All reviews

Rating Breakdown

  • 5
    88% (933 ratings)
  • 4
    3% (33 ratings)
  • 3
    2% (19 ratings)
  • 2
    2% (16 ratings)
  • 1
    5% (56 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Oct. 21, 2024

Hi there. I would def recommend this app because without it, as an Shopify store owner, we would be unable to offer our customers as many product options with our bundle deals. However, often times virtual options takes too long to load and customers are quick to add the bundle to their cart before selecting their scents for the various products. That causes us to have to contact each customer that did not select their scents. This process is very time consuming. But what other choice do we have. Is this something that can be corrected. I would love to hear back from you all regarding this issue. Even if we have the button checked that requires a customer to select their options before they can go to check out… it doesn’t work. Customers are able to check out without selecting their options. And we cannot ship the products until we are able to get in touch with the customer and finalize their selections.

Using app

About 3 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the review and the kind words. We value you as a long time customer. It looks like the issue is with your quick add to cart and quick view popups on your collection, which allows your customers to bypass our app. I sent a request to access your store to disable these. Please send us an email at [email protected] and we will fix this issues ASAP. Jon Relentless Apps [email protected]

4 / 5 Share

Sept. 19, 2024

Mega App und perfekter Kundenservice! Update: nach langer Nutzung haben wir uns nun für einen anderen Anbieter entschieden, der kostenlos eine wesentlich umfangreichere Lösung anbietet, die einfacher zu bedienen ist. Schade, das Team ist toll, aber hier fehlen Weiterentwicklungen.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

4 / 5 Share

Nov. 6, 2023

La verdad es que perfecta, me ha ayudado un montón a agregarle todas las variantes que encesitaba a mis productos que son personalizados. Por otra parte, siento que se puede mejorar mucho más, con respecto a los precios de las variantes, sobre todo cuando es por cantidad de producto. Puede mejorar un poquito más, pero dese luego tiene mis felicitaciones, por que además es fácil trabajar con ella.

Using app

8 months

Total reviews

1

Average rating

4.0

4 / 5 Share

June 25, 2023

Worked with Dev team to sort out issues with theme. They are very responsive and worked to resolve issues. 5 Stars to the team App seems to hit most of the items needed. I understand there are some issues with Shopify API and 3rd-party developers that require some creative work-arounds. The add-on requires additional add-ons to over come these issues. App is currently installed, working with theme. Working on add-ons next...

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Chris. Thank you for contacting us to make us aware of the issue. We are just a two person team and take great pride in our app and taking care of our customers. We fixed the issue immediately on your store once you brought this to our attention. I did some further tests and found that this issue only occurred with your specific version of the Dawn theme (Dawn 9.0). I checked on earlier and later versions of the theme and everything worked properly when our app was uninstalled. We have already released our new app installation using app embeds which will have a clean uninstall when customers delete the app so issues like this won't happen again. We are also fixing this issue on any stores that had our older app code installed to prevent this issue in the future. Jon Relentless Apps

4 / 5 Share

May 7, 2023

Great app, great fast responding support, there are some stuff that I miss but nothing major. We are using this app for half year and works great.

Using app

Over 1 year

Total reviews

7

Average rating

4.9

4 / 5 Share

May 7, 2023

this app has been working great for me. my one complaint so far is that there isn't a global image swatch control. Truth be told, there is another app with global image swatch control, but it doesn't offer half of the features available here. if a new color is added I have to add it to each individual product, or add it to one, duplicate it and go in and change all of the headings. A global image swatch control would make this review 5 stars for sure.

Using app

12 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi Anthony, we do have global image swatches but they are only for Shopify Options. Here is an article with more information. https://www.relentlessapps.com/kb/global-auto-images-settings/ Let me know if you need any more help https://www.relentlessapps.com/contact-variant-option-product-options/ Jon Relentless Apps

