Swym Back in Stock Alerts
Automated back-in-stock alerts on restocked products
Rating
4.8
feedback
665
chart
#3,433
All reviews
Rating Breakdown
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Sept. 6, 2023
Helpful and responsive support team. Easy to customize and help us to track which is demanding products.
March 22, 2023
This is a must have app. It saves a huge amount of time for our customer service team, integrates easily into your store, is easy to set up and the support from swym is prompt and helpful.
March 14, 2023
The app is easy to use and dependable. Support staff was responsive and quick to assist when I had an inquiry.
March 13, 2023
We really enjoy this app! All apps have small issues, however, the main driving factor in whether or not we maintain using an app is the support that is offered. I can say the very small issues we've run into so far have all been promptly fixed. The support is great from these devs and we will continue to use this app moving forward.
March 9, 2023
Suvradeep was extremely helpful. He was very efficient in not only replying to me but solving issues and answering questions. Fantastic Customer service
March 8, 2023
The app is easy to implement and to adjust according to your needs. But especially I liked the fast, friendly and professional support. Within less than 24hours I got a reply to my question with a proper explanation including screenshots. Furthermore there was also a follow-up to see if I could fix my issue.
March 1, 2023
Great app, wouldn't be without it now. Support also top notch too, helping out whenever needed regardless of the time of day.
Feb. 21, 2023
great app and great support It works perfectly and they answer really quickly when you need help.
Feb. 13, 2023
Highly recommend this app with Shopify & Omnisend, efficient and easy to use. They are very helpful if you have any issues.
Jan. 16, 2023
Really important part of our customer service experience, developers are quick to respond to concerns and easy to work with.
Jan. 7, 2023
Their customer service went above and beyond to help me with my issue. The app does everything I need, really happy with it.
Dec. 12, 2022
Very easy to use and set up the app. They also did some minor custom changes to our widget that helped with aesthetics at no charge! It would be nice to be able to provide the option to customers if they would like to opt into our marketing emails or just receive back-in-stock emails. Always quick to respond on live chat!
Nov. 29, 2022
This app works as intended and our customers use it regularly. Their support team is really responsive and have been great with helping us match the look and feel of our existing website theme.
Nov. 27, 2022
really nice support! everything good i really liked this app can reccomend 100000000% go for it i you can!
Nov. 22, 2022
The team was so helpful when I needed to have a workaround! Quick to respond and thorough with their communication.
Nov. 14, 2022
Muy buena atención al cliente y capacidad resolutiva. Tenía un inconveniente que no podía resolver, no solo me respondieron rápidamente sino que también me ayudaron haciéndolos ellos mismos.
Nov. 3, 2022
Great app and great features. Also brilliant customer service. The app does bot support multiple languages which means that only one language can be displayed at a time.
Oct. 20, 2022
Do not install this app unless you want a ton of unhappy customers. This app worked great for a few months until it started sending out tons of back in stock alerts for products that were still out of stock! It's done this with over 20 products in the last 3 weeks. I finally deleted it. There were no returns for these items and the inventory had not been altered at all. NOT HAPPY
Thank you for taking the time to review our app. We understand it’s frustrating when your customer receives a back-in-stock alert for a product that was not restocked and they were unhappy about it. With that said, At Swym we always own a merchant problem and provide a timely solution and it’s painful to know that we haven’t been able to deliver that value to you. Our app is designed to collect subscriptions for Sold-out products and trigger the alerts only when we receive a product update from Shopify for these subscriptions. This is generally true of all the back-in-stock apps in the Shopify AppStore. We completed a thorough investigation of the issue you reported to see why those emails were triggered. For the period from October 19-21, a total of 20 alerts were sent by the app across 6 different products. Our app triggers alert based on 2 events: 1. A shopper signs up for an alert on an out-of-stock product 2. We receive an update from Shopify that tells us a product is in-stock. Only when these 2 events occur in combination can an alert get triggered. In every single one of the cases where alerts were sent for your store, we’ve verified that both these events happened. However, the issue seems to be that the first event, i.e. a shopper signing up for a back-in-stock alert was able to do so even when the product was actually in stock according to Shopify - indicating that the product-detail page was showing the product as Sold Out for that particular variant. This can occasionally happen depending on your theme settings but because the app had been uninstalled, we were not able to validate this. It is only with the data we are piecing together from our logs that we were able to conclude that. We have shared our findings and logs on the support request you opened, please check and let us know if you’d like more information. Even if you choose not to reinstall our app, we’d like to help you get to the bottom of this issue and help resolve it for you because it will likely cause other related issues for you.
Oct. 18, 2022
superb customer service and email alerts works well. Very easy to use and one of the most necessary apps for your site! I use to be on the free plan and really found value after using it. Will be looking to switch to paid plan as I expand my store. Thank you for the great customer service
Oct. 10, 2023
We have been using Swym Back-in-Stock alerts on our live store. It works well, we've had no issues with it. We needed a few customizations and the support team at Swym has been very responsive and helpful.