Wanelo

Dec. 26, 2021

I tried for 2 weeks to set up the wanelo shopify app and set up my store. emailed wanelo 4 times. recieved absolutely no help. still not able to promote my products. if i ran my business like this, i would be out of business. there is s good reason this company has 84 1 star ratings. there is nothing lower rating. shopify should remove them from their apps

Oct. 7, 2021

Terrible app. For some reason my OLD outdated listings are still connected and there is no way through the app nor the wanelo website to disconnect, delete, or close the account so that my products won't show. I now have to manually hide 192 products one by one since they're not available for sale and no longer available. Good luck trying to get help.

May 6, 2020

They don't pay their merchant. I am a small business that used Wanelo as a sales channel and I am still fighting with them for payment on invoices from 2 years ago. They are not trust worthy and will steal your money. Most of the positive reviews you see here have been paid for. Sell with them at your own risk.

Aug. 1, 2022

I wanted to give an update. It is now 08/01/2022 and my first two sales still have not been paid from 5 or so months ago. Be careful signing up with Wanelo. They use to be pretty decent and now they keep a hold of your biggest sale and they very slowly pay you for the smallest first. Here's the two payments made by my customers to Wanelo which I have not been paid for. 1) Paid by customer $161.89 - March 30, 2022 at 7:17 pm from Wanelo (I still have NOT been paid), 2) May 22, 2022 at 6:26 pm from Wanelo - Paid by customer $10.75 (Small payment but NOT yet paid by WANELO). It wouldn't be such a big deal if it has been a week or two or even a month BUT 4 or 5 months! REALLY WANELO!! All Gerard does is tell me over and over again that they have to clear it with his finance department people but I am starting to think he is his own financial team. I am DONE with Wanelo once they pay me for all my sales. You cannot make a living when you have companies like Wanelo that cheat or hold from their customers/clients. I am planning to put a blog out on this issue also. Oh and another thing... when you call Shopify customer service and they tell you is that there is really not much that they can do because Wanelo is a third party company but...HELLLLLLLOOOOO SHOPIFY, Wanelo is selling on your PLATFORM!!

Oct. 17, 2019

They don't pay their merchant. I am a small business that used Wanelo as a sales channel and I am still fighting with them for payment on invoices from 2 years ago. They are not trust worthy and will steal your money. Most of the positive reviews you see here have been paid for. Sell with them at your own risk.

June 12, 2019

Wanelo is not paying any more. Do not list products to the site. We have not been paid in almost 3 months! Think about this. Why are there over 80 1 Star Reviews. Why is Shopify supporting this App. Wanelo is a scam!

June 4, 2019

I have been using this app for a while and I never checked the payments.....today they said that I have not shipped orders from 5 month ago saying that the tracking is invalid...no way to track down the tracking since it is too old and now I lost over $100. Now they are saying if I do not ship the order, my account will be under review....LOL they basically stole my money.

May 26, 2019

An honest review after 4 years being with there network. #1. You ship customers orders without payment. #2. It takes 15 to 25 days later to get paid from your stock. #3. You are not allowed to have your customers emails. #4. They take 20% or so from all orders. #5. They do not respect your store policy. #6. They think there in control of your business. #7. They have a lot less shoppers then they used to. #8. The reps threaten you all the time. #9. The reps treat you like your a kid and not a business. #10. They think there better then you. #11. They will refund a customer without them returning an item. #12. Many odd shops on there network that seem fake or like copies of other shops. #13. There reps are on power trips and have no business experience it seems. They are not qualified to make business choices. We could go on but after all these years we just got fed up. They don't bend at all to there shops who give them money and only want you to bend. There policy's are unreasonable and they are often disrespectful in the way they talk to you by form of email. They think your just lucky to be on there network. You need them right?? WRONG, they are not building you any traffic or really helping your business this whole system only really works for them its not an equal partnership and again they treat you like your less then them in all ways. Read the reviews, many feel this way we just made the mistake of staying with them to long and the last few months we really just decided we no longer care to work with them as it's not doing anything for us. They sent us an email being rude and demanding and we were just like whatever guys enough is enough. They wanted us to kiss butt and act as if they owned our business guess what wanleo you don't! Wanelo needs new management and a whole makeover and learn to be grateful for shops who allowed them to share there profits with them. You don't see major players like fashionnova sharing money with wanelo ever wonder why?? Not worth your time unless your just getting starred and wanted some extra sales for a while but you will soon see once you grow it becomes a waste of your time and business money. Pass them by. It's not you, it's them lol! We gave them to much time and to much money. All we can do know is laugh about it and let you know not to do what we did. Wanelo ask yourself if your so great and doing it the right way then why are so many shops leaving or left you and giving you bad reviews? YOUR BUSINESS MODEL IS BROKEN. You need to fix your network. www.dirtysouthvintage.com

May 18, 2019

I see reviews about great customer service but they will not respond to an email. I see way more reviews saying that. I receive the auto response that they received my message and they will get back to me in 48 hours.

