Veeqo Shipping

Feb. 10, 2023

UPDATE: More than a year has passed since our review, and Veeqo STILL does not support post-purchase checkout offers or 'on hold' fulfilment statuses, despite Shopify releasing this functionality in May 2021. We have requested this functionality countless times but the feedback has essentially been ignored by Veeqo. We don't understand how a "Shopify Plus Certified" app can still be lacking in compatibility with Shopify in this way. ---- Original Review --- Veeqo does a reasonably good job in organising the picking, packing and dispatching of orders as well as integrating directly with carriers. Unfortunately however, the app does not support order editing in Shopify, or post-purchase checkout extensions, therefore limiting opportunities to add or edit items after purchase which is a shame. The availability of customer service / support is good, with live chat available 24hr and quick response, however the live chat agents have limited knowledge and getting issues recognised and escalated to the development team can be difficult.

Nov. 26, 2021

Integration of this app is so complicated and unclear that it is difficult to execute. Despite removing inventory access for this app, it has single handedly removed 900 units of stock from our store, of around £28k of value

July 13, 2021

Outstanding service from these guys, always at the end of the phone or chat. Transformational for our business. With a huge range of SKU's and kits we needed to find a solution that could be versatile. Couldn't ask for more from support - Ben, Roxy, Darren, Mohamed - they are all helpful and feel part of our team when help is needed. The roadmap that you can submit ideas for development really shows the kid of forward thinking business they are. Keep building on the great features guys!! Top stuff! 5 STARS!

July 13, 2021

MORE THAN 5 STARS!!! We use Veeqo to connect our shopify PLUS store plus other marketplaces into a complex network of couriers - depending on ITS weight & where our product is being dispatched to around the world. Veeqo's inventory management keeps all stock control updated & allows for complex reporting on sales performance, product stock levels and integrates seamlessly into courier accounts. Overall adding Veeqo to our e commerce offering has increased our teams productivity by 30%. One point to note, it's worth working hard to ensure every part even spare non-saleable items are in Veeqo so that it is an exact accurate reflection of the warehouse operation. It can only be as good as the data you ensure is in & kept up-to-date - you get out what you put in if that makes sense!

May 21, 2021

Veeqo is Absolutely Amazing! We have 3 Shopify stores, 5 Amazon stores, an international Ebay store, and an Etsy store. After 4 years in a 3PL using Orderwise we moved our business into our own warehouse and took fulfillment in house. In addition we now have 7 integrated couriers and ship all around the world. The Veeqo product works to allow us to ship multiple consignments with speed and accuracy with the most economical courier. We also run retail and trade warehouses, use the purchase order system and our accuracy in inventory management has improved 10 fold. The team are hugely knowledgeable and support has been excellent. Almost two years later, our business turnover has now grown by 25% to almost 4 million which would not have been possible without Veeqo. Particular thanks to Ben, Darren, Roxy, Mohammed and the team - always super fast and responsive!! I have already recommended the Veeqo product to other online retailers and will continue to!

Jan. 9, 2021

A dreadful experience from start to finish. I wanted this app to do something basic (I have four warehouse locations - I'd like to see which orders I can fulfil (are in stock) at a given location - Shopify of course does not provide this basic functionality). I signed up, day 1 I asked the question, my on-boarder didn't know. I then spent the entire day on day 2 trying to get an answer as to whether this was possible. I was passed from email support, to chat, to phone call, referred to the instruction manual repeatedly... still nothing, just a load of time wasting. On day 3, I realised I was never going to get an answer out of these people, so decided not to go with it, but then started getting calls from my warehouses - something called Veeqo had started randomly making changes to their stock levels! We have 3,000 SKUs over 4 locations. After deleting the app and wasting a load of time, we now have to do four complete stock counts to get our stock accurate again... I asked Veeqo if they could run a report that showed the stock adjustments their daft app had taken it upon itself to make for no reason - still waiting, so no help there, and we'll just have to spend weeks of man hours correcting the mess it has made. Wow - really wish I didn't come across this app.

