All reviews

Rating Breakdown

  • 5
    18% (10 ratings)
  • 4
    9% (5 ratings)
  • 3
    2% (1 ratings)
  • 2
    7% (4 ratings)
  • 1
    65% (37 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

July 31, 2024

we wanted to give 0 stars but it doesn't work ;) Concerning customer service it is very bad we are constantly forced to repeat the same questions without having answers to our problems which lasts for days with little Jessica who moves at the speed of a snail ;) we will say that the level of professionalism is very, very low with the impression of speaking to child agents who throw tantrums if you ask too many questions ;) There is still a lot of work to do, Good luck !

Store

Bratoly

Using app

--

Total reviews

3

Average rating

3.7

1 / 5 Share

July 9, 2024

Very bad app, the app keeps causing price changes for certain items. Support is difficult to reach, only a bot. Personal support should be available within 2 hours, after 4 hours still no feedback. When uploading products you can't set in advance which products in the category are uploaded, no, all products in that category are uploaded. This of course makes the shop confusing to edit.

Using app

13 days

Total reviews

2

Average rating

3.0

Developer Reply

Good day! The response time of our support desk replies within 2 hours on business days. You can easily get in touch with us via woosa.com/contact or within the app settings via the live chat bulb. Expecting personal support when paying only $29.00 a month is outrageous. You can contact us if you are interesting in VIP treatment, I will share our price for that. The app is made to update prices automatically. vidaXL changes their prices often, therefore your prices also change often. This is literally the purpose of the app. Kind regards, Jessica Woosa

1 / 5 Share

June 18, 2024

so mad for second time they took money from my account when they assure me that they cancel my subscription . this is the worst dropshipIng app plus 0 help you need to wait a month for replay . i want my money back

Using app

30 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Little Bee, We are not able to cancel your subscription. You simply cancel your subscription by uninstalling the app. This is common in Shopify and works the same for all paid apps. Instead of writing us a 1-star review, you could have simply requested a refund via our support desk woosa.com/contact. Kind regards, Jessica Woosa

1 / 5 Share

June 13, 2024

no instaléis esta app me han cobrado dos meses (30 euros + 30 euros) y aún sigo esperando que me den de baja. Unos estafadores.

Using app

About 1 month

Total reviews

1

Average rating

1.0

1 / 5 Share

May 28, 2024

I want to unsibscribe, but there is no option to do it???? With 1 click I can subscribe but there is hidden option to cancel subscription? WHY?

Using app

About 7 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for leaving your review. You can uninstall the app by going to the Shopify admin, click Settings > Apps and sales channels. Click the app vidaXL app. To remove the app from your store, click Uninstall app. For more information visit https://help.shopify.com/en/manual/apps/uninstalling-apps

1 / 5 Share

May 2, 2024

HELLO. Do not resell the goods of this company, because the goods are of poor quality, defective. Returns are fine, but customers are unhappy with most items. I've had a lot of nerves with this company because of customer complaints.

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi Aduko, Sorry to see you had such a bad experience with the quality of the items. Be aware that we are Woosa and only provide the integration of VidaXL into your store. Please contact VidaXL if you have an issue with shipments and items. I hope you experience with our app and support were better.

1 / 5 Share

Jan. 18, 2024

Very bed app...

Using app

About 1 month

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 12, 2024

DONT INSTAL!!! AND DO NOT SUBSCRIBE. CUSTOMER SERVICE IS VERY VERY BAD! THEY DO NOT INSTALL VARIANTS WHILE VIDAXL PROVIDE INSTRUCTIONS ON HOW TO DIFFERENTIATE AND THE PLUGIN DOESNT WORK

Using app

12 days

Total reviews

2

Average rating

3.0

Developer Reply

Good day! We could have expected this 1-star review since our conversation was already unpleasant right from the beginning. We wish you good luck with another app! Greetings, Jessica Woosa

1 / 5 Share

Sept. 18, 2023

Extremely disappointed, duplicating 100 of products, and not happy

Using app

Almost 2 years

Total reviews

8

Average rating

4.1

1 / 5 Share

Aug. 24, 2023

Bonjour, A priori nous avons un essaie de 30 jours, mais celui semble ne pas être pris en compte, on nous demande de payer 30 euros, pour avoir là clefs d’accès API de manière à poursuivre l’intégration. Aussitôt installer aussitôt retirer. Contact chat défectueux.

