VolumeBoost ‑ Volume Discounts

April 24, 2024

Pretty dreadful support on this app. I wanted a really easy offer - add 4 pots of glitter and pay £10. After spending ages adding all variants and trying all different combinations of offers on the app and not getting it to work correctly, I reached out to support for this app. The response... "try changing the offer type, or try different options'. Brilliant - you mean carry on doing what I spent the past hour doing with no luck. Why don't you just blindfold me and hope I press the right buttons. After a while your 'support' just stopped replying. Dreadful

April 8, 2024

A lot of issue with this app. During setup the team told us that the app worked perfectly with all the app we have on our store. We launched a promotion with the app and : 1. It doesn't work with Bundles.app / 2. it doesn't work with Weglot / 3. It doesn't work with multilingual websites. And when we asked for help they said that it's not on their side. Awful experience.

March 17, 2024

There is a big bug in the function. Sometimes the discount can be displayed during the settlement process, and sometimes it cannot be displayed. This is because only a few of my website orders have used this discount, and more eligible orders cannot use the discount. It's been a week and the problem is still not resolved. Then the fee was charged. I am very dissatisfied. Can you refund the fees for these days?

March 11, 2024

Very nice people seemingly doing their best. I needed the app integrated into my theme- asked to pay, but they just really could not figure it out. Different widths, their buttons had rounded corners, and mine were square, mismatched text styles. It stuck out like a sore thumb. I just didn't have time to troubleshoot it myself and they could not really see the problem, kept declaring it done, then wanted a phone call to chat about it. Half a workday lost to it already, I ended up uninstalling the app. Again- very nice people, and the functionality seems solid. Most people will probably have no issue at all. If you have the time to spend dialing in the style for a clean match to your theme it's probably a great solution. But, as nice as they are, they may have trouble if you want to hire them to integrate it into your theme. Edit- Review changed from 3 to 1 star. I did my very best to be kind and give the developer the benefit of the doubt. They contacted me about this review and blamed me for not repeating to them the clear instructions I gave about integrating the design. My theme has square button corners, their's have rounded, how many ways can I say they need to match when they keep sending it back unfinished, closing the ticket and declaring it finished? I've never had a situation like this with an app developer before, hopefully you will have better luck with them than I did.

Feb. 27, 2024

Watch out after a negative review the product manger. Sended an email to reconsider the review while it effects there business. So i do. From 2 stars to 1 star. While i belief in honest reviews. Not compatible with paypal button on the product page and shopping cart. Disable it or it does not work. If it works with amazon , google or apple pay on product page. I do not know , i guess not.

Nov. 24, 2023

This app automatically applies its discount to all carts, even if customers haven't clicked on the offer. This prevents my customers from using their own coupons, as the Hulk discount takes precedence. I expected the app to allow customer coupons to override the Hulk discount, but it doesn't work that way. The inflexibility of the app became apparent when customers complained about being unable to use their coupons. Upon realizing this, I found the app unsuitable for my needs, particularly in promotions involving customer-specific coupons. This lack of flexibility in the app's functionality is a major drawback for my business, leading me to seek advice on its removal.

June 28, 2023

I have NEVER written a review on an app before. I am using Shopify since 2013. I've installed hundreds of applications since then. This is the first time an app completely crashed my website. Stay away from this app.

March 13, 2023

DO NOT USE THIS APP if you need to translate your website. We are Not able to use this app because it is not possible to translate it into several different languages. We are even using Langify and it is not able to translate the app. Shame since we like the app otherwise.

Jan. 9, 2023

App did not work at the beginning, the offer i created did not display at the cart. Seems like you need to contact the support to get it done. Everything on the app was also translated very poorly.

Jan. 4, 2023

No la recomiendo, no funciona, lo usé y no aplicaba los descuentos, no mostraba correctamente los precios de cualquier producto en el carrito

Dec. 10, 2022

Absolutly not recommended - no support, manually install some piece of code ... dont touch that ....

