Variant Option Product Options

Vielen Dank für Ihre Bewertung und dafür, dass Sie Variant Option Product Options bereits seit über fünf Jahren nutzen. Es freut uns sehr zu hören, dass die App in Ihrem täglichen Einsatz zuverlässig läuft und Ihnen dabei hilft, Ihre Produktoptionen übersichtlich und flexibel darzustellen. Vielen Dank auch für die freundlichen Worte zu unserem Support. Wir wissen, dass Theme-Wechsel manchmal unerwartete Anpassungen erforderlich machen können, daher freuen wir uns, dass wir Ihnen dabei schnell weiterhelfen konnten. Unser Ziel ist es, Probleme möglichst unkompliziert und effizient zu lösen, damit Ihr Shop reibungslos weiterläuft. Wir schätzen Ihr langjähriges Vertrauen in unsere App und bedanken uns für Ihre Empfehlung. Jon Relentless Apps

Roman, I’m really sorry to hear about your experience . I completely understand how concerning this is, especially when it affects pricing and potential revenue. I responded to your recent email within an hour with initial findings and steps to resolve the issue, and also requested access so I can investigate this directly in your store. So far, we haven’t received access or a follow-up, which makes it difficult for us to fully diagnose and fix the problem for you. It’s possible our replies may not be reaching you. Could you please check your spam or junk folder for emails from [email protected], and whitelist that address? You can also try reaching out to us from an alternative email if needed. Looking back at our past conversations, we’ve consistently responded quickly with guidance or requests for more information, but we haven’t received replies, which suggests there may be a communication issue. We genuinely want to resolve this for you as quickly as possible and ensure everything is working correctly. If you’re open to it, please grant access or reply to our email so we can take care of this right away. Thank you for your feedback, and we hope to make this right for you. Jon [email protected] https://www.relentlessapps.com/contact-variant-option-product-options/

Thank you for your review and for being a long-time Variant Option Product Options customer. It means a lot to hear that after trying several option apps, you found our app to be the best fit for your store. We're especially happy to hear that the conditional options feature has helped keep your product pages clean and easy for customers to navigate, even when there are many selections available. Thank you as well for your kind words about our support. We're glad we could help with hiding the out-of-stock variants and get everything working the way you needed. We truly appreciate your continued support over the years. If you ever need assistance or have ideas for improving the app, we're always happy to help. Jon Relentless Apps

Hola Sofia. Lamento mucho la frustración y el impacto que este problema tuvo en tus ventas. Entiendo lo grave que es cuando los clientes no pueden completar el pago, especialmente después de haber confiado en nuestra app durante años. Tan pronto como estuvimos en contacto con Shopify y el proveedor de pago externo, realizamos una investigación exhaustiva y múltiples pruebas directamente en tu tienda. Durante la investigación, confirmamos que los pagos comenzaron a redirigir correctamente nuevamente a Mercado Pago y Flow, incluyendo pedidos con price add-ons, sin que fuera necesario realizar ningún cambio en la configuración de tu tienda. Este tipo de situaciones puede ocurrir cuando existe un conflicto temporal de comunicación entre Shopify y ciertos proveedores de pago. Nuestra app no controla ni ejecuta código en la página de checkout, ya que Shopify gestiona esa parte por razones de seguridad, pero aun así tomamos estos problemas muy en serio y continuamos monitoreando todo para asegurar que funcione correctamente. Valoramos mucho que hayas sido cliente durante tanto tiempo y queremos asegurarnos de que tengas una experiencia confiable. Me encantaría confirmar contigo que todo está funcionando correctamente ahora. Puedes contactarme directamente en [email protected] y estaré encantado de ayudarte personalmente. Si tu experiencia actual refleja que todo está funcionando correctamente nuevamente, te agradeceríamos mucho que consideraras actualizar tu reseña, ya que ayuda enormemente a nuestro pequeño equipo independiente. Gracias por tu paciencia y por trabajar con nosotros para investigar este problema. — Jon Relentless Apps

Thank you for taking the time to leave such a detailed review. We're pleased to hear that Variant Option Product Options has been a good fit for your store and helps you present your certification pathways and program options in a clear and organized way. One of our goals is to give merchants the flexibility to create complex product experiences while keeping the purchasing process simple for customers. We're also grateful for your kind words about our support team. Providing timely and helpful assistance is something we take seriously, and it's great to hear that your experiences with us have been positive. Thank you for trusting us to be part of your store and for recommending the app to other merchants. Jon Relentless Apps

Thank you for your thoughtful review. We're pleased to hear that Variant Option Product Options has helped you offer detailed product customizations while maintaining a smooth shopping experience for your customers. Creating flexible options without adding complexity is one of the core goals of the app. Thank you as well for your kind words about our support. We're glad we could help make the implementation process straightforward and provide the guidance you needed along the way. We appreciate your recommendation and your trust in our app. Jon Relentless Apps

Thanks for your feedback, and I’m sorry for the frustration. The free plan is designed to let merchants test the app and create unlimited options for one product. Price add-ons are part of the Advanced plan, which is listed on the pricing page so merchants can choose the plan that fits their needs. We offer free support on all plans (even the free plan) and we’re always happy to help merchants get the most out of the app or answer any questions about upgrading. If you’d like help setting up price add-ons or exploring the Advanced plan, please contact us. We’re here to help. Jon Relentless Apps

Hi Leung, unfortunately this was an issue with China's firewall blocking our app in your region. We followed up with an email to get more information from you but we never heard back. Email us back and we can look deeper into the issue. Jon Relentless Apps [email protected]