Variant Option Product Options
Shopify Product Options App for Shopify
Rating
4.6
feedback
1,059
chart
#221
All reviews
Rating Breakdown
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Oct. 1, 2024
It is a good app overall, however I am experiencing some issues with prices of the different option. Most of the options show their price but there is always one option that does not show the price. Still trying to figure it out....
Hola Mónica, as mentioned in my email response, the app you are having issues with isn't ours. Please double check the name of the app you are using and contact the correct app for support. If you want to use our app please uninstall your current product options app and set up the product options in our app. I also went ahead and issued you a credit for our app that is applied to your first bill. Please email me back directly if you have any more questions or need any help. Jon Relentless Apps [email protected]
Sept. 18, 2023
Works/looks great on the Customer end. However, through the back end, there is not an option to add a SKU number for a variant. Also if a variant is purchased, since it "doesn't require shipping," it doesn't transfer over into ShipStation and the order comes in as the Standard product.
Hi Bryce. I sent you an email about how to fix the Shipstation problem by making our app's options have required shipping. Let me know and I can add the code for you. https://www.relentlessapps.com/kb/make-shipping-required-for-virtual-options/ Unfortunately, our app doesn't have options for SKU's. This is something that only a few apps have. I sent you an email with some app suggestions for apps that have this. Jon Relentless Apps
July 17, 2023
options cannot be associated with a specific SKU... Which is relatively frustrating to say the least.
I'm sorry our app didn't fit your needs Thomas. Since most apps don't have this feature I sent you an email with the 2 apps that would work for what you are looking for. This is something we want to get to eventually but since we only have a 2 person team and required and planned updates already, it is hard to do everything. I understand you are disappointed our app didn't have the functionality you were looking for but I am sure after testing out a few other product options apps you can appreciate how well-built and easy it is to use our app. Jon Relentless Apps
Aug. 11, 2022
This app does extend product options capabilities and once you configure it gives you a nice user experience. Just a few flaws listed below. Sku's are not of a concern for the app. If you customize a product then add new variants in shopify. It gets buggy. The interface is for searching and finding products is not amazing.
Hi Trey, I just emailed you to look into your issues and I am waiting to hear back from you. Here is a little more information about your issues: We use Shopify's built-in search API. You shouldn't have any issues searching and finding products. Alternatively, you can search for the product inside of Shopify and edit it in our app from there. Here are some more detailed instructions. https://www.relentlessapps.com/kb/alternative-way-to-find-products/ I am not sure what you mean by " If you customize a product then add new variants in Shopify". If you can email me back we would be happy to look into this. Sorry, our app doesn't have the ability to add SKU's to our virtual option. This is on our roadmap for future updates but it might be a while until we are able to get to this. If this is something important for you, I suggest going with an app that already has this functionality built-in. Jon Relentless Apps
Oct. 7, 2021
After applying the team's recommandation, the app is working now. The installation of this app on my theme was a little tricky but the visual results are looking good. I recommend adding the link of the code tutorial on the "installation" part of the app because it couldn't detect my shopify theme.
I am happy you were able to get everything working. Our app will install automatically on 99% of themes. I am not sure why it wasn't working with your theme. If there is anything else we can help you with let me know Jon Relentless Apps
Sept. 29, 2021
I love all the features, but hate the fact that it comes above my item tekst. -I have several colours, material and other add ons, so my sales tekst are placed SO low on the page, that I cannot really create that "Point of sale" HUGE disadvantage :(
Hi Merete, thank you for the compliment on our features. We worked very hard to make an app we are proud of :) It sounded like from our emails you were able to find a solution for this. I suggest adding the description text to an instruction product option in our app so the text doesn't display in the cart and checkout. Email me back if you need any more help or have any more questions [email protected] Jon Relentless Apps
June 28, 2021
What I like about the app is basically the design of all the options you can choose, it just looks nice. The price is quite fair for what the app accomplishes. What I hate about it is the fact that you need an additional addon to be able to enable discount codes. Also that you need to dublicate all products for a modification insteat of simply applying the settings to a collection and getting a good overview. Also that it's not linked to actuall products like bold does, it completely kills simple product cost calculation this way. Also that you can not use Javascript within the options to target the products directly and keep everything close together.