Jan. 26, 2019

so horrible, they don't even respond to any of your emails if you ever need to get in contact with them. I can't add this app to my store anymore, it was on there before and now it does not work. My page was deleted, for some reason I tried re adding it, still wouldn't work. Wanelo has always been horrible with replying to emails though. This app used to be so much better when it first started off. It would have been a huge help to small business. So much has changed!! Such a shame what this app has come to.

Jan. 20, 2019

We've tried adding Wanelo to our Sales Channels several times over the last year, and always get the same message: "Not accepting any new stores until our feeds system is complete". Ridiculous! How long does it take to upgrade a 'feeds system'?...and why would SHOPIFY even LIST THEM if they're not taking on new clients? This whole thing just smells bad... We gave it ONE STAR because the review software will not let us give it a zero.

Nov. 2, 2018

We used to fill orders periodically on Wanelo but it dropped off significantly. We received an order out of the blue and filled it but were not paid. When we tried to check the channel on Shopify for status, it now says we are no longer eligible to sell via Wanelo. We emailed support and have not heard back. Highly disappointed.

Oct. 11, 2018

Installed filled out all the paper work send in my store license detail got it up and running then it told me not eligible to sell on wanelo to contact support. Course this must be a mistake as i have a real business license etc. Clicked on the Contact Wanelo link it took me to a dead page said ext was rejected? So i uninstalled wasted hours on this piece of garbage. Will never shop or even look at wanelo again bye.

Sept. 11, 2018

Kinda glad I never got a sale through this app seeing all the bad reviews. I have had it installed probably for 1 year or more and have never gotten a sale/inquiry or otherwise from here. Handmade jewelry and accessories are probably not a match for this app. www.the-glam-geek.com

Aug. 28, 2018

They don't update products from my website to wanelo account! Absolutely not working app. And 0 sales

Aug. 8, 2022

This is the worst company ever. Don't waste your time or money connecting your store to them. A customer placed an order from me back in May. I was told that the payout for that order would take place in about 30 days. Well, it is now August, and the bad thing about it is there are 3 more payouts to follow. I have been going back and forth with their customer support by email. I have asked several times to speak with the payment department or a manager. Finally, I am told that a manager will contact me in 24 to 48 hours, but no one ever called me. They use stall tactics by email and you can not get through to them by phone. This is totally unacceptable. I was told by customer support that there was an issue with the payment going to my account and to remove my account and add it back and that did nothing. It shouldn't take 2 months to fix the problem. I knew it was more to it. From what I read here I'm not the only one with this issue of not receiving payouts and if it is happening this many times for months, it is done INTENTIONALLY. You can't keep following up on a customer's review, thinking that it will make the negative review look better. Try actually having phone support. Better yet stop ripping people off. I'm now having Shopify get involved.

Aug. 6, 2018

Sold items two months ago was never paid. No response. No Nothing. Followed instructions for shipment still nothing. Absolutely no customer support. This company is terrible. I urge other sellers in the same boat to contact the CALIFORNIA ATTORNEY GENERAL as this is fraud. They are stealing from people. BEWARE!!!!! DO NOT USE THIS COMPANY TO SELL!

July 13, 2018

Awful. Awful. Awful. ABSOLUTELY NO Support. Terrible application process. It's been over a year now since adding the Wanelo app. Even though I've submited my EIN and bank account info over a 30 times I'd be willing to bet, I either got ZERO feedback regarding my submissions or my status continued to show that my store was ineligible. I've contacted support several times and even used one of my complimentary Shopify support hours hoping they might have a quick fix. I get the impression Shopify is well aware of their poor performance and stays out of it. This app should be gone with "FinditQuick". Absolutely NO SALES! - That goes without saying. But here's the best part... if I login to Wanelo, not going through the Shopify sales channel, my store actually has a profile with 33 published products (out of probably about 500 with thousands of variants). So not only were some of my products accepted probably well over a year ago, but I was continuously told my store had NOT been accepted or that I constantly had to resubmit my personal and very sensitive information. It's infuriating that Wanelo is allowed as a sales channel with so few to access in the first place.

June 24, 2018

Awful app, I cannot find words for their lack of the support and how the app is buggy!!! Stay away from this app.

April 11, 2018

OMG LISTEN TO THE BAD REVIEWS. HAD PURCHASES WHICH WERE FULLY PAID FOR & TRACKED & DELIVERED MONTHS LATER NEVER RECEIVED A PAYMENT. THESE PEOPLE ARE THIEVES AND THEY ARE OUT TO SCAM YOU. NOTIFY YOUR BETTER BUSINESS BUREAU AS THEY NEED TO BE INVESTIGATED! WE WORK TOO HARD FOR OUR MONEY!!!!!