Weglot: AI & Human Translate
Translate your store with custom AI & SEO-ready translation
Rating
4.5
feedback
825
chart
#3,103
All reviews
Review RSS Feed
Nov. 1, 2023
Even though I uninstalled it, the charges continue. Subscription scam?
Hi ROOTOTE GALLERY_EDITION, We are sorry to hear you had an issue with Weglot. We manage subscriptions the same way you do on your phone. You need to cancel your plan when you no longer want to use Weglot. If you encounter an issue, we have our lovely support staff ready to help out and cancel it for you. Do not hesitate to contact us at [email protected] if you still have an issue, as we are not able to locate any emails from you at this time. Thank you, The Weglot Team
Oct. 26, 2023
Does not translate the checkout page anymore since Shopify rolled out the One page checkout. Did not even bother notify the customers about it. No solutions found, team useless. Now the checkout page displays in French for all our worldwide customers. Great !
Hello, I want to extend my deepest apologies for the inconvenience and frustration caused by the recent issues you encountered with our service, particularly regarding the translation of your checkout page since Shopify's One-page Checkout update. Your feedback is immensely valuable, and I genuinely regret the impact this has had on your customers' experience. I see our team proposed to help you out, but you did not respond to our email asking for more information to be able to propose a solution for you. We also see you are still using Weglot. If you still need help, please get in touch with us at [email protected]. Cheers, The Weglot Team
June 20, 2023
"Unknown error, please contact Weglot support at [email protected]. Sorry for the inconvenience." I paid a fee and tried to use it, but the message above appears and I cannot log in.
Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. We've experienced an issue on the API for a few minutes, and I've contacted you a few minutes after as the issue seemed to be fixed. Could you contact us back at [email protected], asking for Chris, our Head of Support, so we can follow the discussion? We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
May 18, 2023
bad application, overpriced and once you hit over 1 million words, they charge you over 2000.00$ per year. On top of that, I removed the app. almost 2 years ago and still have tags and scripts that mess up my URLs and redirect to 404 dead links. Noone had the decency of reaching out to us to tell us how to uninstall the app correctly and at least mention that if you do not delete the app. many bugs will occur if USA customers log in as their IP is redirected to www.domain.com/en-us/en-us/en/us/en-us and cannot be removed so, you get broken links and we have dropped 50% of our sales becomes of them plus because of their unprofessionalism, we never knew that the site was broken. Merci Weglot vous êtes vraiment des incompétents. A Canadian VERY unhappy customer.
Hello, Thank you for taking the time to write a review of Shopify. It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product. Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email. Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin. Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code? Please contact our team at [email protected] so our team members can discuss your concerns in more detail. You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at [email protected], we'd be glad to make further investigations if you'd like us to. We're remaining at your disposal for any further information, And wish you a wonderful day, The Weglot Team
April 19, 2023
Horrible Support. I don't know how a paid app can't have a chat feature. This is an absolute Joke. It has been over 2 weeks since i am using this PAID app and things still hasn't been solved. Now i face another issue with my feed translation. This is seriously the app which gives me the most headaches out of all apps i am using
Hi, Thanks a lot for taking the time to write a review. It seems that your experience with Weglot can be improved, and I'd be glad to help you improve your experience with our product. I've analyzed further the conversation you've just had with our Support team and it seems that the undesired behavior you've experienced are due to an unfinished configuration of the subdomains. I'd be really glad to help you further integrate the subdomain-based integration into your website if you're willing to give us another chance. Note that Weglot also proposes a beta subdirectory-based integration that allows you to display the translations on URLs such as https://haltungshelfer.de/nl/ for instance for a Dutch translation. Do you want to give it a chance? We'd be really glad to help you improve your user experience with our plugin. Keep us posted, Have a great day, Cheers,
Feb. 23, 2023
Application chère et qui vous oblige à monter systématiquement en forfait. Il vous compte les mots que vous traduisez vous même dans le forfait! Je viens de changer à Langify et j'en suis très contente (17euros par mois). Sinon j'ai hésité avec la nouvelle application de Shopify est gratuite (translate and adapt) et à priori marche très bien.
