VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,272
chart
#231
All reviews
Rating Breakdown
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Oct. 10, 2024
Love the Hulk Apps team - they are always fantastic at helping out when things aren't working properly. The app can be a bit temperamental sometimes (not sure if that's a shopify problem or an app problem) but the Hulk Apps team are always super quick to help out and fix it if possible. Would recommend.
Thank you so much for your kind words! We’re happy to hear you love working with the Hulk Apps team. We always strive to provide quick and effective support, and it’s great to know we’re making a difference. We appreciate your recommendation and will keep doing our best to improve the app experience! Best regards,
July 16, 2024
Great supports!
Thank you so much! We're glad we could help. Is there anything else you need assistance with, please feel free to reach us, we would be more than happy to help. Best regards,
April 30, 2024
Adis was very helpful in the install process and helping us overcome some of the tricky details within our styling of the website. We would love to have the ability for a coupon to be issued on the cart page rather than the checkout page. For this reason, we potentially will have to build out this module internally but for now, this will work! REPLY we would love to see this discount input in checkout extensibility. That would help improve the customer experience.
It's fantastic to hear that Adis was able to assist you effectively during the installation process and with styling your website. Your feedback regarding the coupon issuance on the cart page is duly noted. While we understand your current workaround, we'll certainly consider your suggestion for future enhancements to improve your experience even further. If you have any other questions or need further assistance, please don't hesitate to reach out.
Jan. 2, 2024
It would be great if volumen prices can be published in product grid (collection details) and not only in the product page.
Hey there :-) Thank you for the suggestion! We'll explore adding volume prices to the product grid for a more user-friendly experience if we find any workaround. Thank you!
July 10, 2023
Great support so far, and it is a really reasonable pricing as some app with similar function may charged by basic monthly fee and transaction fee depending the revenues generated by their app. We just installed and haven’t test if the discount function is stable enough, as we have used the similar app before which is really unstable. It can applied discount before checkout, but the discount didn’t work after clicking the checkout button. Hope the app doesn’t have this kind of problems.
Hi there, Thank you for your feedback! We're glad to hear that you're satisfied with our support and find our pricing reasonable. We understand your concern about the stability of the discount function, especially based on your previous experience with a similar app. Rest assured, we strive to provide a reliable and stable experience, and we've taken steps to ensure that the discount feature works smoothly. If you encounter any issues, please don't hesitate to reach out to our support team. We would be more than happy to assist. Best,
July 3, 2023
The support team is so bad. They ignore me when they can not fix the issue properly. There is no idea for me to use this app. The man who ignored me was Vatsal. ーーーーーーーーーーーーーーー After this review, the expert came up. He help me solving the problem.Thank you very much.
We apologize for the negative experience you had with our support team, particularly with Vatsal. We take customer feedback seriously and will investigate this matter further to ensure it doesn't happen again. And we're glad to hear that the expert was able to assist you and solve the problem. Thank you for giving us the opportunity to make things right. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Nov. 30, 2022
Highly recommended. Easy to operate and set. The only problem is that the content is not rich enough, and there are too few customization places.The display style should be more diverse.
Hi there :-) Thank you so much for your feedback and we will surely check for the customizations you need so we can help you with it. Best regards,
Aug. 19, 2022
I used this app to apply discounts on my store. It gives you a number of options of types of discount which gives you flexibility when trying to increase sale. I did have an issue on where my discount was applied on my store but the Volumeboost team sorted that out very quickly
Hey :-) We are glad to help you out and happy to hear you have liked the App features and our support services. Please do not hesitate to write us back if needed any further assistance. Regards,
July 15, 2022
Good customer service. Very helpful and fast response! I would highly recommend it to anyone that wants to have a good quantity breaker!
Thank you so much for taking your valuable time to provide us with your feedback. We are pleased and happy to hear that our team managed to help you and that you are happy and satisfied with the solution.
July 14, 2022
this app has helped build our online store and the live chat for help has assisted us immensely. I would recommend.
Hi there :-) Thank you for the lovely review. Please feel free to write us back if needed any further assistance. Regards,
July 10, 2022
While the set up is not very user/beginner friendly, the support team was helpful with the installation process. Once installed, had to make some adjustments to the desired discount offer because it is not very intuitive in the settings (i.e. how to differentiate between USD (price discount) & USD (fixed price) when there is no explanation about the difference between the two or how to set it up). So it meant having to go back and forth with making adjustments and double-checking that the discount offer reflected in the front-end of the store was accurate. Other than that, the app is doing its job.