4 / 5 Share

Feb. 16, 2023

I would love to give this app 5 starts because I think the customer service was great, even after I had problems and asked for some work arounds, and they were willing to help me to get it to where I needed to make it functional for my particular needs. The only reason I am giving a 4 stars instead of 5, is because I'd like to see it be a little more user friendly for the average non-coding person and see it have a few more advancements. Having more option fields that are set to recognize correct format would be helpful. Right now there are creators that are creating things for other businesses (business cards, acrylic signs, etc.), so having email, phone and website formats for the input boxes is important (Such as an email field that has to have an @ and .com, or a phone field that has to be in phone format etc). Right now the input fields are wide open which allows for input errors by clients. Currently there is no way to duplicate an individual virtual option on the same product. It would be helpful if you could just click a button to duplicate that option in the product page and then edit it however you need. Duplicating each option by hand right now takes a lot of time to create a product with many variables. And the system doesn't allow you to have the exact same name for multiple options, so you have to come up with unique questions. Example, if I have a sweatshirt, and I first ask which color (white, black, gray), and then I want sub questions where only certain animals can be on white, and another specific set on black, and another specific set on gray. I have to have the "which color" option first, and then "which animal" next. But i have to create a whole new "which anmial" set for each color of the sweatshirt. but I can't use the same label "which anmial" for each sub set. the system requires it to be different. Another thing is I'd like to see it be more user friendly in terms of formatting options for the text (instruction) fields. Instead of requiring users to use code to change the text format and add images, etc. offering a rich text format within the app itself would really help. The instructions fields also don't currently print on the order invoice. Having an option to print everything on the order invoice would also be helpful. Next making a virtual option "conditional" for multiple selections would be helpful. So for example, if I have 5 different types of sweatshirts, and I want to offer a secondary option for 2 of those 5, I can't select the 2 at once for the next option. Instead I have to select 1 and add the option, then select the 2nd one and add the same option again. Instead having it conditional based on more than one selection would be very helpful. They offer only a drop down, for you to select which item to offer the sub option. Changing this to a checkbox, so you can associate your sub option with multiple options would be helpful. Formatting of the screen and options on the product page, is simply a straight line going down in plain text. Having the ability to format the questions anywhere on the product screen, and have rich text format built into the system, even an option to have your own font so it coordinates with your stores look and fee., and even have them in a format where you have columns or like a contract, or entry form, or other forms etc., would be really nice and visually pleasing to customers. It would also be nice if it allowed you to hide options, based on a selected option. It currenlty only allows for the options to appear byt allowing options to either appear or be hidden based on previously selected options would also be helpful, that way you can display all of what options are availbe to your clients first and then they narrow down their options based on selections. Having the ability to add breakers already available as drag and drop elements would be much easier than having customers enter in code to create them. I know you can do the code option, but having the option to simply select a breaker that is already available would be helpful to users who aren't well versed in code. The Duplicate option is a bit confusing. I ended up deleting everything in my product I had put together accidentally, becasue I didn't understand how the system worked. The way it works is it brings up a list of products to select except no select boxes are available. So if you then click on the product that you want to add, suddenly the page refreshes and that product is gone and now there are check boxes availablem for you to select the product you want to duplicate to. It's just rather confusing and could be made clearer for end users. Moving the virtual options around is a bit teadious, because they only go up and down and you have to select an arrow and click each time you want to move that one option up or down. It would be nice if it offered drag and drop so you could move options easily. It would be nice if the app also connected to shopify invoices, so you could specify the format you want all of the input information to print out as. Currently, you can go into the order and highlight the straight line format and print it out, but it's difficult to even see what is the client's response and what is the virtual option, because there is no formatting difference in the text. *NOTE: they did help me with this to change the text to bold, so make it easier to see. I am thankful for that! I also used shopify's print order app, and adjusted the invoice to include the information from this app, which is part of the instructions they gave me. Often times companies will need to be able to work on an order with messy hands and can't use a phone or tablet etc., to look at the order. They need to be able to print the order details off, and to do so in a format that works for them. Having this app connect to invoices, with a format determined by the user, would allow the user to format their questions in an 8.5x11 sheet, that then print that off in the invoices section, and would make this app extremely helpful, especially for creators and artists. I think they do want this app to be great and I hope they are able to make just a few more adjustments and then I would be able to give it the full 5 starts. none the less the support team was really great in helping me!

Using app

Over 2 years

Total reviews

4

Average rating

3.8

4 / 5 Share

Nov. 24, 2022

The app is fine but it's not being used yet by my customers so I need to educate them on how to use it.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

The app should be intuitive for your customers to use. If you have any questions or need any help let us know. Happy Holidays, Relentless Apps

4 / 5 Share

Nov. 10, 2022

Using this app to allow our customers to provide us with gift wrapping instructions. Thus far the app and developer support have been good.

