All reviews

Rating Breakdown

  • 5
    93% (278 ratings)
  • 4
    3% (9 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    2% (7 ratings)

Reviews with Text

  • 100% (298)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 9, 2024

ASR is a comprehensive tool which provides users with a very high degree of control over their unique shipping arrangements. In our case, we had several zones within the same city and ASR helped us create individual pricing for each. Molly is an absolute champion and was polite, patient, and helpful the whole way through. We really liked the ability to use and test the tool on our live site without any visibility to the customer. Thank you!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2024

We love Molly! This was our first time using ASR for our Summer sale and everything went so smoothly! We quickly found that this app was necessary, and provided a service that Shopify could not. We had several questions and Molly answered all of them, she went above and beyond and talking us through every step. Thank you Advanced Shipping Rules!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 13, 2024

Great customer service. They called me and walked me through the setup process and fixed an issue I had generating UPS rates. 5 stars!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2024

We had some very specific requirements that were needed for some of our international shipping scenarios. This app is great and with Molly's fantastic help, we were able to get this set up and sorted quite easily. The UI is very user friendly and the rules management is very thorough which allowed us to fine tune our pricing.

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2024

This app does it all! I had trouble setting up shipping on a couple of items and their tech support was Johnny on the spot. We had it fixed and I was selling in a matter of hours from the time I first sent the email.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 12, 2024

A great app made by a great team!! This app enables advanced shipping settings that Shopify typically struggles with. It allows you to set priority rates when multiple items are in the cart and offers detailed settings for each product group. The support team is responsive, making it a reliable choice.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2024

This crew is so responsive and helpful. They respond so promptly, answer all of my questions, and help point me in the right direction to make sure all of our settings are poised to make a seamless experience for our customers. Overall, it is a great app and this crew provides top-notch service.

Using app

Almost 7 years

Total reviews

7

Average rating

4.9

5 / 5 Share

March 15, 2024

very easy to setup and manage and setup. worth every $$$. best on the market so far!!!!! Customer support very responsive!!!!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 23, 2024

We noticed an error with one of our shipping rates, contacted the tech team. Had a very quick response from Molly who helped us solve the issue in no time at all. The error was a manual one on our behalf when we first set up the rates, the app itself works really well for us and we would definitely recommend it.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Descriptive and responsive Customer Service. The app does a great job of covering shipping variables outside of the Shopify Scope. Tiered pricing and affordable price points.

Using app

5 days

Total reviews

6

Average rating

5.0

1 / 5 Share

Feb. 10, 2024

Was recommended to use this app by Shopify support to help with eliminating combined shipping rates. Well, it does the same thing as the standard shipping profiles in Shopify and there is no way of turning off the blended rates.

Using app

About 22 hours

Total reviews

2

Average rating

3.0

Developer Reply

We’re sorry that Shopify support was misguided in recommending our app for your problem when maybe they could have explained that your issue is unsolvable. Often times our app is recommended by them because we can solve most solvable shipping issues. However, there is a hard limit to Shopify’s shipping rates, which is that there is no possible way to show multiple sets of shipping rates at checkout. Not our app or any others can solve this limitation unfortunately.

5 / 5 Share

Jan. 31, 2024

Extremely helpful tech support in helping us set up a complex set of shipping rules. Great app, exactly what we needed. Strongly recommend.

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 27, 2024

I can't imagine running our business without this app. It provides critical shipping versatility and the service is top shelf. Shipping variations can get really complicated and confusing fast, so it's great to have an app like this with such great options, and incredible service support.

Using app

Almost 3 years

Total reviews

7

Average rating

4.6

5 / 5 Share

Jan. 3, 2024

The whole shipping process has been and continues to be a learning experience for us! The support we've received from ASR has been nothing but phenomenal. Molly has been great not only as a problem solver (due to user error) but also as an educator, providing us with detailed instructions and recordings. We highly recommend this app to manage shipping.

Using app

Over 5 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 8, 2023

Not only is the app a wonderful tool for us but the team at ASR are always available to help and give great tips and advice plus fix any of my processes I have set up incorrectly! Highly recommend.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

Had a big problem for years having our shipping grates all over the map with crazy prices having to refund customers shipping fees to what they actually cost, as we do not inflate the price. Customer pays what we would pay. Then we discovered ASR - Advanced Shipping Rules. They solved our problem overnight ! Had 1 hiccup then spoke to support and within hours IT WAS FIXED! Great support, Thank you ASR! Suzanne Nitro Pinball Corp

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 11, 2023

Molly on the Customer Service Team will go above and beyond to provide support. The app is simple and easy to use but able to provide a lot of flexibility with shipping options that wouldn't be available otherwise.

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 8, 2023

I've been using the app now for a while for our store and its a great solution for setting up multiple shipping options. The rules are easy to setup and very flexible based on a multitude of fields so you can always find the right way to calculate shipping. In addition the support is great as shipping is sometimes complex due to the multi-market nature of ecommerce.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Beyond excellent customer service. app works great and whenever we have an issue (always our error getting things set up correctly) we get immediate customer service to troubleshoot.

Using app

About 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

Great app, has really unlocked a ton for us to actually have control of our shipping. Team is awesome with excellent support!

Using app

Over 2 years

Total reviews

7

Average rating

5.0