Hello, Thank you for a great review. We really appreciate it. And we apologize to hear that you had trouble setting the app offers. The Price discount will offer an amount or percentage Off on each product while the Fixed-price will allow getting each product for a certain amount or percentage. If still, you have any trouble setting up the offer correctly we would love to assist you on it to get it fixed. Please do write to us. Thank you!
June 22, 2022
The VolumeBoost App goes between 5* and 2*. It can work beautifully for months... and then something happens. Latest issue was that customers tagged as trade received the right discount messages... but the wrong discount actually applied. Very annoying and most likely lost sales and a number of "I did not get the right discount".. with following apologies and refunds admin from our side. Credit to HulkApps (and they act with urgency) they put their developers on the issue and resolved the issue overnight... but I have not idea how many customer have come in and expected another discount and then left because they could not be bothered to raise the issue. More testing and quality assurance anf then we can maybe come back to 5 stars. Will review again in 6 months. Foe people who looked at the app in the past - please note that more customising features have been added.
Hi there :-) We apologize for the inconvenience caused. We have fixed the issue and we will definitely make sure such an issue will not occur in the future. We roll out proper QA before making any improvements and implementing the new feature in the App. Hope these changes will definitely be loved by the merchants like you and we look forward to gaining your trust to be completely satisfied with the App. Should you have any queries or concerns please feel to write us back. Best regards,
June 17, 2022
I like this app but I wish you could manage the discounts directly from the product page on the Shopify backend. I tried the manual installation but that didn't work. I reached out to support and they were able to quickly solve the problem.
Hello :-) Thank you so much for your review and glad the support helped you with your concern. We have introduced the feature to edit the offer directly from the product page. Let us help you to share more details on it. Looking forward to serving you with the best possible resources and features we can. Thank you!
July 9, 2022
Estoy muy satisfecha con la aplicación, era lo que estaba buscando! El apoyo del servicio al cliente es muy bueno, son muy amables y eficientes.
Hello :-) We are glad to hear that you are very satisfied with the App and support service. It means a lot to us. Please do not hesitate to write us back if you need any further assistance. Best regards,
Aug. 8, 2022
We used the app for our bundle discounts. Really like how it gives us the option to be variant specific with our discounts. It would be nice if it didn't lag and refresh while the discount is applying by our customers, and if the discount code box didn't disappear randomly. It confuses our customers and we get a lot of support emails because of it. All in all, the app does what it's supposed to do, but it has some issues that make it confusing for our customers. PS: The customer support is really good. They care, they're knowledgeable, and they're fast to respond.
Thank you so much for your review and we apologize for the inconvenience of the App load. We will check on your concern and update the best we can do here. Thank you!
May 20, 2022
App is really easy to work with and does what it is supposed to. Support is super fast and helpful. Just wish discounts could be applied on "quick payment" option as well.
Thanks for your feedback, please check out our roadmap addition to the app where you can write your suggestions for new features!
Nov. 25, 2021
this app works very well and the costumer service is great! i recommend you to give it a try if you need a volume discount in your store
Thank you for the kind words! We are always glad to see a happy customer.
Nov. 4, 2021
Overall It's a good app but data management can be improved as data changes every update from Shopify. I had some issues with the variant display but the team worked on it immediately. However, every now and then I am encountering data changes especially with pricing - every update of Shopify I had to check all prices again. Quite time-consuming but yeah it does the job. Looking forward for a smoother version.
Using app
7 months
Total reviews
1
Average rating
4.0
Thanks so much for the review, and for showing your concern. :-) Our changes usually don't affect existing users unless there is an app regulation update or app enhancement. So don't worry, as long as you're with us, you can rely on our best-in-class service. Have a great day ahead!
Oct. 6, 2021
Exactly what I was looking for. Customer support (Khushbu) was quick with my query and I will definitely recommend anytime.
That’s so exciting! Glad to hear you are happy with your store, feel free to reach out for any help in the future.
Sept. 8, 2021
App works well on our store, but as a non developer there was additional support required to understand some of the functionality and how it effects parts of the site including the shopify cart discount code function. The support team were extremely helpful and accommodating to all the queries I had.
Hi there! Welcome to the eCommerce space on Shopify, and to HulkApps! We're glad you were able to get outstanding help from our team! We've got some top-notch customer support here at HulkApps, so please don't hesitate to reach out should you have any other questions about VolumeBoost, or any of our other apps!