Using app

7 months

Total reviews

2

Average rating

2.5

4 / 5 Share

Aug. 25, 2022

Reasonably easy to operate. Reasonably easy to learn. Does exactly what is advertised and promoted. My options were slow to load. After notifying customer support, they were very prompt in fixing the issues (which turned out to be caused by integration with another app). Their customer support proved to be far above average. And, their willingness to analyze and fix issues with my individual website only strengthens my view that they are a superior organization. I recommend.

Using app

Almost 2 years

Total reviews

4

Average rating

3.5

4 / 5 Share

May 16, 2022

Does what it says on the tin, great addition to vanilla Shopify. Adding and copying variants to multiple products could be a bit more intuitive, but once it's set up it perfect!

Using app

9 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Feb. 20, 2022

The app did a real work on our store, we have a problem to show our products in image swatch before however after we install this app, everything is woking fine now and customer can choose the product they wish to buy easily, and the support is the best by considering they only have 2 members on their team.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for the review, Suman. Let us know if there is anything else we can help you with. Jon Relentless Apps

4 / 5 Share

Dec. 22, 2021

We sell Live Guided courses so need variations like time zones, dates, etc. This app helped us create those complicated variations so we didn't have to have multiple products. Tech help on the app is great. There are some limitations (the specific variations can't be tracked, so can't be labelled as sold out, etc.) but most are due to how Shopify works... the app can only do so much.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Sorry about that. Our app has a sold-out styling but this only works with Shopify Options. When the inventory on a variant is less than 1 it will show the variant as sold out.

4 / 5 Share

Nov. 4, 2021

Everything works fine, I love it. But has some bugs, product prices are not transferred to the checkout page. Help me please!!!

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

We fixed the product prices and got everything working correctly on your theme. Let me know if there is anything else we can help you with. Jon Relentless Apps

4 / 5 Share

Oct. 7, 2021

The App does what I need it to do for my website but we are not needing to use it's full potential which makes it an expensive way to do it. Having said that, it is competitively priced. Jon and Martin were very responsive to our issue and there response was timely and helpful. They also sped up the way it functions. They are easy and attentive to deal with. I would definitely recommend using there app.

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

June 26, 2021

I use this app to add customized paper choices for multiple notebooks. It works well and allows for price upgrades and conditional choices as well. Here's what I wish it did better: - Discount Codes -It does not work with shopify's discount codes (you have to pay for another app) - Images - It does not allow you to change the image with the options selected. - Printing - If you want to print MULTIPLE orders or packings slips, the options chosen do not show up. So I have to spend time printing individual order pages.

Using app

8 months

Total reviews

2

Average rating

4.5

Developer Reply

Hi Juniper Grove. You can add discount codes to the cart page with one of the apps I recommended. For the product image changing you can do this with Shopify Options but not our Virtual Options. You can also add code to your packing slip template to include our virtual options in the packing slip. Here is a link below. https://www.relentlessapps.com/kb/how-do-i-add-virtual-option-data-to-my-packing-slip/

4 / 5 Share

June 16, 2021

The app is great for being able to add customization to products and added variants; however, it does override a lot of the theme options which has caused layout issues for our site.

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

May 13, 2021

It works fine and i Liket But if you could change the Language that would be Perfect. Ore if you could just rename for exemple the : Choose one

Using app

22 days

Total reviews

1

Average rating

4.0

Developer Reply

We have code to change the language. I sent you an email with instructions on how to change this. https://www.relentlessapps.com/kb/how-do-i-translate-the-english-text-displayed-by-the-app/ Please email me back if you have any more questions. [email protected] Have a great day, Jon Relentless Apps

4 / 5 Share

Nov. 20, 2020

App does as it says on the tin, there could be a few more things like being able to save product options and duplicate rather than having to load the same options over and over again per size, for example. But other than that, it is easy to use!

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

We have an easy duplication tool to duplicate your product options onto other products. We also have default global options that will work on all the products in your store. If you have any more questions or need help setting anything up let me know Jon Relentless Apps

4 / 5 Share

Oct. 30, 2020

I definitely like the app and think it's a big help, though I'd really like the option to change swatch/image sizes for each product...hint hint. The customer service has been great and to me, that is as valuable as the product functionality. I also signed up for their Size Chart app and am very happy with it!

Using app

6 months

Total reviews

9

Average rating

3.9

Developer Reply

Hi Brett you are able to do this with code :) https://www.relentlessapps.com/kb/how-to-i-change-the-size-of-the-color-swatches-or-image-swatches/