VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,255
chart
#268
All reviews
Rating Breakdown
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Aug. 12, 2019
This app has got worse and worse since more users are using it. This app relies on api calls to their own servers, which slows down your checkout. As of today, their server is down, with a 503 error showing in my shopify apps admin section, and a greyed out 'add to cart' button on my website cart page, meaning no-one can purchase from my store. Ive had to roll back my theme 6 months to get rid of their code as an uninstall does not fix this issue. The developers behind this take days to respond to tickets. Be aware that installing this app means that your cart will be slower and that if any issues arise your cart button will not work. I guess this is the price you pay for using a free app!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 12, 2019
Stopped working after a few weeks, after I'd spent hours populating it. No response at all from customer services. Uninstalled.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 6, 2019
I would give it zero if i could. It doesn't work. Support is non existent ......................................................
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 2, 2019
Dissapointing App that doesn't work. I tried a fake checkout and the price still the same. If there is zero, i would give it a zero
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Aug. 1, 2019
Really disappointed. I expected much more but since the beginning it doesn´t work. I just tried to run up an offer and it didn't appear in my product pages. The technical support doesn't respond. Don´t trust.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 26, 2019
Garbage. Half the features don't work. Support is non-existent. Anybody giving high reviews on customer service got scammed into paying $49 for a "premium" install. In other words you have to pay for customer service. If they did a better job they could crush it, there is a gap for this as a freemium option in the app store. Off to use Discounted Pricing by Booster Apps like everyone else serious about making money. Deleted.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 25, 2019
This is the worst app and unreliable!!! Our website checkout page is not working because of this app we have tried to contact developer several without response!!! We have not have any sales since then!! This is the same issue we had the last week!!! So frustrated!!! We uninstalled the app from our theme but coding where still there!!! PLEASE DO NOT InStall this APP!!! Very bad SERVICE!!!!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 16, 2019
I paid for professional installation and only got a few emails about how it was set up but could never get it to work on my site and further communication came to a halt! I am too busy to mess around with poor customer service. I want my money back!
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 15, 2019
Most useless app since they made it Pro Paid version! Wont show products anymore. Its a shame, it use to be a good app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 14, 2019
DOES NOT WORK. 5 STAR REVIEWS ARE FAKE. SUPPORT DO NOT UNDERSTAND YOU WHEN YOU ASK THEM TO HELP. DO NOT DOWNLOAD
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 12, 2019
I gave up. Doesn't work at all! I tried a lot to make it work... They even replied my emails nicely and fast, nevertheless the discounts weren't applied at the checkout as promised, neither on the following amounts of selected products. So them I gave up to test. Hope you guys develop it better further...
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 9, 2019
doesn't work, installed app as per instructions and no indication of why this app does not work and does not show table on product page.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
July 8, 2019
It does not work at all. Please check your program. I've tested it on the brooklyn theme. If you are using brooklyn theme, do not download this app.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your review is very concerning to us. We would appreciate if you would contact our customer support team by responding to the latest ticket. Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
June 24, 2019
UNFORTENTLY THE APP OK NOT SO GOOD. NOT HAPPY WITH THE INSTRUCTION AND THE HELP CONTACT. SORRY NOT FRINDLY
Hi there Dana, Sorry about the issue you are facing. We checked the installation and unfortunately you did not complete the installation process correctly. It's ok and that's why we offer Support help. I did see that Heena our team member followed up within 2 hours from your request and we did not hear back from you. https://d.pr/Lm7hXC It would be great if you can update the review appropriately and also give us a chance to help you get this setup properly. Take care.
June 21, 2019
It doesn't work. I have installed, configured it and nothing happens. It doesn't work. I have installed, configured it and nothing happens.
Hi there, Sorry to hear your experience with the installation process. We checked and unfortunately there were a couple of steps that were missed. Sometimes each theme is unique and requires additional changes to make everything work. That's why we offer free support to all of our clients. We'd love to get this resolved for you and hopefully you will update the review after we fix the implementation since we have experts that do these all day. We hope you'll give us a chance and update the review as it's certainly not the best depiction of our service and app. We try our best everyday to handle 100s of requests for each of our apps and we'd love one more chance to make this right for you. Thank you.
June 20, 2019
Website always under heavy load- never have the opportunity to update any promotions. Not sure if discounts are automatically applied or if discount code must be created in Shopify
Hi there. Please reach out to us so we can fix the issue on your site. The Heavy load issue was temporary as we've seen an influx of new stores with large inventories that slowed down servers. We've since improved the Servers and things are running smoothly. Give us a chance to turn this review into 5 stars. Thank you.
June 18, 2019
They help us to do some customized at first, However, it occurs many problem on the product page and cart page. Then they did not provide any help to us and did not reply our email. Our store is in a mess now ! So disappoint for their service.
Hi there, We apologize for the issue. We have worked on a non-live theme so not sure what happened here. Please reach out to us and we are happy to help remove any code or get this done right. Our support is free and we try our best answering 100s of requests daily. We hope you'll give us a chance and turn this into a positive experience. Thank you.
June 10, 2019
For one thing, the app did not work for me. After following the written instruction and creating a discount, nothing was displayed on the product pages in the live environment. Let us say that was user error and easily fixed, the entire product advertisement is misleading. It displays as FREE, not free plan available or anything. It is not free because essential features are locked behind a monthly pay wall that is grossly overpriced. Good day sir
Hi there, Thank you for sharing your feedback. There is an essential step to "complete your app installation" before you can start displaying discounts on your PDP. As far as the advertisement goes, there is nothing written there that is not available for free. In fact, let me break it down for you, the below features have always been available in our Free plan: 1. Quantity-based discounts 2. Fixed discount offer 3. Multiple discount types 4. Pause offers 5. Apply bulk discounts to products You can get more information about our Free v/s Pro features from our Support Team on [email protected] and if you wish to try out all our app features, you can use the Pro free for 14 days. Our developers can help you complete your app installation and then when you are content with our app and service, we request you to leave a review with something that is fitting. Thank you and have a good day ahead.
June 3, 2019
I was using this app since the last year and it was working absolutely fine but after the recent update, it stopped working. Please help
Hi there, We have followed up and resolved the ticket as per your request. The issue was due to some code conflict since the last installation but it has been resolved. It would be great if you can update this review to be more accurate. Thank you.
May 30, 2019
This app caused our Checkout button to take a long time to load which caused our conversion rate to plummet.
Hi there, We apologize for any inconvenience. Ivan from our support team followed up with you as there was a code conflict and our team can help resolve any issues you are facing. Unfortunately, in some cases, Apps and code conflict and that's why we offer free Standard Support as well as premium support with faster turnaround time. We'd love to get this resolved and hopefully get you to update the review to be more accurate. Thank you.