Vitals: Reviews, Bundles & 40+
Vitals: Boost Your Store's Conversions with 40+ Apps
Rating
4.9
feedback
2,555
chart
#590
All reviews
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July 29, 2021
Very helpful support team. They are attentive and try their best to do anything they can to solve issues.
July 28, 2021
Absolutely love this! I had some questions about replacing the reviews and they responded so quickly and fixed it exactly the way I wanted. They also have tutorials on every topic, so that's very helpful. Definitely recommend this :)
July 28, 2021
I use almost all features this app provides in our store and it's been helping us to achieve even better results. Everything is easy to use, the tutorial videos are very well done. We are satisfied for sure.
July 26, 2021
i used this app and help me a lot, contains very useful functions inside! my favorite feature is currency conversion, it really has a lot of them and they are automatically converted according to the country of connection!
July 23, 2021
I've truly experienced fast, efficient and helpful customer support from Vitals. One of the agents, Costin, has been extremely friendly and effective in solving my issues. Ontop of that, I am becoming more and more excited about what Vitals can do for our business as I get to know all the apps.
July 25, 2021
They solved the problem that arose after installing their application. And now everything is working as should be. Thank You!
July 22, 2021
helped me big time managing my reviews and creating bundles. now i pause my shop for a while but will install again in the future.
July 21, 2021
nice support and awesome team the best app, la mejor app por mucho me encanto desde el primer dia que la instale
July 21, 2021
Very Very Useful. Chat Support is Tremendous. Highly Recommended for E-commerce players. One Stop Solution.
July 25, 2021
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style 2. Limited functionality on each app relative to the other stand alone apps available on Shopify 3. Far too many emails 4. Too much wasted waffle on introducing 'how to' videos 5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7*** I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email: 1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message; 2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap; 3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary; 4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them. 5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
July 30, 2021
The customer service is second to none. They should honestly charge more for what you get with VITALS. It has saved us tons of money. There suite of tools is the most valuable thing we use for our shopify store. Michael J. from Vitals helped me through chat do a number of things that helped our store save money and grow.
July 18, 2021
OMG THE CUSTOMER SUPPORT IS FANTASTIC! Reymond Raymundo was there for me on a Saturday night ready and willing to answer all of my questions with full tutorials. I have individual Shopify apps that I am paying for.. for reviews and upsells etc- I came to this app to see what was worth it and what was not worth it for for the value and the money combined - this app seems pricey - but if i am paying for individual apps... it might make sense to purchase an app that has everything...while i am still checking the amazing features that this app has to offer (which can be overwhelming) i must say the customer service is on point! I only hope to hope that I have this level of customer service on my own store!
July 16, 2021
Super helpful support literally fixed the problem we had on two of our stores in minutes. Costin is a legend - Awesome!
July 15, 2021
The vitals app has helped me have more functions without having a ton of apps slowing me down. Great customer service, that will hop in and help. Awesome app
July 15, 2021
WOW! I'm so glad I've found Vitals, I've installed it for a few days, still checking out all apps, but so far, I'm so glad to find most of my needed apps working on one platform in harmony with each others, I don't need to install so many apps and slow down my website. Customer support is amazing and responding very fast. Definitely a worthwhile app and a great team behind it!
July 15, 2021
Installed Vitals about 2 weeks ago and been a great experience! Customer support is amazing and will help you with any issue you may encounter, all you have to do is ask and they will work with you to resolve anything. Definitely a worthwhile app and a great team behind it!
July 15, 2021
have been with them for almost 3years and support has been top notch. amazing apps and looking forward to more apps to use.
July 14, 2021
New on the app but my first interaction was AMAZING customer service. I am extremely happy and look forward to exploring the app further.
July 12, 2021
VITALS has a ton of features and the support team is incredibly quick at responding to our needs. Highly recommend.
July 12, 2021
An application with a lot of ready to use features and a lot of added value. It really boosted my conversion rate and the value of my average cart. A very reactive and friendly team that quickly provides palliative and corrective solutions. Some improvements like font and color customization can improve the UX and the conversion funnel.