VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,272
chart
#234
All reviews
Rating Breakdown
Sept. 17, 2024
Quel enfer.... La dégressivité se desactive régulièrement. Lorsque je fais appel au support la réponse tarde à venir, puis en réparant le probleme ils en créent d'autres.....voila des mois que l'application me pose probleme. Il est grand temps de la supprimer de mon site car c'est notre image qui en patit.
We're really sorry to hear you’re having such a tough time. If you're considering removing the app, we completely understand—your site’s image is important. If there’s anything we can do to help you resolve these issues or assist with the removal, please let us know. Best regards,
July 17, 2024
The application works correctly until you want to remove certain products from an offer. You then find that the product names are truncated in the application and you can't identify them. Technical support responds after 10 minutes, but has no solution. Result: you have to go through 374 products, one by one, to identify those you want to eliminate from the offer... Incredibly, coded with feet!
We regret the inconvenience you encountered with the application. Thank you for the feedback on the selection of products the team will review it and find the best solution so the process can be made easy. Meanwhile, if you have anything please feel free to reach us back. Best,
Oct. 12, 2024
App Review: The app works well if you're selling to a single location with one currency. However, it's not suitable for scaling if you need to support payments in multiple currencies, limiting your ability to grow your business. Customer Service: I had the pleasure of being assisted by Deepa. Her service was exceptional! She was attentive and knowledgeable and went above and beyond to ensure the setup was right.
Thank you so much for your kind words! We're thrilled to hear that Deepa provided exceptional service and that you were pleased with the setup. We appreciate your recommendation and are here to help if you need anything else. Best regards,
Nov. 15, 2023
This app looks nice, but has a fatal flaw. It calculates volume discounts from the Price field, and disregards the Compare-at field. This means if you put an item on sale, it will calculate the volume discount from the sale price. In our case, this means the price goes below cost. When we asked why this is, they left us waiting for an answer for days, and did not reply. We had to ask again, at which time they said this is how their app is intended to work. We tested this app alongside several other apps that allow us to calculate the volume discounts from the Compare-at price, so we are going to use one of them.
Hi there :-) Thank you for bringing this to our attention. We apologize for the inconvenience caused. We appreciate your feedback and will consider it for future updates. If you have any further questions or concerns, feel free to reach out. We value your business. Best,
May 3, 2023
The UX on this app is amazing and works really well. More than half my sales come through this app. Unfortunately though, it will completely wreck your google analytics and google ads conversion data if you are using GA4. Since the orders are imported via draft orders, the conversions do not register on either platform, which makes it look like my revenue and orders are less than half of what they really are. This also throws off my Cost per conversion and ROAS numbers in Google ads. I basically no longer have any correct analytics data to base my advertising decisions on. It has been a complete mess since I moved to Shopify and began using this app. Aslo, when I installed this app I reached out to support to see if their Free Shipping Bar would work with this app to show the discounted amounts when counting up to the free shipping goal. They said that it works fine together, but it doesn't. The free shipping bar shows the full price of all the items in the cart instead of the discounted amounts which causes people to hit the goal in the Free Shipping Bar when they actually haven't because they are receiving discounted pricing. I had to delete the FSB app because it was confusing customers. It's a shame because if it were not for these issues the app would be perfect.
Thank you for sharing your experience with the Volume Discount app. It's great to hear that the UX is amazing and contributing significantly to your sales. However, it's unfortunate to hear about the issues you've experienced with Google Analytics and Google Ads conversion data, as well as the Free Shipping Bar. It's important for app developers to ensure that their products work seamlessly with other apps and features, and I hope Volume Discount can take your feedback into consideration and work to improve these issues in the future. Thank you!
Jan. 20, 2022
I tried to use this app - we have contact support and still no response on why it is not working - don't install if you don't have time on your sides
Hi there! Thank you for your feedback! Pelase accept our sincere apologies for the inconvenience this may caused you as we are usually known for our exceptional support to our customers. We would surely like to help you with seting our app up. Please contact us at [email protected]
Jan. 12, 2021
Holy cow! How bad can be a translation? Where do I change to english instead of this crappy portuguese ?!
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
Sept. 30, 2020
Fast response from team but unfortunately the app has so much conflict with my other apps making my original discount code not able to use..