Thank you for your review. We're aware of these limitations. We had to make some tough design decisions that would help as many merchants as possible. A lot of them are workarounds for missing features in Shopify's API. Better group sets for controlling multiple products is one of our planned upgrades for the future. We're going to keep on making our app better as Shopify's API allows. Jon Relentless Apps
May 20, 2021
Hi, i like this app however my price ad-ons show in the cart but not at checkout. I am losing sales and customers. please help if you can
Hi Shahzad, it looks like the fix we gave you is working. Please let me know that everything is working or if you need any more help. [email protected] Have a great day, Jon Relentless Apps
March 10, 2021
I used this app to sell prescription glasses. After having all the logistics set up I am finding we are having trouble converting shoppers into buyers. I would like to add some information at the checkout page for my customers but there is no way to do this. Because it uses draft orders you are limited in several typical Shopify features such as customizing the check-out or using discount codes (unless you purchase an additional app). We also found that customers are not able to go back into their order/cart at a later time and make adjustments without starting the process over. I did contact the developer via Shopify and told it is not possible once again due to the system of using draft orders. The product has potential, but the fact that my customers do not progress past the cart page and I have no way of providing an encouraging message is frustrating.
Sorry our app isn't a good fit for you. We are working within the limitations of Shopify trying to make the best app for all our customers. Apps like Infinite Product Options, 100+ Variants &Product Options, and Product Options Variant Option all use draft orders and have the same issue as our app. Other apps like Bold Product Option use a different system but create hundreds of products in the backend of your store which is very messy. Our app only works on the product page like all product options apps. It sounds like you are looking for a different app to display information on the cart page to convert your customers. If you would like to uninstall our app and try a different app we would be happy to give you a refund. - Jon Relentless Apps
Jan. 25, 2021
I really liked this app, it's best if you are using this app by itself. I tried to use this app with another app and both wouldn't work together. it was then explained that only one app can be used to control the checkout process at a time. Well that's unfortunate, I would prefer to be able 2 use 2 apps at a time when it comes down to the check out process. I wanted my customers to be able to choose their customized options with this app, yet still be in a vip program with their own rewards from another app and I couldn't do both. if they can figure out how I can do both, I would gladly pay monthly again for both apps.
I am sorry the app didn't fit your needs. For our price add-ons feature to work it needs to take over the checkout process. Other apps like the one you have also need to take over the checkout process and that's why they aren't compatible. Sorry about that. If there is anything else we can help you with please let me know. Jon Relentless Apps
Nov. 9, 2020
This is a great options app. Very simple and straightforward. The only problem is, it didn't play well with our theme. Apparently, there's a known glitch with this app on some themes. Here's what occurs... The price for an option will display correctly on the product page, but then the price will zero out as soon as the item gets added to the cart. The developer sent me some code to add to our store (much appreciated), but it failed to sort out the problem. Sadly I can't use this app in its current state.
Thank you for your kind words about our app. I am sorry the app didn't work properly for you. With hundreds of themes and thousands of apps there are endless possible compatibility problems. We are constantly improving our app to fix any problems that come up. I emailed you back to try and fix this issue but I never heard back from you. Let us know if there is anything we can do to help you in the future. - Jon Relentless Apps
Aug. 26, 2020
en cours de résolution, je modifierais la note une fois le problème résolu, merci de votre assistance
We helped solve all the issues you had. Let us know if there is anything else we can do to help. Thank you, Jon Relentless Apps
Aug. 12, 2020
I needed an incredibly simple text box for customers to enter a note attached to each purchase. It needs to be a required step prior to check out, so a regular form not associated with a specific purchase did not work. This App works for my purpose. The app needs a date field, ability to format text, and size the text box.
