All reviews

Rating Breakdown

  • 5
    97% (2,490 ratings)
  • 4
    2% (42 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (5 ratings)
  • 1
    0% (12 ratings)

Reviews with Text

  • 85% (2,174)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 19, 2021

Very good service, I find some issues in product description part, I ask Vitals for help and support consultant Michael help me fix this problem, That great experience.

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Very helpful customer service and very quick to respond! Thank you Vitals team :) Great app and great team! A+++++

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

Great app, lots to choose from, excellent customer service, jump on chat and someone is usually there to help and check your app instantly. Thumbs up from us at matersandco.com, the award winning producers of the best honey in the world!

Using app

About 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 19, 2021

The app is great, so intuitive, so easy-to-use and the customer service is fantastic, always get help immediately. I absolutely recommend.

Store

Stikea

Using app

8 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 18, 2021

Great app and support team are just amazing. We've only been using it for a few days so haven't explored all the options yet but so far a very positive experience. Thanks!

Using app

5 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 14, 2021

We like this app very much. It includes many different functions, which almost completely meets our needs, but some functions are not so easy t to use, such as the comment function. If it could be like LOOX, then it is really great; Their support team responded in a timely manner and will help you solve the problem quickly. Recommend

Store

Soocas

Using app

30 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 14, 2021

Positively the best experience I have had with an app and an app developer. Support is second to none, and the cleanliness of the app integration is the gold standard on how apps should be. Fantastic functionality that I look forward in being able to exploit further.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

We have been using the app for +8 months and we are so happy with it. It's the kind of App that you don't want to delete because the value is here, the the features are here, the saving is obvious, the support is +5 stars (might be one of the best within shopify community), and the team at Vitals is awesome. Hope they keep this high quality for long enough and keep improving the features offered.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

They are the best. Their support is really helpfull. I will definetely use this application more and more.

Using app

7 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

Great app with a number of good features. The replay feature helps you correct issues with your website. Their support is great and responsive. The sun never sets on the Vitals empire. They're always available around the clock.

Using app

About 1 month

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 12, 2021

I was using sales rocket for a while as although i was happy with it i had to keep tweaking stuff and it just didn't feel complete, this app is robust, the design of the features and the customer service is second to none. if you want something a bit more on a budget the go for sales rocket but if you want something to take your store look and feel to the next kevel, this is without a doubt the app to use. I literally love it!

Using app

24 days

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 10, 2021

It's been a month since I use the app, more precisely 7 sub-apps that work very good. I am satisfied overall and I must mention that the support team is very very quick and ready to help you. I had a problem on sunday evening and in a couple of minutes they answered me with the solution. The conversations between me and the support team ran very smooth and fast. I highly recommend VITALS app :) !

Using app

29 days

Total reviews

6

Average rating

3.0

5 / 5 Share

Oct. 9, 2021

Amazing customer service! :D Helped me answer questions on setting up my product reviews quickly & efficiently. Super friendly too.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Great app! Even better customer service. I was able to figure out how to set up everything using their tutorials. When I had a question they responded immediately with the solution.

Store

639labs

Using app

About 5 hours

Total reviews

1

Average rating

5.0

3 / 5 Share

Oct. 22, 2021

I've never found customer service online lately. Given the many reviews, however, I thought it better still has many limits as an app.

Using app

15 days

Total reviews

10

Average rating

4.4

Developer Reply

Hi there, You're a valued customer and this isn't the experience we'd like you to have. We missed your chat due to a huge volume of inbound chats and tried reaching out to you via email. Hiccups with live chat are rare but can happen from time to time but we always respond to all our customers. Please feel free to email our support back at [email protected] or try our live chat again. Again, thank you for being a part of our valuable Vitals community! Cheers, Sneh

5 / 5 Share

Oct. 6, 2021

We are extremely satisfied with app functionality and great app support. They fix everything immediately.

Using app

4 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Oct. 4, 2021

These guys are super fast with their customer service. I've switched my theme a few times now and reached out to them via chat to get help so all the widgets look great and are positioned properly on my site. They did so within about 10 minutes. A+ work. Thanks!

Store

TeamANR

Using app

About 2 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Oct. 4, 2021

I use this app for product reviews. It's fast. It's kind of random to get in touch with support via chat, but when you're lucky enough to do, they're great. Fast and reliable.

Store

oogha

Using app

8 days

Total reviews

1

Average rating

4.0

5 / 5 Share

Oct. 4, 2021

Great support help form costin! cheers mate alsways quick with their answers for the support! Great app

Using app

10 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 2, 2021

We have been using the pre-order and product reviews features for some time and they have transformed our business. So easy to set up and use. We also use the quantity pricing feature, stock scarcity and are just implementing the product tabs feature. This app is well worth the money!

Using app

7 months

Total reviews

4

Average rating

5.0