Vitals: Reviews, Bundles & 40+
All reviews
Great customer service. Really enjoying this all in one app. Having one app for all things vital is helping me increase conversion rate without much hassle of managing different apps
Quick, helpful customer service as always. By far the best customer service on any app in shopify! Highly recommend
A friend recommended this app to me and I decided to try it because I'm tired of the many different apps and the cost. I appreciate that. Also, it's easy to activate, the tutorials are simple to follow and quite helpful. I like Vitals. Customer services responsive and helpful. Thanks.
This app has so many different things that have really help me increase my conversion rate and the customer support is really AMAZING.
Rey was extremely helpful with Vitals, they responded in minutes and helped us with one of the apps on their platform.
So far so good. has a lot of features, not that I'll be using all of them but you never know. customer service is fast and helpful.
So perfect!Powerful and professional!The professional team responds very quickly, can perfectly solve my problems, work stably and quickly, and is the best software I have ever used!
Fantastic app that does so many things. Easy to set up and I love it. I have activated 7 different features so far and they all work brilliantly. I highly recommend this app.
Amazing app and great care for customers. Have been using vitals for years, still one of the best apps!
So easy to use & helps me feel less overwhelmed, which is huge! It has most of the features I needed to create more cross-& upselling options. The customer service team is also amazing, responded almost instantly to my request, and helped me with a customization within a matter of hours. Thank you!
Very helpful support team. They are attentive and try their best to do anything they can to solve issues.
Absolutely love this! I had some questions about replacing the reviews and they responded so quickly and fixed it exactly the way I wanted. They also have tutorials on every topic, so that's very helpful. Definitely recommend this :)
I use almost all features this app provides in our store and it's been helping us to achieve even better results. Everything is easy to use, the tutorial videos are very well done. We are satisfied for sure.
i used this app and help me a lot, contains very useful functions inside! my favorite feature is currency conversion, it really has a lot of them and they are automatically converted according to the country of connection!
I've truly experienced fast, efficient and helpful customer support from Vitals. One of the agents, Costin, has been extremely friendly and effective in solving my issues. Ontop of that, I am becoming more and more excited about what Vitals can do for our business as I get to know all the apps.
I ADVISE EVERYONE TO TEST VITALS AUTOMATED EMAIL SENDING PROCESSES AT LEAST ONCE A MONTH!!! I am very unhappy with my experience with Vitals I left an unhappy review at the end of the two weeks waiting when the problem will be resolved. But the problem has not been resolved, although they claim the opposite, that everything is working and emails are being sent and delivered to our customers. The problem is that automated email sending processes (Abandoned Checkout and Welcome) don't work. At the very least, the emails aren't reaching their intended recipients. After we received their response that everything was working for them and that the problem might be with our email address, we created four different email addresses and tested their automated email sending processes and also Shopifys abandoned checkout automation. The result was the same as earlier: not a single email from their automated email sending processes was received by any email address, but all emails from Shopifys abandoned checkout automation were received. The only conclusion is that this company's support team is unable to resolve this issue, and we should say goodbye to the Vitals.
Very Very Useful. Chat Support is Tremendous. Highly Recommended for E-commerce players. One Stop Solution.
I've just cancelled this app after using it for a week - will be interesting to see if this is posted or not. The reasons I cancelled it: 1. Limited options on each app to adjust the variables to match our own colours, let alone our own branding style 2. Limited functionality on each app relative to the other stand alone apps available on Shopify 3. Far too many emails 4. Too much wasted waffle on introducing 'how to' videos 5. Slow response to queries Overall, I get the impression Vitals spends far more time and effort on its marketing than it does on developing the technical capability of its apps. ***REVIEW UPDATED 25/7*** I received an email from the owner of the app to reconsider the 2 stars I had given it. I politely explained that I was unable to do this as I was unable to customise the apps to match our branding and I felt the individual apps has limited functionality. Having read through many of their reviews, I find them lacking in detail and meaningful insights into 'why' they approve of the app. I have never heard of the term 'onboarding' before to describe excessive emails which are never a good thing in my book whatever way Vitals want to spin it. There are some fantastic apps available on Shopify however you have to do some leg work to find them.
We're really sorry it didn't work out as you'd expect it. We're adding below the reply already sent by email: 1. When it comes to adding multiple customization options in the app, we've decided against cluttering it with each and every option and opted instead to assist merchants directly through our customer support team. They're available 24/7 and are all skilled in HTML/CSS, being able to match any Vitals app to your theme's look and feel. It only takes a brief email/chat message; 2. In terms of functionality, we've bundled inside each app the most frequently requested functionalities. We always listen to our customers when it comes to new features, they can suggest / upvote features within the app, and we have a public roadmap unlike most other developers: https://vitals.co/product-roadmap; 3. We do send a lot of onboarding emails. At the same time, Vitals is probably the most complex Shopify app, and we believe a rigorous onboarding process is necessary; 4. I think this is the first negative review I hear about our video tutorials; to be honest, our merchants usually rave about their quality. They always have a consistent introduction that addresses the pain points the apps are solving and the added benefit of using them. 5. We never, never respond late to support queries. You've reached out to us twice in August last year and about a week ago. We responded after 5 minutes the first time and after 29 minutes the second time. This is in line with the fact that we normally answer 75% of all support queries within 30 minutes: https://help.vitals.co/article/40-best-in-class-vitals-support-247-email-chat
The customer service is second to none. They should honestly charge more for what you get with VITALS. It has saved us tons of money. There suite of tools is the most valuable thing we use for our shopify store. Michael J. from Vitals helped me through chat do a number of things that helped our store save money and grow.
OMG THE CUSTOMER SUPPORT IS FANTASTIC! Reymond Raymundo was there for me on a Saturday night ready and willing to answer all of my questions with full tutorials. I have individual Shopify apps that I am paying for.. for reviews and upsells etc- I came to this app to see what was worth it and what was not worth it for for the value and the money combined - this app seems pricey - but if i am paying for individual apps... it might make sense to purchase an app that has everything...while i am still checking the amazing features that this app has to offer (which can be overwhelming) i must say the customer service is on point! I only hope to hope that I have this level of customer service on my own store!
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