Variant Option Product Options

Roman, I’m really sorry to hear about your experience . I completely understand how concerning this is, especially when it affects pricing and potential revenue. I responded to your recent email within an hour with initial findings and steps to resolve the issue, and also requested access so I can investigate this directly in your store. So far, we haven’t received access or a follow-up, which makes it difficult for us to fully diagnose and fix the problem for you. It’s possible our replies may not be reaching you. Could you please check your spam or junk folder for emails from [email protected], and whitelist that address? You can also try reaching out to us from an alternative email if needed. Looking back at our past conversations, we’ve consistently responded quickly with guidance or requests for more information, but we haven’t received replies, which suggests there may be a communication issue. We genuinely want to resolve this for you as quickly as possible and ensure everything is working correctly. If you’re open to it, please grant access or reply to our email so we can take care of this right away. Thank you for your feedback, and we hope to make this right for you. Jon [email protected] https://www.relentlessapps.com/contact-variant-option-product-options/

Hola Sofia. Lamento mucho la frustración y el impacto que este problema tuvo en tus ventas. Entiendo lo grave que es cuando los clientes no pueden completar el pago, especialmente después de haber confiado en nuestra app durante años. Tan pronto como estuvimos en contacto con Shopify y el proveedor de pago externo, realizamos una investigación exhaustiva y múltiples pruebas directamente en tu tienda. Durante la investigación, confirmamos que los pagos comenzaron a redirigir correctamente nuevamente a Mercado Pago y Flow, incluyendo pedidos con price add-ons, sin que fuera necesario realizar ningún cambio en la configuración de tu tienda. Este tipo de situaciones puede ocurrir cuando existe un conflicto temporal de comunicación entre Shopify y ciertos proveedores de pago. Nuestra app no controla ni ejecuta código en la página de checkout, ya que Shopify gestiona esa parte por razones de seguridad, pero aun así tomamos estos problemas muy en serio y continuamos monitoreando todo para asegurar que funcione correctamente. Valoramos mucho que hayas sido cliente durante tanto tiempo y queremos asegurarnos de que tengas una experiencia confiable. Me encantaría confirmar contigo que todo está funcionando correctamente ahora. Puedes contactarme directamente en [email protected] y estaré encantado de ayudarte personalmente. Si tu experiencia actual refleja que todo está funcionando correctamente nuevamente, te agradeceríamos mucho que consideraras actualizar tu reseña, ya que ayuda enormemente a nuestro pequeño equipo independiente. Gracias por tu paciencia y por trabajar con nosotros para investigar este problema. — Jon Relentless Apps

Thanks for your feedback, and I’m sorry for the frustration. The free plan is designed to let merchants test the app and create unlimited options for one product. Price add-ons are part of the Advanced plan, which is listed on the pricing page so merchants can choose the plan that fits their needs. We offer free support on all plans (even the free plan) and we’re always happy to help merchants get the most out of the app or answer any questions about upgrading. If you’d like help setting up price add-ons or exploring the Advanced plan, please contact us. We’re here to help. Jon Relentless Apps

Hi Leung, unfortunately this was an issue with China's firewall blocking our app in your region. We followed up with an email to get more information from you but we never heard back. Email us back and we can look deeper into the issue. Jon Relentless Apps [email protected]

Hi Shoaib, thanks for bringing this to our attention. We’ve already responded to your email and resolved the issue with the variant price not updating in the cart. If everything is now working as expected, we’d really appreciate it if you could update your review to reflect the resolution and the support you received. Of course, if you notice anything else or need further help, just let us know and we’ll be happy to assist. Best regards, Jon Relentless Apps

Hi Kelsey. I emailed you back and confirmed you signed up for the Basic Plan and had the app installed longer than the 14 day trial period. All billing is handled automatically through Shopify. I already emailed you back and sent you a refund for the charges. Since everything is resolved please update your review. We are just a small 2 person business located in the US doing our best to build the best apps and give the best customer service. Jon Relentless Apps [email protected]

Hi Steve, we’re really sorry to hear you had trouble setting up our app. I did send you an email but never heard back, so I wanted to follow up here as well. There was a recent issue that caused problems for some users, but once it was reported we moved quickly to fix it. Everything should now be working smoothly. We’d love the chance to make this right for you. If you respond to our emaill, we’ll personally help troubleshoot and get everything set up, and we’re happy to extend your trial so you can test the app again at no cost. We’re just a small two-person team, but we care a lot about building the best app possible and giving our customers the support they deserve. Your feedback matters, and we’d truly appreciate the opportunity to turn this around for you. Jon Relentless Apps

I’m really sorry for the confusion and frustration this caused. Shopify manages all billing and subscription charges automatically, so when a subscription is canceled, they also remove access to the paid features. I’ve actually reached out by email a few times but didn’t hear back. Please reply directly to an email, and we’ll make sure everything is taken care of for you, whether that’s restoring access or finding another solution that works best for you. Thanks for your patience, and I look forward to getting this resolved quickly. Jon Relentless Apps [email protected]