Using app

5 days

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 24, 2023

Ich habe noch nie eine schlechtere Dropshipping-Plattform gesehen! Sie zahlen 30 Euro pro Monat, um einige Produkte zu verkaufen, für die Sie nichts verdienen. Sie haben enorme Preise und verkaufen auch online zu Preisen, die weit unter dem liegen, was Sie als Wiederverkäufer erzielen können. Sie haben keine Chance, ihre Produkte zu verkaufen. Außerdem habe ich zwei Tage lang versucht, das 30-Euro-Abonnement aufzugeben, und Ihnen wird keine Möglichkeit dazu gegeben. Maskierte Täuschung! ICH EMPFEHLE ES NICHT!!!

Using app

About 1 month

Total reviews

4

Average rating

4.0

1 / 5 Share

Aug. 11, 2023

Sehr gute App aber nicht für den Schweizer Markt zu empfehlen !! da die Preise nicht an das Schweizer Geldformat angepasst werden können und das Unternehmen auch nicht vor hat dies zu tun in naher Zukunft und somit eine Automatisierung des Stores Verunmöglicht bestes Beispiel: www.oceanien.ch Preisgestaltung im Checkout beachten ! in der Storefront konnte Ich noch alle Preise runden aber halt an die Programmierung des Checkouts läst shopify mich nicht ran. aber sie sagt auch klar das die Preise Geldformate von VIdaXL ( woosa ) richtig übermittelt werden müssen wenn Sie ein seriöser Dropshipping für die Schweiz sein wollen. eigentlich wollte ich International auf allen Märken in denen oceanien vertreten ist diese app einbeziehen aber wenn sie mir nicht einmal mit solch einem kleinen Problem helfen wollen sehe ich in naher Zukunft auch keinen Grund für weitere Zusammenarbeit.

Using app

6 months

Total reviews

3

Average rating

2.3

1 / 5 Share

June 13, 2023

It is ridiculous how rudimentary this app works. When importing, you hardly have any options and if you choose the automatic update, the products are simply deleted for no visible reason. Apart from that, VIDAXL is unfortunately not a good dropshipping provider.

Using app

10 days

Total reviews

2

Average rating

3.0

1 / 5 Share

March 31, 2023

I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!

Using app

7 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Furnishmaxi, Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations. We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle! Kind regards, Team Woosa

1 / 5 Share

Feb. 12, 2023

Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.

Using app

2 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello Shopzy.ro, Thank you for your review. However, this seems a bit weird to blame us. You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :) Maybe consider starting another business? Good luck! Kind regards, Team Woosa

1 / 5 Share

Dec. 18, 2022

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again. They never solve the actual problem. This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order. Support has not replied since we asked refund.

Using app

4 months

Total reviews

3

Average rating

3.3

Developer Reply

Hi team Julgiganten, Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk. We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away! P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL. Enjoy your day! Ciao, Team Woosa

1 / 5 Share

Nov. 9, 2022

Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed [email protected].

Using app

8 months

Total reviews

4

Average rating

3.0

Developer Reply

Hello Casaza Store, Thank you for your review. I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom. We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply. We have you now on top of the list and will get back as soon as possible. Kind regards, Team Woosa

1 / 5 Share

Nov. 7, 2022

Kann nur abraten. Wenn man es installiert, möchte die App API Zugangsdaten. Wo man die erstellt, steht dort nicht. Nach etwas suche (Fehler wenn man sich vorher einen Vida XL Account erstellt, immer falsche Verlinkung, hilft nur Inkognito Modus) erfährt man, dass es nochmal 30 Euro pro Monat kostet. Daher nicht mal ein kostenloser Test möglich. Habe die App daher deinstalliert.

Store

Julery

Using app

10 minutes

Total reviews

3

Average rating

2.7

Developer Reply

Liebe Julery, Woosa hat diese vidaXL Dropshipping-App für Shopify entwickelt. VidaXL Dropshipping hat auch ein eigenes Geschäftsmodell und eigene Preise. Dafür können wir leider nichts. Wenn Sie es in Zukunft trotzdem versuchen möchten, können wir als Woosa während Ihrer Probezeit etwas bedeuten. Sie können uns gerne kontaktieren ;) Grüße, Team Woosa

1 / 5 Share

Oct. 14, 2022

Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !

Using app

16 days

Total reviews

2

Average rating

3.0

Developer Reply

Dear Cats-shop24, Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin. You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings? If you need any help with setting up our app, you can always reach out to our support desk via [email protected]. Hope to hear from you soon! Kind regards, Team Woosa

1 / 5 Share

Sept. 6, 2022

Due to delay in price update on an item, I lost money on an order. Tried to reach out to support, but never received a reply.

Using app

About 1 year

Total reviews

8

Average rating

4.5

Developer Reply

Hi Salamin, Thank you for your review. Support always replies within 4 hours (during business hours) to your ticket. Where did you submit a ticket? Please try again via [email protected]. Thanks in advance! Kind regards, Team Woosify