Wanelo

May 31, 2017

Loved this app in the beginning - it resulted in quite a few more sales a week. And then recently they've pretty much stopped. Not sure if they changed their algorithm or something but unfortunately I'm not so impressed anymore. Now they're going to raise their commission to 15%? No thank you. I will be deleting this app. Update: Even after deleting the app, I'm still getting sales. How does that even happen?? Another update: Wanelo decided to take $150 out of my checking account yesterday. When I asked about it, they said it was due to an error in their system from LAST APRIL! I'm soooo beyond done with this company.

May 19, 2016

App doesnt offer calculated shipping or doesnt offer shipping that isn't worldwide. I only ship to canada and the U.S for instance and if I were to offer a flat rate for shipping the cost could be a difference of hundreds of dollars. This app needs to step up and change that they are losing a lot of money.

March 19, 2018

10MAY16 App started off great with a few extra sales through them a month. Now the sales have completely stopped and the app is dead. 13JUN16 After leaving this bad review, I have now started getting orders here and there so I am upgrading my review to 3 Stars instead of 1. If you're looking for a few extra sales, go ahead and download. 01OCT17 2nd year with this app and I haven't even received an order through this app. 0 sales from them and my stores sales and products are up so it isn't me. Back to 1 star, be careful if you're thinking about downloading this app. 19MAR18 Still no sales from this app. Used to be worth a handful of orders, not anymore

May 4, 2016

I wrote a review similar to this and removed it because I thought Wanelo had fixed the problem- THAT'S NOT THE CASE At first I loved this APP I had sales and was so happy that I installed Wanelo and recommended to many of my friends ~ all of a sudden my sales stopped. If I could negative stars I would ~ As a seller on Wanelo. I am not happy at all. I have contacted Wanelo's support team over and over because of one reason or another. I am having issues with the whole app I cannot verify my settings, they charge the wrong tax on orders they only estimate sales tax which I believe is against the law. I placed a test order yesterday for $14.00 + Shipping 3.99 than there is a charge for $3.30 for Taxes and Fees (Tax on 14.99 should be $1.26) not sure what other fees are - I asked and question not answered - Total test order was $21.29. I refunded the order however, I could only refund $19.34 (Tax amount on refund shows $1.35) not sure where the other money is that I paid on a test order - Looks to me like there are hidden Wanelo fees on top of the commission they take for each order. Very unprofessional - Put way too much time into this app that does'nt seem to work anymore -Seller's beware

May 4, 2016

Worked okay at first and I was getting 3-5 extra sales a month. Then there were some errors with orders on Shopify which caused errors in the feed to Wanelo. I manually fulfilled the items in Shopify and marked them as fulfilled and added the tracking #'s like normal, but for some reason this caused a glitch in the Wanelo system. Even though Wanelo had the tracking #'s for the ordered and they showed as delivered, they kept sending me emails saying I could not be paid for these 2 orders until they were fulfilled (which was funny because they emails they sent showed the tracking # next to the orders and that they had been delivered) Long story short, I communicated with both Wanelo and Shopify support, but they each said there was nothing wrong with their system and to contact the other side. Wanelo would not pay me the $68 for those 2 orders, even though they showed they had been shipped and delivered. I could have had them call the customer to verify it, but their accounting system would not disburse funds to me unless their automatic feed showed it as fulfilled. Grrrrr..... So Wanelo. Keep the $68 in sales. I give up. And I give up on this app and deleted it.

April 20, 2016

Is the app dead? getting an error when I click on the get button

April 9, 2016

Total nightmare. Over Christmas I was selling like mad- tons of dropshipped items sourced on Ali Express, and I was singing the praises of Wanelo for the traffic. Their requirements were simple: have a tracking number with an approved shipping agency that was updated when the item was shipped. Every one of my items met that criteria. Now, most dropshipped items from China are shipped via a very cheap method that does not update again after shipment. That wasn't a big deal. If a buyer claimed non-receipt I would refund and reship. In January Wanelo sent me a long list of items their system did not recognize as having been shipped, and I worked with their agent to verify each one. She and I agreed that if I only had orders shipped via ePacket the problem would not arise again. I quickly learned that even when I chose and paid for ePacket, the sellers would ship the cheap, untrackable method, and keep my money for the shipping upgrade! At that point, I eliminated all dropshipped items. Another couple of months went by, and suddenly they were claiming orders not shipped again. I worked (again) to prove each one, with links stating "in transit" which is the exact language they use in their policy for an item having been shipped. (The problem was with their system not automatically recognizing orders shipped as they claimed it did.) They reinstated me again, but warned if I had any other issues they would shut me down for good. (This made NO sense as I hadn't done anything wrong/against policy. They already had the same information when I was shut down and when I was reinstated. What was I being punished for?? I asked, they never answered.) The agent's statement was, "Our records show that your store now has 0 orders with placed 10-60 days ago without valid tracking, so I’ve re-enabled your store" At this point I brought up 55 orders for which I had yet to be paid, totalling over $400. Suddenly they claimed I had many unshipped orders several months old (some I had been paid for?). I took HOURS to screenshot and prove shipment of each and every order. They claimed I needed to provide delivery as well, which is not one of their requirements. When I argued, they shut me down for good. The agent claimed they would pay me after 90 days, but so far no go. Wanelo changed the rules just for me and as far as I'm concerned has stolen $440 from me. They have zero phone support. I still feel like I may have been much more successful had I been able to speak to someone, but every time I asked I was refused. I hope to spare others the nightmare I've experienced.