I'm really sorry to hear about the issue you experienced. We completely understand how frustrating that must have been. Right after seeing your review, we sent you a personal email offering to help resolve the issue and issued a $9.99 app credit so you could try our premium plan for free. We haven’t heard back yet, but we’re still more than happy to jump in and get everything working perfectly for your theme. We're a small U.S.-based team and always working to ensure compatibility with the many evolving Shopify themes out there. If you’re open to giving us another shot, we’d truly appreciate the opportunity to make things right. Thanks again for trying the app, we’re here if you need us. Jon Relentless Apps [email protected]

Hi Alexandra, I sent you an email to your h****@melaninminds.com email. I'm really sorry for the frustration our app caused, especially with one of your best-selling products. Martin and I built Variant Option Product Options to help other businesses no hurt them. Just to clarify, our Starter plan has always included just one product with options since it launched over a year ago. We understand it’s easy to miss that and you didn’t realize the limitations. That’s on us to communicate more clearly within the app itself, and I have spoken with my partner on creating a message in the app. If you ever have an issue in the future please contact us. We are here to help. Jon Relentless Apps [email protected]

Hi, you can use our duplicate tool to duplicate settings to many products. You can also use our app block to position the product options in your theme. Send us an email and we would be happy to help with any issues or questions you have. Also, I sent you a credit to try our app for free for the next month. Just re-install the app. The credit will be applied to your first bill. Cheers Jon Relentless Apps [email protected]

I just checked and it looks like Paypal or Shopify fixed the issue you were having with paypal and draft orders. I am sorry for the inconvenience this caused you. We did everything in our power to notify Shopify and Paypal about the issue to have them fix this as quickly as possible. If you have any more questions or need any help please send us an email. Thank you, Jon Relentless Apps

You will be happy to hear we switched to another company called StackHERO February 21st at 4am PST. We upgraded our mysql version, client library, and have unlimited connections now. We haven't seen any emails about this issue since. I am sorry for all the issues, and the inconvenience it has caused you and your business. We were trying our best to work with the company we used for the MySQL database. We went back and forth with them making changes thinking the issue was fixed only to have it come up again intermittently. It has been very frustrating to say the least. Let me know if you are still having any issues or if you need any help. Jon Relentless Apps [email protected]

Update: We just updated our app :) You will now be allowed to use our app for free with unlimited product options on one product. We also still offer the app completely free to anyone on a development store. Old reply: Hi Steven. I sent you an email explaining everything there. Our app is free for development stores and merchants that are on a Shopify Trial and not on a paid plan for Shopify. If you are on a paid Shopify Plan then we have a 14-day trial to test out the app before paying for the app subscription. If you have any more questions please reply to the email I sent and we would be happy to help you in any way we can. Jon Relentless Apps

Hi Cheryl, I'm sorry there was a little confusion on what plan you had to be on for price add-ons to work. We try our best to clearly communicate that price add-ons are only available on the Advanced Plan. From day one we have had this information clearly stated on the app listing and plans page in our app. I also see you emailed us 3 years ago that price add-ons weren't working. We replied stating you needed to be on the Advanced Plan for price add-ons to work. After that, I see you were on the Advanced Plan for 2 years. Several months ago you downgraded the app again and sent an email about the same issue. We replied again stating the price add-ons are only available in the Advanced Plan. We are just a two-person company trying to make the best apps possible with the best customer service. If you think there is another place where we could have this information please email me back and let me know.

Hi Rob, I am sorry for the miscommunication before. That's great to hear that you were able to get everything working properly with out app and digital downloads. I went ahead and gave you an extended 60 day trial for the app. Have a great day, Jon Relentless Apps

Sorry about that Daniel. We fixed an issue with our script last night which caused an issue in your Paolo Alto theme. We have already fixed this issue earlier this morning. I am sorry for the inconvenience this caused you. I am sorry it took us a 3 hours to see your email. We do our best to give the best support we can.

Hi Mary Ann, I am sorry the app didn't fit your needs. I see we always responded to your emails within a few hours. You can keep track of inventory and SKU's with Shopify Options and use our app to style those options. Or you can use our Virtual Options to add an infinite amount of options and variants. These however don't keep track of inventory or support SKUs. Can you give us more information about what you mean by "completely mess up your product page layout". I didn't see any emails about that.

Hi Jessica, We’re very sorry for the frustration this caused. Our app does not intentionally break Shopify variants, and uninstalling it should not affect checkout functionality. In this case, the issue was resolved by publishing a fresh theme, and we have already reached out to investigate what caused the conflict so we can prevent it in the future but we haven't heard back. We’re a small U.S.-based team, and while there was a short delay due to time zone differences, we are actively responding and happy to help. Please reply to our email or share your collaborator code so we can fully review what happened. Jon Relentless Apps [email protected]

Thank you for the kind words. If you can also update your rating we would really appreciate it. Thank you, Jon Relentless Apps