Bonjour, Nous vous remercions d'avoir pris le temps d'écrire cet avis. Lorsque vous désinstallez l'application Weglot de votre admin Shopify, un email est envoyé sur l'adresse email renseignée dans votre compte Weglot, vous indiquant de résilier votre abonnement si vous avez une souscription encore active. Suite à votre contact avec notre équipe Support, nous sommes ravi d'avoir pu vous aider à régulariser la situation. Nous vous souhaitons une excellente journée et restons à votre disposition à [email protected] si vous souhaitez plus d'informations :)
Dec. 24, 2022
Do not use this app, it never translates my company name properly. Every single time I add a new product, I must open the app and fix the way that my company name is spelled. It can't even translate the word "meters" properly. I have changed specific words so many times it feels like at this point the app is just not saving what im fixing, and I have to constantly re-do it. This is by far the worst translation app I've ever had to use, and I can't switch to another app because then all my progress would be gone and I would have to re-translate everything.
Hi زخــارف, Thank you for taking the time to write a review. I am so sorry to hear about your negative experience. We’d like to know more about your situation, but we cannot locate your store. Please get in touch with us at [email protected] so that we can discuss more on this. In the meantime, keep in mind you are able to use our Glossary tools always to translate your site's name properly as well as the word meters. :) https://support.weglot.com/article/130-translations-exceptions Thanks, The Weglot Team
Nov. 17, 2022
I used this app for more than 3 months in Arabic translation, and I would simply say we postponed the launch for 2 months because of it. You do manual amends on the poor translation the app gives and it vanishes, so you need to redo the manual translation allover again and guess what? it vanishes again. Massive waste of resources!
Hi, Thank you for taking the time to write. I wanted to let you know how sorry we are for hearing about your negative experience as we try our best to help all our users understand how Weglot works. Did you happen to edit the original content? Did you check to correctly edit the right translation associated with the translation string? These are common scenarios that could cause the change in the manual translation but rest assured, the manual translation does not vanish as it remains in your translations list. If you wish to have more help, you can write us at [email protected] to further investigate for you. We hope to hear from you, The Weglot Team
Sept. 10, 2022
After installation the app lead to a mixture of languages. So when you switch the language, part of the text has not switched. Now I have to rewrite all the product descriptions manually after deinstallation of the app.
Dear ProDicer, We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every interaction. We would like the opportunity to rectify this situation and help make it right for you. Please contact our office at [email protected] so that one of our representatives can discuss your concerns in more detail. Hope to hear from you soon! The Weglot Team
July 12, 2022
App is not compatible with native functions of the Split theme and the support team luckily responds with a message every few hours to ask for more explanation then do nothing about it. After 6 hours of trying to integrate the native language selector of the theme with this app i keep asking the support for a refund to be able to use a better app and i have no answers. NOT WORTH THE MONEY! ANY OTHER APP CAN GIVE THE SAME FUNCTIONS AT LESS TROUBLE!
HI, We are so sorry to see you had all the struggles but after a quick review, I can see our team continued to respond to you with no answer. We sent a total of 4 responses in one day hoping to get this resolved but there was no reply from you. You were also refunded. We wish you the best! THE WEGLOT TEAM
July 11, 2022
The automatic translations often don’t make any sense. The words are translated but you will have to go over the translations to make sure they are correct. Once you have done all this, weglot will continuously over write all your hard work over and over again with the translation that makes no sense. There is no way to stop this from happening. I DO NOT recommend this app because of that.
Hi Arteflame, We’re sorry to hear that you are dissatisfied with Weglot and will take your feedback into consideration as we move forward in our work. Keep in mind, Changing the original content of your website can also impact your Translation List. As Weglot is creating new translations each time you change the original content of your website, the previous translations will also be found in your list but the new generated translation will take priority is showing on your site. Important: If you have previously manually edited a translation and an edit has been done to the original content, you will not lose this manual translation but the new automatic translation generated by Weglot will display instead of the manual one as the content has changed. If you wish to keep the previous manual translation, you will be able to find it in your translations list, copy and paste it into the newly created translation. We hope this helps you better understand how Weglot works :) All the best! THE WEGLOT TEAM
July 11, 2022
I am afraid this will not be your app if you are making an International Store using LockSmith App ...
