Veeqo Shipping

May 18, 2022

If you are shipping international with DHL and have any discount on your product selling price then beware that the electronic customs invoice sent to DHL by Veeqo declares everything at 100% so at custom either you (Delivery Duty Paid) or the customer incur increased duty and VAT. We learnt the hard way for our EU and high value US shipments. Long chats with Veeqo support and 'Engineering ticket' raised, but one month on and no solution or feedback. Not a priority for Veeqo.

April 27, 2022

Integration is very simple and we have not had any problems with Veeqo, Veeqo support is first class and very prompt. Would highly recommend.

April 25, 2022

We have had a great experience integrating Veeqo with our Shopify store. The integration with our warehouse is seamless, and we are able to track multiple channels pretty simply. The customer service is very good, I never have any issues getting in touch with questions. It would be great to see some improvement in the reporting capabilities, more flexible data retrieval and more user friendly interfaces would definitely make our lives easier.

Feb. 10, 2023

UPDATE: More than a year has passed since our review, and Veeqo STILL does not support post-purchase checkout offers or 'on hold' fulfilment statuses, despite Shopify releasing this functionality in May 2021. We have requested this functionality countless times but the feedback has essentially been ignored by Veeqo. We don't understand how a "Shopify Plus Certified" app can still be lacking in compatibility with Shopify in this way. ---- Original Review --- Veeqo does a reasonably good job in organising the picking, packing and dispatching of orders as well as integrating directly with carriers. Unfortunately however, the app does not support order editing in Shopify, or post-purchase checkout extensions, therefore limiting opportunities to add or edit items after purchase which is a shame. The availability of customer service / support is good, with live chat available 24hr and quick response, however the live chat agents have limited knowledge and getting issues recognised and escalated to the development team can be difficult.

July 13, 2021

Outstanding service from these guys, always at the end of the phone or chat. Transformational for our business. With a huge range of SKU's and kits we needed to find a solution that could be versatile. Couldn't ask for more from support - Ben, Roxy, Darren, Mohamed - they are all helpful and feel part of our team when help is needed. The roadmap that you can submit ideas for development really shows the kid of forward thinking business they are. Keep building on the great features guys!! Top stuff! 5 STARS!

July 13, 2021

MORE THAN 5 STARS!!! We use Veeqo to connect our shopify PLUS store plus other marketplaces into a complex network of couriers - depending on ITS weight & where our product is being dispatched to around the world. Veeqo's inventory management keeps all stock control updated & allows for complex reporting on sales performance, product stock levels and integrates seamlessly into courier accounts. Overall adding Veeqo to our e commerce offering has increased our teams productivity by 30%. One point to note, it's worth working hard to ensure every part even spare non-saleable items are in Veeqo so that it is an exact accurate reflection of the warehouse operation. It can only be as good as the data you ensure is in & kept up-to-date - you get out what you put in if that makes sense!

May 21, 2021

Veeqo is Absolutely Amazing! We have 3 Shopify stores, 5 Amazon stores, an international Ebay store, and an Etsy store. After 4 years in a 3PL using Orderwise we moved our business into our own warehouse and took fulfillment in house. In addition we now have 7 integrated couriers and ship all around the world. The Veeqo product works to allow us to ship multiple consignments with speed and accuracy with the most economical courier. We also run retail and trade warehouses, use the purchase order system and our accuracy in inventory management has improved 10 fold. The team are hugely knowledgeable and support has been excellent. Almost two years later, our business turnover has now grown by 25% to almost 4 million which would not have been possible without Veeqo. Particular thanks to Ben, Darren, Roxy, Mohammed and the team - always super fast and responsive!! I have already recommended the Veeqo product to other online retailers and will continue to!

Jan. 9, 2021

A dreadful experience from start to finish. I wanted this app to do something basic (I have four warehouse locations - I'd like to see which orders I can fulfil (are in stock) at a given location - Shopify of course does not provide this basic functionality). I signed up, day 1 I asked the question, my on-boarder didn't know. I then spent the entire day on day 2 trying to get an answer as to whether this was possible. I was passed from email support, to chat, to phone call, referred to the instruction manual repeatedly... still nothing, just a load of time wasting. On day 3, I realised I was never going to get an answer out of these people, so decided not to go with it, but then started getting calls from my warehouses - something called Veeqo had started randomly making changes to their stock levels! We have 3,000 SKUs over 4 locations. After deleting the app and wasting a load of time, we now have to do four complete stock counts to get our stock accurate again... I asked Veeqo if they could run a report that showed the stock adjustments their daft app had taken it upon itself to make for no reason - still waiting, so no help there, and we'll just have to spend weeks of man hours correcting the mess it has made. Wow - really wish I didn't come across this app.

Oct. 6, 2020

Veeqo has worked for us really well and the support is excellent and it's really easy to use. The on-boarding process was really smooth and customer support as been excellent and very responsive.

Sept. 21, 2020

For the £120 per month Veeqo are wanting you would think the support would be top notch. Very complicated to set up and very poor support whilst trying to set up. FedEx integration was particularly difficult.

Aug. 28, 2020

Veeqo has been fantastic for our business. The system does everything we could possible need, taking away the stress and making our fulfilment and order processing one of the most streamlined aspects of the business.

Aug. 24, 2020

Veeqo saves me hours every single day, I'd be lost without it. My whole team uses Veeqo more than any other software, a must for any multi-channel ecommerce business.

Aug. 24, 2020

We have two brick and mortar stores and an online shop. This has really allowed us to properly maintain our inventory across all channels to prevent frustrating backorders. Also, the customer service is second to none. Everyone is very willing to help via email, chat, or to jump on a call. The support has been amazing.

Oct. 17, 2018

I use this app to help me update stock figures. The dashboard is great at giving you a snapshot of the day. I personally think it could be better at historical reports but overall it has been a very useful app for my business

Oct. 9, 2018

Feature packed app for multi channel e-commerce stores which has really helped us grow our hair fascinator shop https://fascinatorsdirect.co.uk/

Aug. 8, 2018

An amazing tool that works fantastically and allows the company to become totally automated in regards to order management. The support team are fantastic and proactive helping with initial setup and queries. Also exciting to hear that they have a lot of future developments coming which all clients will benefit from. This is a must for a multichannel retailer, Tom Jeffrey WaveSpas Limited www.wavespas.com

Aug. 7, 2018

We've used Veeqo for almost a year now and nothing but positive words to say about it. It's perfect for the stock management / order dispatch aspect of our business and integrates with our Shopify/Amazon/eBay/Vend POS stores effortlessly. There are a few additions that would be great but the requests for new features system is very good for suggestions. The accounting/reporting side of Veeqo is the only thing that holds it back slightly but we weren't signing up with the intention of solely using this so we use Xero for this, which also integrates.

Feb. 6, 2018

Great solution and a great product. It's integrated into quite a few of our sales platforms and it makes the shipping/dispatch process a doddle. On the occasions I have had to contact customer support they have been easy to contact, responsive and solved my issues with the minimum of hassle. Would highly recommend

Jan. 25, 2018

Veeqo has made creating shipping labels in Royal Mail a dream; if you've ever had to log into RM's website to generate orders, you'll know how horrible it is. Veeqo has done a lot of work to make this simple! Keeping track of out of stock products within a kit is difficult, because of the caching. However, the support we get from the team is second to none. Always there through email, phone or live chat support. Really looking forward to the pending Purchase Order updates too!

Sept. 21, 2017

Great solution for our business. Better UK shipping partnerships than competitors.