All reviews

Rating Breakdown

  • 5
    92% (429 ratings)
  • 4
    3% (12 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (3 ratings)
  • 1
    4% (18 ratings)
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5 / 5 Share

Oct. 14, 2024

Amazing app and aftercare providing help very quickly with any issues we came across during setup and 3 years into use! Highly recommend using this app!

Using app

--

Total reviews

2

Average rating

4.0

1 / 5 Share

Sept. 3, 2024

Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.

Using app

Almost 4 years

Total reviews

2

Average rating

3.0

5 / 5 Share

July 19, 2024

Well, what can I say? ASR was a real puzzle to us in starting to add shipping to our store but can't say enough about Molly from Support. She was patient and made everything quite easy to understand. Thank you for everything, much appreciated.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2024

I had some complicated shipping rates- some items free, combined shipping, etc. the ability to use blended rates is ideal I’m NOT an IT type.. so needed help every step of the way. Molly was incredible! Her directions were exact, and clear. In a few sessions, I had everything in order and my shipping is working perfectly now. I recommend this app.

Using app

30 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 9, 2024

ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2024

We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!

Using app

16 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2024

Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 29, 2024

We use the Advanced Shipping Rules app on multiple websites. It offers many features, and the support provided is second to none. It is highly recommended for store owners who want to configure a complex shipping matrix with multiple product groups and different rules.

Using app

About 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 1, 2024

We had some very specific requirements that were needed for some of our international shipping scenarios. This app is great and with Molly's fantastic help, we were able to get this set up and sorted quite easily. The UI is very user friendly and the rules management is very thorough which allowed us to fine tune our pricing.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2024

Excellent app and even better support! We never really run in to any problems with the app but when we do have a question or something happens that causes an issue the support team are super responsive and get it sorted quick smart. Cannot recommend highly enough if you want to have full control on your shipping options available to your customers

Using app

Over 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

April 16, 2024

This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 12, 2024

A great app made by a great team!! This app enables advanced shipping settings that Shopify typically struggles with. It allows you to set priority rates when multiple items are in the cart and offers detailed settings for each product group. The support team is responsive, making it a reliable choice.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2024

This crew is so responsive and helpful. They respond so promptly, answer all of my questions, and help point me in the right direction to make sure all of our settings are poised to make a seamless experience for our customers. Overall, it is a great app and this crew provides top-notch service.

Using app

Almost 7 years

Total reviews

7

Average rating

4.9

5 / 5 Share

March 15, 2024

very easy to setup and manage and setup. worth every $$$. best on the market so far!!!!! Customer support very responsive!!!!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2024

We noticed an error with one of our shipping rates, contacted the tech team. Had a very quick response from Molly who helped us solve the issue in no time at all. The error was a manual one on our behalf when we first set up the rates, the app itself works really well for us and we would definitely recommend it.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Descriptive and responsive Customer Service. The app does a great job of covering shipping variables outside of the Shopify Scope. Tiered pricing and affordable price points.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 16, 2024

Using app

21 days

Total reviews

3

Average rating

5.0

1 / 5 Share

Feb. 10, 2024

Was recommended to use this app by Shopify support to help with eliminating combined shipping rates. Well, it does the same thing as the standard shipping profiles in Shopify and there is no way of turning off the blended rates.

Using app

About 22 hours

Total reviews

1

Average rating

1.0

Developer Reply

We’re sorry that Shopify support was misguided in recommending our app for your problem when maybe they could have explained that your issue is unsolvable. Often times our app is recommended by them because we can solve most solvable shipping issues. However, there is a hard limit to Shopify’s shipping rates, which is that there is no possible way to show multiple sets of shipping rates at checkout. Not our app or any others can solve this limitation unfortunately.

5 / 5 Share

Jan. 31, 2024

Extremely helpful tech support in helping us set up a complex set of shipping rules. Great app, exactly what we needed. Strongly recommend.

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 27, 2024

I can't imagine running our business without this app. It provides critical shipping versatility and the service is top shelf. Shipping variations can get really complicated and confusing fast, so it's great to have an app like this with such great options, and incredible service support.

Using app

Almost 3 years

Total reviews

7

Average rating

4.6