Swym Back in Stock Alerts
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Excellent experience:)) Super happy with the service received from Anudeep, a member of the team! Really recommend you to use this app!
It is too early for us to rate the app but would like to rate the service we have received in setting up our use of the Back In Stock Swym ap. They have been great so far. Thanks!
Helpful and responsive support team. Easy to customize and help us to track which is demanding products.
This is a must have app. It saves a huge amount of time for our customer service team, integrates easily into your store, is easy to set up and the support from swym is prompt and helpful.
The app is easy to use and dependable. Support staff was responsive and quick to assist when I had an inquiry.
Suvradeep was extremely helpful. He was very efficient in not only replying to me but solving issues and answering questions. Fantastic Customer service
Great app, wouldn't be without it now. Support also top notch too, helping out whenever needed regardless of the time of day.
great app and great support It works perfectly and they answer really quickly when you need help.
Highly recommend this app with Shopify & Omnisend, efficient and easy to use. They are very helpful if you have any issues.
Really important part of our customer service experience, developers are quick to respond to concerns and easy to work with.
Very easy to use and set up the app. They also did some minor custom changes to our widget that helped with aesthetics at no charge! It would be nice to be able to provide the option to customers if they would like to opt into our marketing emails or just receive back-in-stock emails. Always quick to respond on live chat!
This app works as intended and our customers use it regularly. Their support team is really responsive and have been great with helping us match the look and feel of our existing website theme.
The team was so helpful when I needed to have a workaround! Quick to respond and thorough with their communication.
Muy buena atención al cliente y capacidad resolutiva. Tenía un inconveniente que no podía resolver, no solo me respondieron rápidamente sino que también me ayudaron haciéndolos ellos mismos.
Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY
Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it. With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you. Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered. For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events: 1. A shopper signs up for an alert on an out-of-stock product 2. We receive an update from Shopify that tells us a product is in-stock. Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant. This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.
superb customer service and email alerts works well. Very easy to use and one of the most necessary apps for your site! I use to be on the free plan and really found value after using it. Will be looking to switch to paid plan as I expand my store. Thank you for the great customer service
We have been using Swym Back-in-Stock alerts on our live store. It works well, we've had no issues with it. We needed a few customizations and the support team at Swym has been very responsive and helpful.
We have found this App to be very helpful for our customers to stay up to date with new inventory arriving. We had an important question and a helpful solution was provided extremely fast. Very impressed!
First and foremost, I want to start by saying that I highly rate Swym Back in Stock Alerts app. It does exactly what it has been designed to do. I had been using the app for some time with no issues whatsoever. I recently upgraded the theme and when I went to make the necessary changes to get the app back up and running again, I had some minor issues. I had to contact tech support to get it resolved. I can’t honestly fault them. Very helpful and went beyond my expectations when I asked for further help so I could customise how the app integrated with my website. All in all, 5 star all around. Thank you very much! www.absolute360.co.uk
Does what we need, easily customizable, and support has been responsive the feel times we needed them.
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