Oct. 6, 2020

We love Veeqo! We operate two Shopify stores (one for US and one for Canada) plus two separate Amazon FBA stores. In December of 2019 we migrated from a much higher priced competitor to Veeqo. Right away I was impressed with the thorough pre-flight process. The Veeqo crew didn't give the impression of a pushy sales team. They truly wanted to make sure that Veeqo would meet all of our needs before we signed on. Vera was not only extremely knowledgeable with the product but understood our needs and how we would be impacted (good and bad) by the switch. After a very smooth implementation, I was shocked that there was not one major issue. No records were lost and syncing was all spot-on! Each week of using Veeqo made me a bigger fan as I discovered the many time time-saving advantages. Lastly, the customer service is extremely helpful, friendly, and prompt. We love Veeqo!

Oct. 6, 2020

Veeqo has worked for us really well and the support is excellent and it's really easy to use. The on-boarding process was really smooth and customer support as been excellent and very responsive.

Oct. 3, 2020

I use this app to manage my stock levels across Shopify, eBay and Etsy as well as managing my shipping. It's been a great help so far and I'd imagine it's going to be even more valuable for me as my business grows!

Sept. 21, 2020

For the £120 per month Veeqo are wanting you would think the support would be top notch. Very complicated to set up and very poor support whilst trying to set up. FedEx integration was particularly difficult.

Aug. 28, 2020

Veeqo has been fantastic for our business. The system does everything we could possible need, taking away the stress and making our fulfilment and order processing one of the most streamlined aspects of the business.

Aug. 24, 2020

Veeqo saves me hours every single day, I'd be lost without it. My whole team uses Veeqo more than any other software, a must for any multi-channel ecommerce business.

Aug. 24, 2020

We have two brick and mortar stores and an online shop. This has really allowed us to properly maintain our inventory across all channels to prevent frustrating backorders. Also, the customer service is second to none. Everyone is very willing to help via email, chat, or to jump on a call. The support has been amazing.

Aug. 24, 2020

Been using Veeqo for a few moths now. The switch from my previous software was almost seamless. After getting used tot he new layout it is really simple to use. The app is great for order picking when not packing in the same place. Also great to look at things on the go and not at the PC. any issues have been dealt with quickly and everyone is really helpful. Would reccommned

Oct. 17, 2018

I use this app to help me update stock figures. The dashboard is great at giving you a snapshot of the day. I personally think it could be better at historical reports but overall it has been a very useful app for my business

Oct. 9, 2018

Feature packed app for multi channel e-commerce stores which has really helped us grow our hair fascinator shop https://fascinatorsdirect.co.uk/

Aug. 8, 2018

An amazing tool that works fantastically and allows the company to become totally automated in regards to order management. The support team are fantastic and proactive helping with initial setup and queries. Also exciting to hear that they have a lot of future developments coming which all clients will benefit from. This is a must for a multichannel retailer, Tom Jeffrey WaveSpas Limited www.wavespas.com

Aug. 7, 2018

We've used Veeqo for almost a year now and nothing but positive words to say about it. It's perfect for the stock management / order dispatch aspect of our business and integrates with our Shopify/Amazon/eBay/Vend POS stores effortlessly. There are a few additions that would be great but the requests for new features system is very good for suggestions. The accounting/reporting side of Veeqo is the only thing that holds it back slightly but we weren't signing up with the intention of solely using this so we use Xero for this, which also integrates.

March 14, 2018

I can only repeat all the positive reviews this app already has! I signed up on the recommendation of another online retailer who already uses Veeqo and who showed me how it works for him. The "backroom stuff" can be a bit complicated at times but that's because we are asking it to perform miracles for us - I have linked together 1,500 products so far on 3 different selling sites. The support for this is as good as everyone says, so you are never alone. Once that part is done the actual day to day handling and dispatching of orders from all selling sites on one central screen is just so simple and I leave my staff to get on with that part. The system also raises and sends purchase orders to the suppliers if you want it too! I'm a huge fan of this app!!!!

Feb. 6, 2018

Great solution and a great product. It's integrated into quite a few of our sales platforms and it makes the shipping/dispatch process a doddle. On the occasions I have had to contact customer support they have been easy to contact, responsive and solved my issues with the minimum of hassle. Would highly recommend