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
April 13, 2020
Either the page or the function can meet my needs, but it does not work at all! ! ! And I sent two emails to support team, but neither received any reply. I want to solve the problem and use it, but I'm disappointed
Hi there. I just wanted to apologize that our installer didn't work correctly. We always offer free installations when it comes to Volume Discounts, and would love to get this app installed properly for you. Since there are so many themes, sometimes it requires a little extra love from one of our specialists to get the code implemented properly. Our expert has reached out to you and we hope to hear from you soon!
Oct. 10, 2019
I have to say I'm very disappointed in this app and it's proven useless to me. I wanted customers to be able to purchase 3 items in a collection and get a discount. I know now that it has to be 3 of the same item unless I upgrade to a perpetual monthly payment. Not good for a small business.
Please accept our sincere apologies for any inconvenience caused by the lack of our application’s performance. We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
Sept. 20, 2019
When the app works it works. The problem is that it anytime there is a update it seems to stops working, which would be fine but the support isn't the easiest to deal with. They don't check that the fix is working and so it takes days to get their app to work! ex: right now the app stopped working. The product I'm trying to set a volume discount for is synced, but the discounts aren't showing on the product page. I sent a request for help, sending them a link to the product page for the item I'm trying to get working and telling them that they already have access to my store. The next day I get a email saying all products are successfully synced. But still, none of the discounts set up are showing on any of the product pages and its evident that the tech didn't even check to see that it still wasn't working, even though I added a link to the product page in the support request.
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. I hope our paths will cross again in the future since we are at your disposal for any queries you may have.
June 7, 2019
Update: The delay in the installation was due to being the app being free and having limited resources for a free app - fair enough. However, when installation occurred, they requested I remove the dynamic checkout button from product pages and they disabled the ajax cart (not on the live site) as the app doesn't work with those features. So many stores use an ajax cart - I think you should update your description to avoid wasting anyone's time. I have found a paid app with better support.
Hi there, We apologize for the delay. You requested a FREE Support Installation and sometimes there is a queue and we try our best to get FREE Support Installation requests resolved as soon as possible. However, they are free and we only have limited resources like all other apps to provide free support. We kindly request that you update your review. We'd love to get another chance as our app would be great for your business if it's not too late. Thank you.
May 1, 2019
This app doesn't support dynamic checkout which is a huge problem in my opinion. People pay the full amount without the discount if they do dynamic checkout. I think they need to fix this.
Thank you for taking the time to write us your feedback! You can move it to the final checkout page and it should work.
March 13, 2019
Does not seem to work if you buy different items. For example If you buy 1 Nike Pegassus you get 20% off, add a Adidas Superstar you now get 30% off the total order, add a Puma Clyde and you now get 40% off total order. That is what we are looking for, true progressive discounts.
Hi there, Please contact our support and we'll help you set this up correctly. Thank you, A
Feb. 15, 2019
I have used this app to apply volume discount on sets of filter but product count vary every now and then showing non-reliable or inaccurate filtered products. Like I have tried using the same filter selecting any two conditions at every trigger of apply button Product Type: Refills Product Type: Refills - Ink Cartridges Initially, the app showed 884 matching items and then 128, 242, 264,etc. Note: None of the product is added/deleted from Shopify while executing such operation so that it results abruptly. Another note for the app developer is that they should revise its fetching codec or please fix such kind of issues that creates a non-reliable output every now and then. Neither it shows dynamic nature of fetching nor static one but an irregular output which means an exception of the code that bridges in retrieving the output within a timeframe, etc. For CUSTOMERs, If the output is fetched correctly then only we can rely on this app to ease work in just few minutes to handle bulk product. But, the factor is RELIABLE OUTPUT which is MISSING!!!! ***********************************sad-to-say************************************
Firstly, we would like to thank you for the feedback provided, it is truly valued and most important for the improvement of our apps. We are deeply sorry for the inconvenience caused by our app’s dysfunction. We hope our paths will cross again in the future since we are at your disposal for any queries you may have.
Nov. 23, 2018
Takes an obnoxious amount of time to sync products. it's been over an hour and still syncing. Would be great but what company has over an hour to sync products?!
Hi there, We've improved this process drastically that allows a store with over 10,000+ products to sync their product catalog within minutes. We've also improved it that if some stores who have 100,000+ products are in the queue, that we run them separately to make sure we don't impact other customers. Hope you'll give us another chance :)