March 30, 2016

App does not work. It used to work great and I got a lot of sales. Then one day it just stopped working... I emailed several times and no one can apparently get my store up and running. Dead end road with nobody to ask for directions. just sucks.

Feb. 4, 2016

Was really excited about this, but there is no way to set individual shipping prices for a product or set a shipping tier. You also cannot adjust the product cost if you opt to offer free shipping.

Feb. 2, 2016

App doesn't even work, it gives 500 error when logging into Wanelo.

Jan. 27, 2016

Lack of proper support. Customer service staff not trained in communication and retention. Seemed seriously disinterested in helping us with our specific problem. Not at all concerned that we hadn't been paid for any orders that had been shipped and delivered, instead, blamed it on the assumption we hadn't been approved or filled out the proper forms (which we had done several times, even received all the notifications saying we're ready to sell/approved for Wanelo). Claims that Stripe was the reason for delayed processing, we use Stripe with the same details through several channels, never have had an issue. Things started off promising, but the overall bugginess of the site is unmanageable from our point of view. Updates to company profile NEVER went through, never got paid for orders made through the system so we ate all costs... Just wasn't worth it. Over a decade in the Ecommerce space running stores that generated millions in revenue, I've only run into a handful of companies that I would not only never work with again, but be quite active in telling others to avoid them at all costs. Wanelo is one of those companies.

Jan. 24, 2016

No support for Canadian stores, you cannot complete the installation as you need a USA routing number.

July 27, 2016

We've been using Wanelo for over a year and we don't have any good things to say about them anymore. Wanelo definitely brought lots of traffic to our store before, now the sales went down. They have their own audience, which is pretty good for the business. However, they keep changing their payout rules on such short notice and twice in past half year. At first, they pay you when you fulfill the orders, then they changed to pay you when the package is "in transit", which I understand. NOW, they only pay you after 15 business days when the package is "in transit". Basically, they only pay you twice a month and just hold you money for 15 days. More that that, they've increased their commission fee from 10% to 15%. Wanelo has no phone supports. They don't really response to your email unless they need something from you. BEWARE the cost of doing business with Wanelo! BEWARE!

Jan. 11, 2016

I sold Items on there and made good profit at end they not even paid me out this is a scam company i wouldn't trust at all They not respond on the EMAIL They close your Store and copy your products They refund any offer when they want to refund Theses people are scammer they ask me where my products from After all i got an notification : view similar products of 'mystore that i own' they copy 1:1 This is a rude company can't belive people like this exist to scam other companys

Jan. 6, 2016

Feeds not updating, customer service states they're going to manually rerun feeds, but doesn't. Problem has existed for two weeks to date. Poor customer service.

Aug. 24, 2016

App wouldn't install correctly. Customer service was horrendous. After attempting re-install and waiting on customer service to help, and wasting a lot of hours trying to make it work, I gave up. Finally got it to work weeks later. Now I am not getting paid for all the orders people are placing. In the last couple of weeks I have had quite a few orders and have only been paid for a third of them. App is also not syncing with my site on a regular basis, so Wanelo isn't accurately showing what's available and what's not.

Dec. 9, 2015

The app doesn't work! Fix it, please.

Dec. 3, 2015

Been a terrible experience for us so far. The app doesn't work and can't even complete the setup. After setting up our account directly through their website, payment info fails when trying to get it entered. FORGET their support. Completely unresponsive and the phone calls will never be answered or returned. This app needs to be removed from Shopify...

Dec. 15, 2015

If you suck at selling on other channels or are looking to have low profit margins Wanelo is the place for you. This is the worst app ever! I would have waited on Amazon or used Pinterest if I'd known this app didn't work. I wish the feedback allowed us to give the thumbs down. This app would have 5 thumbs down from me. I wish I never installed this crap! The support is the worst on the planet. Shopify please ban this app! Here's what the support will tell you about your issues... Thanks for your message. I've brought the issue up to the team and it's been added to their agenda however the team will be prioritizing it based on other current projects also on their agenda. Unfortunately I do not believe it will get resolved this week, but I can check in early next week and let you know an update.

June 27, 2017

Update: I am no longer able to see on this channel because a customer cancelled an order, then ordered the same item in another size. Wanelo said my cancellation rate was too high. Yes, that was because I had two orders and one was cancelled because the customer wanted another size. I tried explaining this to Javier in customer support, but he said no. Don't bother installing this sale channel. Their customer service is terrible.