Hi Kmina, Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations but it seems the support team offered you solutions that you did not attempt and therefore Weglot cannot function on the site until the correct steps are taken. If you wish for us to help, please contact us so I can explain further. Thank you! THE WEGLOT TEAM
June 30, 2022
Extremely disappointed. SEO translations work bad, Media translations do not work at all. So at first everything looks kinda OK. But when you deep into it, you realize how bad the whole situation is. First -- SEO translation. You can translate meta tags, but it is really hard to find them in the list, and when you try to go page by page, it simply does not work. If your website has more than 10 pages, you will struggle. Next. This app advertises it has a media translation function. While I can confirm there is a button for this, I cannot confirm this function works. In my case it simply does not do anything. After 2 weeks of endless talks with support, I received a message that the issue is too complex for them to solve and that is because of the Shopify theme. I mean...well...why there is nothing written about it? Like "Function X works only with themes X, Y and Z". And the support reps aren't exactly the fastest in terms of responsiveness and helpfulness. Decide on your own, in my case this app was a waste of money and an extreme waste of time.
May 15, 2022
I still can't feel how good it works, now I have spent a lot of time, but still not set it up well, many settings make me feel confused and difficult, I am already very tired, should I give up? 。。。。 reported ti them 2 days with fews email still can't solve the problem, finally i deleted WELGOT
March 16, 2022
I do not recommend the use of this app. It has misconfigured the details of the products and now the invoices do not come out right and the support has been unable to solve it. Pretty bad support.
Nov. 5, 2021
in fact I'd rate negative -5 star. Do not use this app. they will upgrade you a higher plan without your permission. I have been charged for extra 30euro for more than a year without my permission.
Hi Little Bae, We are sincerely sorry about the negative experience you encountered. I am so sorry but we couldn't find an upgrade done on our part but rest assured we refunded you and made sure the account is closed so this will not happen in the future. Happy Holidays!
Oct. 15, 2021
I am copy-pasting a response by Customer Service that should save you from installing this app: "We are open Monday - Friday 9 am to 6 pm (Paris Time). Please avoid sending a follow-up email until you have heard from us as this will push your request to the back of our queue." So now I am left for one weekend with a store (in the translated languages) that has a glitch that makes the prices disappear! Other than that, the app is user-friendly but gets translations wrong for super basic things like for standard pages titled "About" and "Home"... in common languages as German and French!
Hi PATA PAW, We are sorry to see you had issues with Weglot. We like to provide our users with top-level support and therefore choose to not outsource our team. This is why we are not available on weekends :(. We sent you an email to see how we can further help out! Best, The Weglot Team
Oct. 12, 2021
The app caused a bug whereby clients were not able to add to cart their products. Every time a customer selected a product to the cart, it said the cart is EMPTY. The support team was hard to reach, arrogant and took weeks to fix it and did not FIX a thing. Had to DELETE the app. BEWARE!
Hello, We are sorry to hear you did not have a good experience with Weglot. After taking a look at your email interaction with the support team, they went above and beyond in trying to find a solution and help you. We tend to respond within 1 business day which is quite quick for a support inquiry. In terms of fixing the issue, it is easy to assume a developer can create a fix quickly but unfortunately, fixes require extensive time and research. We also refunded you the last two months you paid. Was there something else we missed?
June 25, 2021
Weglot Cons, found with my experience: - for 3 languages with url slug you need the advanced plan and the cost is $ 2,400 / year (higher price than the competition) - payment only by credit card, paypal or other services are not accepted - unmanageable language change customization (does not work on mobile, impossible to change the structure, but only part of the CSS can be changed) - dynamic content not translated correctly (if you have an infinite scroll it won't work for you) - really bad language rendering times - in the cost of translations they also charge the internal pages of shopify, such as cart, account, etc .. it seems that the locales used by shopify are not taken into consideration and recommend deleting them - completely wrong translations (API service mandatory and useless if it doesn't translate correctly) - unable to delete the css provided (the language switch stops working) - performance dropped from 60 points to 48 points after installing and configuring this app (very little optimization) - contents translated only and exclusively through ajax from the html code - to translate invoices or other things in the store you need to install external apps recommended by them which significantly increase the monthly costs
April 7, 2022
I have used Weglot for more than a year now, and I decide to switch a couple of weeks ago, because I realized that Weglot is stalling me more than doing any good. The app has many limitations. Weglot does NOT work on top of Shopify Languages, meaning it does not support the multi-language feature Shopify released back in Dec. 2019... So, lots of dynamic content of your store will not be translated and will remain in the default language, including product names and shipping methods that appear in the email notifications. Translations will fluctuate, and some terms will also go missing. Furthermore, their support team told me to use their dynamic translations tool, but it really does not work well. Weglot pricing method is also very expensive compared to other applications. I would advise anyone considering to sell in multiple languages to check out other applications, before rushing into using this app. You will find much better solutions for much better deals too.