Thank you for the feedback. We plan on adding a date field when we have more time to develop this. You can edit the size of the text box with code. Email us back and let us know if we can help you with this. Thank you, Jon
July 17, 2020
App is good, but base level doesnt allow you to add prices to options like other apps do for less money, the option to add prices brings it to $10 less than my entire shopify subscription fee for my business, not great value
I'm happy you liked the app. We offer competitive pricing. One of our top competitors Bold Product Options charges $49.99 for similar features. If you need any more help let us know. Jon Relentless Apps
June 25, 2020
Decent. When your customer does a FILE UPLOAD and tries to Add to Cart it takes SO LONG that customers think the button doesn't work. Also, if you have to edit the pages of multiple products you have to restart the search process over and over again. The app does the job but needs improvements.
We upgraded our app to have a loading animation so the customer knows they will need to wait while the file uploads. We don't have any control over the customers connection and the speed at which they can upload their files. We also have a duplicate tool to duplicate your options to multiple products so you don't have to restart every time. - Jon
May 15, 2020
I loved this app. It worked great but then I realized it broke my Facebook pixel. The add to cart and initiate checkout would not fire. This really f ed up my marketing and campain. I don't know if this was a glitch that only happened to me but it is something to be noted.
We upgraded our app so FB pixel will work automatically with all themes. It's been a while since you've installed our app. How is everything working for you? Is there anything else we can do to help you? - Jon Relentless Apps
March 2, 2020
Has a ton of potential. Super easy to add customization (monogramming in my case) and add-on pricing. I had to uninstall it because it prevents customers from using discount codes at checkout which my customers rely on. Rumors are this issue will be resolved at some point and then I will look to re-install if I haven't found an alternative by then.
We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page. https://tinyurl.com/vspu3ub Please email us at [email protected] and we can help you fix this on your site.
Dec. 12, 2019
This app does provide a way to customise the product options and it was really easy to use. It has the conditional logic that I was looking for. However a huge drawback is that I am unable to connect a product image to the product selections. I am afraid that if this isn't resolved I will have to look for another app, it is a non negotiable for me. But it was easy to use and looked good in my Shopify store, so if you don't need to connect images then it is a good option for customisation.
Our app can load an image associated with a variant if you are using Shopify Options. Sometimes certain themes need some code to make that compatible. Can you contact us here https://www.relentlessapps.com/contact/ or send us an email at [email protected] and we can fix the issue for you.
Aug. 29, 2019
I really wanted to like this app. I really did but the premium plan has overall failed for me. Firstly, the order print page wasn't showing the values my customers were choosing. I contacted the Relentless team and they got back to me immediately, saying tech support would keep in touch within 4 days. It has been weeks and no one got in touch. Secondly, I implemented several coupon codes for email subscribers and for various sales including free shipping. It's been a month and I thought it odd that no one was using these coupon codes. That is, until I realized my "Discount Code" field during checkout was completely missing. I looked it up and thought maybe I had to upgrade my account. Well, $70 later, nothing helped. I then did some testing and realized the main issue was this app. For some reason, when customers select variants with an upcharge, discount codes just simply don't work. Automatic discounts don't show a newly calculated subtotal and the discount code box on the checkout page is no longer displayed. The only way customers could add a discount code was if they chose options that didn't cost extra. This app was great from the get-go but after using it for a month, I realize the serious limitations of the premium plan and will unfortunately, have to update my 400+ items for something else more viable and compatible. I think this app is excellent for shops that don't have any upcharges on their variants. The basic plan will work perfectly but if you're going for the premium $18.99 plan which lets you add pricing for your variants, I would recommend another app's premium plan like Product Customizer. It's $19.99 but works seamlessly with discounts which I really appreciate.
We have updated our app and we now offer a solution for discount codes on the cart page. You can test it on our demo page. https://tinyurl.com/vspu3ub Our app is compatible with Shopifys free Order Printer App, if you add a few lines of code. Below is more info. https://www.relentlessapps.com/kb/shopify-order-printer-app-compatibility/