Oct. 30, 2022

Would not recommend. it creates a draft order for checkout but customers get an error saying 'this invoice is not ready yet' right after they press 'Checkout'. This is an extremely important part of the checkout process and Hulkapps destroys the user experience. Support acts like everything is installed correctly which is incredibly frustrating. I'm moving on.

Aug. 1, 2022

Update: Here's the response (escalated to their growth manager) after the app caused major problems with the theme, apps and entire site. They haven't responded for a week (after ~10 reply attempts, and a new support ticket). *** Hulk Apps Response: "Hi (name), I hope you are doing well. I'm the Growth Manager at HulkApps. I'm here to assist you. FIRST OF ALL, I sincerely apologize for all the inconvenience that you have been facing with our application. Can you please re-install the app in your store again and provide me a chance to help you with our app? I promise that I won't be taking much of your time and will manage all the coding-related implementations for our app in the theme that you will specify and will make sure that everything is working perfectly. Once we are ready with the solution, we can jump on a call so that we can share our screens to make sure we are on the same page and there won't be any back and forth. And as compensation for all the trouble you had with our app, we would like to offer our Volume Boost app free of charge for your store. Please let me if you have any questions or concerns. I'll always be here for your help. Have a nice day ahead!" *** (Again, they haven't responded for a week after I've replied about numerous times. I even created a new support ticket for some type of response.) *** Review: The app suddenly stopped working. The discount was on the cart, then disappeared on checkout. I spent hours dealing with the issue with support. They said it was fixed - I had to revert to an older theme. That still caused the same problem. I had to confirm on many platforms that it still didn't work. They didn't believe me, and asked for collaborator access again. Do not use. It'll mess up the code on your entire site theme, and the support will not help. Even with collaborator access, the issue wasn't fixed after they said it was. Switching to another app. Bad coding. Poor integration. *** • False promises. • Terrible customer service (and this issue escalated to their growth manager). • Do not use.

July 6, 2022

Tried to reach out multiple times for help regarding an issue with no answer from the support team or chat. Glitches often and removes the discounts from certain products on my store resulting in customers calling questioning it.

March 23, 2022

Don't normally write bad reviews but this app is awful. Getting all kinds of errors in my website even after uninstallation. Stay far away from this.

March 25, 2022

I reached out to ask if this app would work for what I need in my shop, and was told by support that, yes it would. Got the trial, and after setting everything up and taking about an hour to troubleshoot. It didn't work. Contacted support again and was told no it wouldn't work for what I needed. Don't waste people's time. And now I'm getting numerous emails about my ticket being open, then a reminder that it would close, and now that they've been closed. Now I see in other reviews that people are finding this app's code leftover, so now I have to waste time removing all that. I get that this won't work for everything, but please tell people that if they ask and provide details. It seemed like the first support person was flippant and just said "yeah that's what we do, it works" - but didn't read my details. Edit: Please stop sending me emails - I'm done with this app- It's spam at this point. I know you reached out but it's not worth the struggle because I don't trust that it's going to work.

Jan. 11, 2022

Bad support, bad application, terrible service. Don't waste your money. We tried to use it for several months and the support does not support

Nov. 19, 2021

DO NOT USE THIS APP. THE APP SUDDENLY STARTED CALCULATING ALL THE DISCOUNTS WRONG AND WE GOT SOME CUSTOMERS BUYING WITH 90% AND 100$ DISCOUNT. i CONTACTED THE CHAT, THEY WERE ONLINE, THEY READ MY COMMENTS AND THEY DIDN'T REPLY.

Oct. 27, 2021

App is unstable. I've had to buy the app four times and it still doesn't work right. Choosing "Contact Support" from the dashboard only takes me to the installation page. This app is unreliable, unstable and not recommended in any way. You will waste a lot of time trying to get this thing to cooperate.

Sept. 5, 2021

This app leaves code after uninstallation (4 files + injected line of code in your liquid theme file). I accidentally noticed some errors in the Chrome log from the hulk code being loaded (and thus affecting my load time).