to use.

Using app

15 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2025

Louie was great! Customer service took about 3 minutes on a Sunday at 9pm....I wasn't expecting anyone to be available, so I was pleasantly surprised. Louie got me what I needed in about 5 minutes. Great Service!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 16, 2025

Thanks for support! Great response time!

Using app

1 minute

Total reviews

3

Average rating

3.7

5 / 5 Share

May 13, 2025

Asistencia del support team excelente.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 2, 2025

Incredible customer service, instant support with exactly the information I needed.

Store

Zymni

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2025

The app is expensive, but does the job quite nicely. Alina and Max assisted me along the way, and fixed the issue I had quite quickly. I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.

Using app

3 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 23, 2025

Very professional and prompt assistance - so far love the experience!

Using app

About 20 hours

Total reviews

2

Average rating

4.0

5 / 5 Share

April 21, 2025

so far so good! i've only had the app for a couple of minutes and ALREADY have a good experience. Louie from customer service was so helpful in getting me set up and making sure everything was running smoothly to launch the upsell. i could not be more grateful for him! 10/10

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

this app is amazing so easy to use

Using app

1 minute

Total reviews

5

Average rating

5.0

5 / 5 Share

April 16, 2025

I’ve been using Koala Upsells & Gifts for my store, and the experience has been fantastic! The app is user-friendly, and the features work seamlessly. Recently, I contacted support with a question, and Max from the team was incredibly helpful—quick response and resolved my issue efficiently.

Using app

5 months

Total reviews

6

Average rating

4.8

5 / 5 Share

May 6, 2025

Good customer service, the company cares about good reviews.

Using app

About 2 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello, Thank you for your review. We are keen on improving your experience. We are really looking forward to talking to you or receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Gift team

5 / 5 Share

April 12, 2025

amazing support, thanks max

Using app

3 days

Total reviews

6

Average rating

5.0

5 / 5 Share

April 10, 2025

Best BOGO Apps, easy to setup and quick support

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 9, 2025

Works great, no issues so far

Using app

About 14 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

April 8, 2025

Great app and great and quick support! Hope it develops even more to provide even more options!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 8, 2025

Perfect way to make it easy for people to get a free gift with a purchase. You can also adjust like EVERYTHING to your liking and according to your brand colours so it matches your shop perfectly. I LOVE IT

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 6, 2025

New App, Best Experience compared to others

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2025

I've downloaded multiple "free gift" and upsell apps and this one is my favorite, hands down. I'm not a Shopify expert by any means so the simpler the interface, the happier I am. It's very straight-forward and I was rolling along soon after I downloaded it, adding offers to my site that I've been meaning to do for ages. I trained someone else soon afterward and she's already cruising along herself, knowing nothing else about Shopify! I love the clean look that the customer sees as well. There are options to customize it with different color variations and custom icons. Lastly, the customer support is amazing. They are quick to reply, professional, and genuinely listen to feedback so they can make the app better. I don't have any reason to stop using this!

Using app

14 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello, Thank you for your review. We are keen on improving your experience! Looking forward to your answer and receiving more feedback via email. Looking forward to hearing from you. Regards, Koala Gift team

5 / 5 Share

April 3, 2025

The absolute best app with the best support. Can't go wrong and it's well worth it. No bugs. Does what it says on the tin! Highly recommend

Using app

About 1 month

Total reviews

5

Average rating

5.0