VolumeBoost ‑ Volume Discounts
The Hulk VolumeBoost - Volume Discounts App
Rating
4.6
feedback
1,255
chart
#270
All reviews
Rating Breakdown
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Nov. 18, 2018
Good day, the application does not want to work, install it but it does not want to work, I'm waiting for the technical support to solve it
we have responded to your request. :) Our app is free and sometimes our support is backlogged but we try to resolve all tickets within 48 hours and respond within 4 hours of receiving a ticket.
Nov. 12, 2018
App worked well with one minor issue on the checkout page where it crossed off all amounts regardless of whether the product was receiving a discount or not. Contacted their customer service. Someone named "Heena" responded telling me I needed to give permission and grant full account access to my entire Shopify store. I did this and followed up with her on 3 occasions by email over a week with no response. Very poor service. Would not recommend. If you have even the smallest issue doesn't seem like they have the time or desire to be bothered with you.
Hi there, Heena wanted to help and fix the issue for you. It looks like that during the installation process there was a step missed or we needed to add some additional coding to make it work for your store specifically. Hope that makes sense. Thank you.
Nov. 2, 2018
i installed and setup this app on my store, it worked for 8 - 10 hrs, then it disappeared, i don't know why :(
Hi there, We are not sure what happened but the app can't disappear unless it was deleted. Hope you will amend or delete your review. :) Otherwise, contact our support and we are happy to provide additional assistance.
Sept. 15, 2018
I installed the app, followed all the installation instructions and prices got all messed up on the cart page. Customer support was useless and slow, I had to uninstall the app.
Hi there, Sorry that you are facing the issue. It looks like there was a step missed during the installation process or your theme requires additional tweaks. We are happy to help and try to resolve all tickets within 48 hours. Ping us if you need more help. Thank you,
Aug. 14, 2018
All codes there. Went throug all codes and set up al items. Attached it to a whole collection. Doesn’t do anything to reduce the price either per item nor multiple item per collection. Disappointed.
Hi there, We are sorry you are disappointed. Unfortunately, it does look like a step was missed and we are happy to help you fix it. Contact us if you need help. Thank you.
Aug. 11, 2018
Terrible customer service. Also, app is only blanket for all customers. Conditions can only be product based. No tag based conditions or anything.
We're sorry for your poor experience. We're hoping you could give us another chance so we can rectify some of your issues.
Aug. 6, 2018
I am having customers who use Internet Explorer complain they cannot check out. I reached out to Shopify for help and they advised it was this app. I reached out to Hulk's support and they said "I would like to inform you that our application doesn't function well with IE browser as it doesn't supports the latest version of JQuery." I have customers leaving without purchasing because they can't checkout. Just letting anyone who have customers using Internet Explorer to be cautious using HulkApps products.
I'm sorry you faced a lot of trouble. Thank you for identifying this issue and getting in touch with us. We're excited to share the news that our team is currently working on some of the improvements with browser versions and we'll be able to fix this issue latest by next week. Happy to have you back if you choose to give it another try!
July 11, 2018
Poor app. Once i installed the app, it changed my code and my ADD TO CART button stopped working. Don't download it.
Looks like your installation process couldn't be completed. We can make it work in no time. Please reach out to us, and our team will take care of the rest.
June 19, 2018
Not sure if this was an issue with our site or not but as soon as we start syncing products via the app, we lost variations as well as thumbnail photos. When we went back to previous saved versions of template.liquid (before the ap) everything was fine again. Again, this could be something unique to us - as the ap has great reviews - but just a word of warning. We won't use it, unfortunately.
Our app has gone through significant improvements recently and Product Sync error has been fully resolved. We hope you allow our technical experts to jump in and set it up for you. Thank you!
June 19, 2018
My add to cart button doesn't work after i install this app and still not working
We will take less than 10 minutes to resolve this issue. There's one particular snippet which is missing from your store. Please get in touch with us, our team will do the needful. Thank you
March 21, 2018
I installed and then uninstalled. However, now it has left some code in my site which is causing my prices to display errors. Stay away unless you want to have issues in the future.
We have automated the process of installation, where we do not add our apps unique codes without your permissions. We apologize that we didn't prompt this earlier. We insist you to try our app now, and to make your experience hassle-free this time, we will let our experts complete app installation for you. Our support is absolutely free! Thank you.