All reviews

Rating Breakdown

  • 5
    96% (334 ratings)
  • 4
    2% (7 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 90% (313)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 17, 2025

The app is easy to set up and works seamlessly with our Shopify store. It made upsells and free gift promotions incredibly simple to implement. The support team has been very helpful and quick to respond whenever we had questions. Highly recommend if you're looking to boost your average order value with minimal effort!

Using app

3 months

Total reviews

2

Average rating

4.5

5 / 5 Share

June 6, 2025

Really great experience with Max at customer service. He helped me step-by-step to set up my offers and was super patient in making sure everything worked well and that the offer was just as I wanted it! I'll definitely be able to set up my own product offers in the future. Thanks.

Using app

About 11 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

June 2, 2025

Eine Super App, die genau das tut was sie soll. Der Support ist eine glatte 10/10 Weiter so! Achja, günstig ist Sie auch, einfach unschlagbar.

Using app

39 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2025

Koala has been a outstanding for our store! The upsell pop-ups and free gift offers are super easy to set up and really boost our AOV. I love how we can target based on customer behavior and location. It’s intuitive, powerful, and delivers results fast!

Using app

About 7 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 31, 2025

Why isn’t every app this good, I like it

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

May 29, 2025

THIS. APP. ROCKS!!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

May 29, 2025

The app works brilliantly. The team were unbelievably helpful and fast to solve any queries I had.

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

May 28, 2025

The app is really easy to use. I wish it had a couple extra features, but the customer service was GREAT! They jumped in right away, helped me with issues and guided me accordingly. THANK YOU! (Louie) :)

Using app

About 1 hour

Total reviews

4

Average rating

4.8

5 / 5 Share

May 27, 2025

It’s the little details that make this app stand out.

Using app

32 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

May 26, 2025

Great customer service!

Store

TARRAN

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2025

Nice addition to my store, good work from Koala

Using app

10 days

Total reviews

6

Average rating

5.0

5 / 5 Share

May 22, 2025

After experimenting with numerous free gift applications, the Koala Upsell Free Gift BOGO app has proven to be the most impressive. Its intuitive interface and seamless integration make it stand out among competitors. A special commendation goes to Gyte from Koala's support team. From our initial interaction, she demonstrated exceptional professionalism and expertise. Not only did she assist with a specific customization request, but she also proactively suggested additional modifications that perfectly aligned with our brand identity. Her dedication and attention to detail significantly enhanced our experience with the app. For any business seeking a reliable and user-friendly free gift solution, I wholeheartedly recommend the Koala Upsell Free Gift BOGO app. The combination of its robust features and exemplary customer support makes it an invaluable tool for enhancing customer engagement and driving sales.

Store

iLabs

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2025

Louie was great! Customer service took about 3 minutes on a Sunday at 9pm....I wasn't expecting anyone to be available, so I was pleasantly surprised. Louie got me what I needed in about 5 minutes. Great Service!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 16, 2025

Thanks for support! Great response time!

Using app

1 minute

Total reviews

3

Average rating

3.7

5 / 5 Share

May 13, 2025

Asistencia del support team excelente.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 29, 2025

The app is expensive, but does the job quite nicely. Alina and Max assisted me along the way, and fixed the issue I had quite quickly. I have another feature request for localisation feature for pop up notification. I hope that will get fixed soon.

Using app

3 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 23, 2025

Very professional and prompt assistance - so far love the experience!

Using app

About 20 hours

Total reviews

2

Average rating

4.0

5 / 5 Share

April 21, 2025

so far so good! i've only had the app for a couple of minutes and ALREADY have a good experience. Louie from customer service was so helpful in getting me set up and making sure everything was running smoothly to launch the upsell. i could not be more grateful for him! 10/10

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2025

this app is amazing so easy to use

Using app

1 minute

Total reviews

5

Average rating

5.0

5 / 5 Share

April 16, 2025

I’ve been using Koala Upsells & Gifts for my store, and the experience has been fantastic! The app is user-friendly, and the features work seamlessly. Recently, I contacted support with a question, and Max from the team was incredibly helpful—quick response and resolved my issue efficiently.

Using app

5 months

Total reviews

7

Average rating

4.3